T-Mobile

Moving to T-​Mobile has been a complete disaster. We were told we had 4G service in our area which turns out to be completely false. We have tried from day 1 to work with them to find different approaches to receiving better reception and each attempt has failed. My husband has actually lost contracts because clients could not reach him due to our lack of service with T-​Mobile. Also, when he is on job-​sites, he usually has to ask to use his clients phones because he does not have enough service to make or receive calls. (very embarrassing) Once we realized the extent of our service issues, we were told we had gone past our 2 week window of opportunity to cancel service. While we were trying to work through this, we were repeatedly told by their customer service that there is zero to little high speed service in our area… Where were these honest statements as we were moving 4 lines to their company? We have asked them to unlock our phones so that we could hook them up to a carrier that could provide service and they refuse to do it even though we would continue to pay our lease on the phones to T-​Mobile. We were honestly deceived by this company, do not let this happen to you. It has been a horrible experience.

I work here (:

Some associates are very friendly and helpful, some seems to be new and guessing their ways around. Maybe the turnover is high here? Nevertheless, sale associates shouldn’t ever say they do not know, if they do not know something they should check if the info requested is T-​mobile related. I can google it for them too but that’s not why I came to the store. Yah? Anyways, most of the associates are friendly and helpful, there is some room to be desired in the helpfulness.

Customer service over the phone for T-​Mobile usually sucks! But the customer service at this location is the best! Jeff, Travis, and Jaime are always helping me with my bill and my SIM card issues since I kept losing or breaking my phones. They’re also very patient and bilingual so I see them taking their time with the old Vietnamese customers that always come in.

I’m very leery of all technology stores. I would venture to say that you are too, because you’re looking up reviews of them on Unilocal.Kudos to you.
I usually dread going into a store like this because the salespeople typically try to sell you something you don’t need, even after you’ve told them you don’t want it.
Not these guys. I walk in and they ask me if I can help them. That’s why I’m there. The conversation is normally about what service they can offer to fill our need.
Me: «We need a home phone, and I see T-​Mobile offers a $ 5 home phone, can we get that?»
Him: «Yes sir, it’s just like adding a line, however, you will need to get a T-​mobile home phone enabled router.»
Me: «What’s that run?»
Him: «We have one for (some ungodly amount of money)»
Me: «Um. I could probably buy one on eBay, yeah?»
Him: *shaking his head yes* «You could, sir, but it wouldn’t be warrantied.»
So off I go to eBay and buy one for $ 25, bring it back 3 days later and they have me all set up.
How many times has that happened to you? That the guy did exactly what you needed. Well, if you’d like that to happen to you, you should stop in this store.
No one’s ever tried to sell me an extra battery or a screen protector. I highly recommend this store.