aLatteHotte

I don’t normally — and don’t like to — throw around negative experiences on the internet, but is has to be said that Rob seems to be a compulsive liar, making promises that he knows he cannot and will not meet. Basically, this company’s (if you can call it that) mode of operation is selling stuff (meaning charging your credit card) that they do not have. Once you pay, they — at some point one has to assume — order the item and then will let you wait however long it takes for aLatteHotte to receive the product which upon receipt, will be sent out. I did not receive my machine (several thousands of dollars), until about 7 or 8 weeks after my credit card was charged. Over 8 weeks after my order, I still have not received multiple ancillary items. Rob informs that items were shipped, yet when I finally check the tracking number 2 weeks later, it turns out that only a label was printed (he calls that «I am showing it shipped» in an email). I think they are definitively deceptive and basically borderline fraudulent. Will certainly not repeat making the mistake of dealing with them. Also, I believe that some of these 5 star reviews should be investigated as to whether employees and aLatteHotte friends and stakeholders wrote them. It just seems inconceivable to me that there would be such discrepancies in the evaluations.

I researched various places to service my espresso machine and luckily found Rob. He was very nice and responsive.
As promised the quote to fix was quick and he price fair.
The site was easy to use and they offer free shipping when complete.
I would go back, without question :)

So I just got a message from ALottaHotta that Brasilia went out of business and that it is a swap meet quality machine.
Either they are liars or just plain stupid.
Check Brasilia USA and get your espresso machine repaired at Espresso Primo!

I bought at Jura Z9 a few weeks ago. It is amazing! Great coffee, espresso, lattes, you name it! We had a great price from aLatteHotte and received our machine rapidly! Everyone in my family is enjoying it! We did have to wait a little bit for the included cup warmer, but Rob was good about keeping me in the loop, and we weren’t ready to set up our machine anyway. The included LAvazza coffee is a nice touch also!

Glad to see other customers have had a good experience with Rob. Not sure why some of us got such poor service. While I did finally get my new espresso machine, I never did receive the extras that were included in the package.

Have dealt with them on repairs as well on a new machine. Very professional, helpful, and pleasant to deal with. Prices are fair and they deliver on what they promise. Any future related work will be placed into their hands. You won’t find a nicer technician than Rick who is there every day.

Well, Lets see,
I have a Jura Z7, love it. I saw ads for the Jura Giga 5 Loved the sound of it even more. The specs are fabulous.
I called around and got quotes. I live in California, and decided to buy from a dealer who I could visit easily.
The price was a little less from Rob at alatteHotte, so I called. Rob was very nice and spent a good amount of time telling me that I had a great machine, The Z7, and didn’t really need a better one for my use.
I went ahead and ordered the Giga 5 anyway. He thanked me for the order, and gave me an Approx. ship date.
THEN, I looked at his feedback. OMG! people really seem to love him or be real mad.
I decided to check things out — since I had several thousand dollars invested. I called the Jura distributer. They assured me that Rob is a great dealer in good standing with the distributer in Pa, as well as the factory. They also went on to say that as with many of these great very popular coffee machines, the inventory can be dicey at times, and that there might be a short wait at times.
I then decided to visit Rob at his Gardena location. I found the place to be a clean, efficient operation, with a crew who genuinely enjoy what they do, share great coffee stories, and techniques, and give advice about why my Z7 was not working as well as it did when it was new. Rick even spent an hour or so opening my Z7 up and cleaning it for me. He «Scolded» me :) for using «Oily» beans in my high-​end super automatic and that I should use dryer beans (He even gave me a sample). He is right !! that was the reason that the taste of my coffee had changed. Oily beans!
These guys are great! I read the reviews and have determined that the main issue that got some folks «Mad» was delivery times and scheduling. The company is wonderful, the service impeccable, the staff helpful and friendly, and Rob is optimistic about the great shipping industry we have here in the USA!
These are great machines. Worth waiting for. Their popularity, the same reason I upgraded to the Giga 5 is keeping the factory hopping. I was happy to wait a short time to get the Jura Giga 5, the Extremely Super Automatic machine of my dreams !!
Thanks Rob, and your crew of fellow coffee aficionados. I wish that I could buy other cool gadgets from you too, like cell phones, routers, laptops, and other things that need to be sold by conscientious, competent, and communicative folks like you.

The staff was very helpful and the speed of service is unparalleled. I was up and running in no time at all and now I’m enjoying my new Jura! Big thank you to Rob for all the help he provided. He sure knows his stuff… from guiding me to the right machine and advising me on the beans to use. I haven’t done business EVER with someone that helpful and honest.

