Quantum Auto Sales, Inc

TERRIBLE! Do not do business with them! They’re a complete rip off! Worst costumer service I’ve experienced in US! They do not know how to treat their costumers, they try to sell cars over overpriced! They had me waiting for two hours and NOTHING! TERRIBLE! DO NOT DO BUSINESS WITH THEM.

HORRIBLE CUSTOMER SERVICE! Very disrespectful! What a mistake coming here! I’m typing as I’m returning a car and I’ve been waiting for an hour and no one even bothers to care! Terrible dealer! PLEASE DO NOT EVEN BOTHER GOING IN THIS PLACE! Negative stars!!!

So I was really happy with the custormer service and how friendly everyone was when I went to Quantum. Mike was so patient and really took his time to show me each and every vehicle I was interested in and he really helped me find the vehicle that would fit my families needs. He awesome best sales guy ever!!!
They also worked with me even though my credit wasn’t the best and it was great working with George and all the other friendly staff members. I recommend this place to anyone who is looking for a nice used reliable car.

Typical shady used car dealer. I walked onto the lot and Julio introduces himself. I told him I was interested in a dodge truck on his lot and pointed to it. He starts right off with questions about my credit. And how much I had for a down payment. The truck was locked, so asked if he could get the keys to look inside. But he keeps on insisting that he wants to run my credit. So I told him I wanted to look the truck over first. Then he tells me the keys are locked in a safe that he can’t get into right now. This guy has no idea how to treat a potential buyer. That’s when I decided to leave. I can smell a con artist a mile away!

So once I got the vehicle I call 3 days later to get service on the brake pads and the serpentine belt they gave the appointment at 9, Two Week later I go and I get their on time I gave them the keys and I was waiting for almost 2 hours, I ask Raul how long where they gonna take and Raul was like oh they should start Checking the vehicle like at 5 – 6 afternoon I was like what I have place to be its just the brake pads and the serpentine belt nothing major, So I tell him if I could make an appointment for some other day so I would have a free day and he said no cause I it was already more than a 1000 miles and past 30 days but I was like well you got me the appointment all late an Raul was like I can’t do. Otho g about it either you wait or go on so I get my keys and I dipped and before everything happen Jerry el chilo From the quantum Auto Dealer on 417 s harbor said to call Raul and he would make me an Appointment ASAP which was 2 weeks later. This dealer needs to Appreciate more their customers

Like everyone else! We came in to look at a truck then ask to test drive it. We were told that we had to speak to the manager. The manager is the guy with the worse hair dye job ever! He said he had to run my husbands credit and then ask if he wanted to buy cash or finance!!! All this to test drive a car??? Horrible service! We will go where we can test drive a car first before «running our credit»…
STAY AWAY AND BEWARE BUYERS
THIS PLACE IS SHADY and we will report them to BBB as we speak.

I purchased a 2007 Chevy Suburban I dealt with George Lopez he was very rude and unprofessional when we got home we realized that the monitor tire pressure system light had came on a couple of days later a service airbag light came on we called to make an appointment which we got on the 20^th of this month but being that this is the only vehicle that we have we called and asked if we had to leave the vehicle all day they said yes that the vehicle would have to stay overnight we then proceeded to ask if there was a loaner vehicle that they can let us use until the next day we were told the loaner vehicle is already being used so pretty much we have a one month warranty which is up on the 29^th of this month and are not going to be able to go in to get it serviced on the 20^th because we have no other car to get home and come back in. Customer service is terrible. I am a firm believer when people buy things if things need to be fixed you should be more happy to fix them I mean it’s a $ 23,000 loan. I would not refer any of my friends to this dealership for the simple fact that they don’t keep their word. Buy the way I live 3 hours away.

no lo recomiendo para nada ase unos años yo compre un carro
y después de que firme
todo lo. quedaron de componer no lo isieron
me trataron muy mal cuando regrese
el tal jorge manager me dijo yo ya tengo el dinero yo ya chingue arréglate con la financiera
el primer día que fui un señor estaba ai y el me dijo aquí nomas les firmas te llevas el carro y ya luego
no te asen caso
no lo recomiendo para nada
ojale. y no comenten mi publicación
por que si no me alludaron cuando pudieron ahora menos

