Coast Appliance Parts

Better service than the one on Western and 69^th. on Western, the clerks have attitudes, sharp egos and moody, forgetting that they are just clerks, not Vice presidents or chairmen of the entire corporation. Broadway & 157^th, they are a little more … personable and helpful, without the attitude.

The lady on the phone was super helpful about finding my part and leaving it at the front for me. She was so kind! I’ve been to the store twice and never waited in line and my part was ready for me at the front with no wait. I called about another part and got a gentleman this time that was super helpful and gave me some really great advice.

Absurdley incompetent customer service. I called on a Monday to order a part. Gave the (rather difficult) woman on the phone the description. She came back with the wrong part number (I checked online while she was checking her records). I finally had to hang up and call the manufacturer to confirm, then call her back (at which point she conceded I was right). She said she’d order it for Tuesday (next day delivery) to their warehouse. She quoted me about $ 50 plus tax.
I called Tuesday. She had forgotten to order. She said she would order then and give me a call Wed to conform the part had shown up.
No Call Wednesday.
I called Thursday. She didn’t remember speaking to me, but was finally able to confirm the part was there. Price: $ 75 plus tax. I reminded her she had quoted me $ 50 plus tax (probably the price of the wrong part she tried to convince me was correct). She said she could go as low as about $ 68 plus tax, because that was the manufacturer’s price to them.
I found it on Amazon Prime with 2 day delivery for $ 63 all in. I should have just gone to Amazon first.

Whether you have ordered and paid for it or your just looking up a new part, just be prepared to wait an hour or two. It doesn’t matter when I show up or if I’ve done the leg work prior to showing up, I wait. Today, I’m writing this review cuz I had to blow up their phones before anyone would pick up. I know its almost closing time guys, but you aren’t closed yet. I wish it was only the Gardena location, but I experience this at atleast 3 of their location. If there was a place that I thought would have the parts I needed I would go some where else, unfortunately for me, there isn’t. I pray someone higher up will read this and start to make some changes. 2 stars because they usually have what I need, just not as fast as I need it.

Theses guys have been in business for a long time, Truly the only place to get any make and model appliance parts in the Great Southbay area.
They are prompt, quick, courteous and after all these years I have yet to call them for something that they could not find for me.
If you needs Appliance Parts look no further these guys are the best in town.

If you’re a do it yourselfer, this is the place to go for appliance parts. I had an intake valve take a dump on my dishwasher. I found the parts number and hopped online to find parts suppliers. The manufacturer, Sears wanted 65 bucks and was backordered with at least a wait of three weeks. Several other «parts» companies in the area had a wait of few days and did the hard court press to send their people out to do the repair for a substantially higher price. I passed. I came across Coast Appliance and called. The person taking the call, looked up the part and told me he’d have the part in 1 day. He wasn’t lying. I got a call by noon the next day that it was in. It was also 20 bucks less than the sears quoted price and a direct factory replacement. Judging by the location, they’re strictly a parts distributor. They do not have a show room for appliances. Like I said, if you like to do it yourself, this is the place to go for appliance parts.

Helpful, friendly, knowledgeable staff. They had the parts I needed at a good price. definitely worth the extra drive.

This place is a lot better than the one on Western Ave., located in the sketchy area of the hood. They stock all the refrigeration parts that I needed and a whole lot more. From Maytag to Whirlpool to GE; this is the source to come and get it. I can see why refrigeration mechanics make and charge so much. Most people prefer to throw away their refrigerator once it stops getting cold. Not me! But then, again knowledge is one’s bread and butter. Since they had all the parts I needed, five stars for them!