Great people! I got my machine with all the extras really cheap and as promised. They even took my old dirty machine and gave some good money for it. I been buying coffee and accessories from them for years now so all the negative reviews are surprising.

Reading the other reviews perplexes me. Rob has followed through on everything that I have ordered. I enjoy his humor and as fellow business owner I appreciate the dialog we have had. If anything, the coffee craze has left him extremely busy.
I Have purchased two Jura Impressa machines and use a pound of coffee a day in my business.
His recommendation on coffee beans has been most helpful and I just roll my eyes now whenever I have to drink Starbucks or Peetes. The Jura just makes better coffee period.
The downside is my 43 employees show up to work looking like zombies now until they get their cappuccino, lattes, etc. The shipping has been slow, but I have always received my items.
Anyway, five star review for me.

UPDATE: To Rob’s credit, he did refund our money on 2÷1÷15, after we sent him the email to cancel our order. Although he commented in an email he would have had our tracking information yesterday (if so, why didn’t he send it?) and he couldn’t believe the review we wrote here on 1÷31÷15. So, after researching and doing our «due diligence», we placed an order with a different vendor the next day. New vendor kept us apprised of our order and status of shipping all week. And VOILA, 1 week later, we received a brand new Jura coffee machine, up and running in our kitchen. Now that’s good communication and quality customer service.

I had the same issue that everyone else has posted about. Over a month ago, I ordered water filters and cleaning tablets for my Jura Capresso.
After two weeks of nothing received I emailed alattehotte, received and email back telling me, my cleaning tablets are on back order, but they have the water filter, they normally ship everything together, but he can ship my water filters today.
I told him please ship my water filters. Rob, told me they will be shipped that day. Three weeks later no filters. Emailed Rob back, no reply. Sent another live chat request, he emailed me back, and told me the filters are on back order. I asked why couldn’t he just email, me and let me know. I asked for them to cancel my order which he did. I will await my credit card statement to make sure, I received my money back.
Then he tends to tell me, Jura Capresso is fading out all water filters and cleaning tablets. I called Jura Capresso, and they said this is 100% wrong. They’re not fazing anything out.
Rob, lied and if your company is going out of business let people know. Because your lack of communication, deceitfulness, being a thief is not how you do business.
Stay away from this company.
I do want to add, I have used this company numerous times over the years, and never had an issue. Very sad.

A very deceptive company you do NOT want to do business with. They entice you with the lowest prices on the web, and the ability to Trade-​in your old coffee machines. After several email communications with Rob (the owner) on Jan 22 regarding price matches and recommendations for a super automatic espresso machine, I ordered the Jura Z-​9. The coupon price was almost $ 600 below the average prices found online, and so I went forward with placing the order. Upon placing the order on Jan 22, aLatteHotte website stated… Get it by Jan 25.
It was Jan 28 and NO delivery and NO Tracking Info updates that the order was shipped. After an email inquiry to Rob, he informed me that there was a huge storm on the northeast and the machine should be shipped out on Jan 29, and to expect tracking info by Jan 30. Well Jan 30 came and went with no tracking info and no further response from Rob. After another inquiry on Jan 30, Rob informed me that it appears the order will ship out around 5pm the evening of Jan 30^th, however he still could not provide tracking info. I interpreted this to mean… maybe…the order will ship this afternoon but more than likely NOT since he still could not provide tracking info. After reading some of the very negative reviews for Rob & aLatteHotte taking 3 – 4 weeks to fulfill orders, and sometimes not shipping everything included in the pkg deal on the website, I decided it was in my best interest to Cancel this order. I am sure I avoided the inevitable headaches & frustration that previous customers detailed in their reviews. Ordered the Jura Z-​9 from my local BedBathBeyond with my 20% off coupon. Price was only $ 130 more for a much more convenient shopping experience and with no headaches.

Never had item in stock. Lied on several phone calls and even promised item already shipped so I couldn’t cancel. Promised the warehouse was just too busy and would add tracking information. When the item still hadn’t arrived I demanded a tracking number. Promised he would call right back. Never got the call so I demanded a cancellation. Finally he allowed me to cancel my order after I called him out on previous promises. Very frustrating experience. I did in the end get a full refund, but this day in age it should be easy to be honest and say sorry we don’t have stock. I ordered elsewhere and had the same exact item the next business day for the same price!
Update:
SInce I have been asked, I got my coffee maker from HomeLux Vacuum & Appliance. You have to call to place the order, but Brett is awesome and gives a lot of good information.