My negative experience with Quantum.
I heard about this dealership through word of mouth. I checked out their inventory online and saw a car that gained my interest. I decided to give them a call and get some info on the car. On the phone I was told that the car was in great working condition with a clean title and that I’d be able to check it out if I stopped by. After making the one hour and forty-​five minute drive, I was there. So, where do I start off.
As far as customer service the salesman was nice, can’t say the same for the receptionist. She seemed almost bothered when I talked to her. Although the salesman was nice, he was incredibly deceiving. I had been lied to right from the beginning. The car I drove almost two hours to see could not be shown to me. Upon further questioning, it turns out they were replacing a blown out engine. That unveiled another lie. I told him I spoke to someone on the phone who told me it was in perfect working condition with a CLEAN TITLE. He simply moved on from the fact casually and told me that the car would be fixed soon (fixed in about «1 week,» if I put down a $ 2,000 deposit.) After persistently asking to see the car, the salesman showed me the car through pictures on his phone. He went in the back and took pictures. I found that incredibly odd and frustrating. Anyway, the car was in bad shape. At that point there was no way I was buying a vehicle from these people, but I decided to check out their inventory just to see what condition the other cars were in. Most of the cars were in poor shape. Some cars were dirty. I saw rust, paint chips among other cosmetic flaws. There were some clean looking cars, but that just left me questioning what was wrong under the hood. To top everything off the cars were incredibly overpriced. I’m not sure if he took me for a fool, but the salesmen was giving me prices that were almost absurd. The car I looked into might still be on their site. It’s a black Mazdaspeed3, you’ll notice it has no picture. Or pictures to see, for reasons obvious to me, now.
I can’t express how shady this experience was. Stay away from this stereotypical used car dealership.

I, just like everybody else, wish i could give this place negative stars. Granted they did get me approved for a car, but at what cost? Most of their vehicles have high mileage and are asking at least 2k-​5k above kbb. It was such a huge mistake coming here. The vehicle i bought from there was defective from the suspension, and supposedly i took it back to get fixed, as they offer a 30 day warranty, and it was not repaired correctly. When my family and I were coming back from Los Angeles, the suspension failed and we almost crashed! I raised a huge stink about it and finally a few days ago, i was re-​reimbursed my money that I had to pay our of pocket to get the vehicle fixed, as they did not want to cover it. I had to get 3^rd parties involved to get my situation fixed. And luckily now it is all over with.
THIS IS A WARNING TO ALL OF YOU WHO WANT TO GO BUY A CAR FROM THIS PLACE. DO NOT DO IT!!! YES THEY HAVE A PLENITUDE OF CARS… AND THEY TRY AS HARD AS THEY CAN TO GET YOU INTO A DIFFERENT CAR… BUT THEIR SHADY WORK PRACTICES WILL BITE YOU IN THE BUTT AT THE END! PLEASE… PLEASE…PLEASE…CHOOSE A DIFFERENT DEALERSHIP TO DO BUSINESS WITH… YOU WILL THANK ME IN THE END… SO MANY BAD Unilocal REVIEWS CAN’T BE WRONG…
GOOD LUCK AND GOD BLESS…

I been shopping around for a car for a while. I went to a lot of dealers down on harbor and the where all bs the cars where just too many miles and not such great deals.
Quantum had my dream car Porsche 2009 which I love, low miles and in phenomenal condition. The people here are very nice sweet. I even met with the owner who’s very nice! They answered all my question, manage to get me a great financial service with a low APR wWAY better than what I had!
They also did my trade in at a reasonable price and did everything they could to keep me happy! Am really happy with my choice I made after shopping for a long time.
I recommend this place if you looking for good car and in good conditions! I really didn’t feel pressure in them getting me into something I was going to regret and they had a lot of patience!
They have a lot to offer here! Am extremely happy with my decision. I will post another review after one month of my purchase !!!

I bought my first car here in December 2014 and was told I had insurance on it for two weeks… Of course. Lies! Just READ everything you sign and I would never tell any of my friends or family to come to this place. This is your warning.

I wish I could give this place negative stars! They sold me a lemon! I took truck back 3 days after I bought it because it was making a weird noise. They actually wanted me to wait 2 weeks to bring it back in but we were leaving on vacation and needed it fixed now. They kept my truck for 2 days and basically put a bandage on the problem. 1 month later I need my rear differential fixed and it was not cheap. We waited 3 months to get plates. I was told they would be mailed to my house after they said they would pay for registration which was not true. I called a few times asking for my plates and I had to deal with a rude receptionist. I called a fourth time after Christmas and some guy said my plates have been there for a hot minute. No one ever tried calling me! Don’t go to this dealership unless you want to buy a money pit. Oh and when I need to use my truck at night I couldn’t because it had no head lights. Before we left the lot Jorge Lopez said he would fill the tank which was a lie! All that was in there was a quarter of a tank. This place is ridiculous and they need to be shut down!

First off I have to say they have the worst customer service ever, DON’T BUY A CAR THERE AND IF YOU DO, READ EVERYTHING VERY CAREFULLY!!! Out of all the people we dealt with the only generous person there was our salesman Steve. He went above and beyond to assist us in every way, he was very helpful with negotiating with the finance company to help us get what we wanted. Now when it comes to dealing with the maintenance dept, Thomas is not friendly and very rude! I noticed there were some issues with my car and called the dealer to advise them of the issues and they scheduled me an appt to take my car in almost 2 wks after I called in. When I called in to make sure they will take me back home if they needed to keep my car Thomas said we don’t provide rides. So I had to make another appt which wasn’t gonna be til almost another 2 wks and the 30 day «courtesy warranty» as they call it would be expired and per Thomas he said they will look at my car and if parts are needed then we can buy them a their price and they will not charge for labor. I wasn’t gonna pay for anything if they should have checked the hole car beforehand and had allowed me to check the car myself. So I asked if there was any way I can take it in before the appt and he said no! So I called Steve and advised him of our issue and he said it would be best to bring the car in and he will provide us with a ride to any place we needed to be. So my husband took the car in today and the mgr Jorge Lopez about getting the car svced, Jorge was very rude and unprofessional with my husband and treated/​talked to him with so much disrespect it was horrible. Jorge had stated we owed a down payment of $ 500 and he was going to keep our car until we paid the money, so my husband told him we didn’t owe him $ 500 and Jorge told him we did and he would have to take the bus or call a taxi to find his way home because he wasn’t going to give the car back until we gave it to him. My husband had no idea what he was talking about called me and I looked at our contract and noticed that Jorge had added an extra down payment of $ 500 that the bank wanted from a previous offer they gave us but we never agreed to it. Jorge took advantage of us being that it was a week day and almost midnight and we had been dealing with the negotiation process for almost 2 hrs already. Jorge told my husband that the finance company told him that he needed to keep the car from us til we paid the amount. I called the fiancé company and they told me that they didn’t tell Jorge that at all. Being a little sneak Jorge was already, if we owed the money he was talking about why didn’t we recv any calls or letters after the date past of the $ 500 pay stating we owed money so we could have paid it if we did have to pay. I can only assume when asked what dealership we bought our car from and given the name, the finance rep already knew how they do business just by answering OHHH after I told them it was Quantum Auto Sales. So when my husband told Jorge that we didn’t want to keep the car anymore and give us the car we traded and the money we but down back, Jorge said well then I will keep the car and put on your credit as a REPO and you will still have to pay the finance company. Not true, the fiancé company said the dealership will be liable to pay the loan being that we have no ties to the vehicle anymore once its been given back. So this is our issue and we are going to seek legal advise!!! So 2 thumbs up for Steve the salesman for being great at assisting us even til today. As for the mgr Jorge Lopez, I hope the owner BASSIL F BOULUS of Quantum Auto Sales Inc reads this and fires you!!!

My daughter bought a lemon at that car lot! She bought it on April 24^th. The battery was corroded within two weeks she had to take it back twice. When my husband changed the oil before driving it to a trip it had red additive in it. Now her motor is out and they had been giving her the run around. They were originally charging her 3000. To get it fixed or $ 2000. Down for another car! We should never have to be charge more money for a car we vie only had a couple of months. Now i am in the process of seeking legal advice! Nothing but Issues with The manager and whoever she has been dealing with! Don’t buy a car there! BAD! BAD! BAD experience!