Coastal Federal Credit Union

Wow — ATM looking machines that are actually the ‘Personal Teller’ interface portals — or whatever those things are. And no real ATM on site — I was directed to go to the ATM located in the maze of the shopping center — really? I like Coastal — have banked with them since my first car loan in 2004, but not crazy about the new machines, and won’t bother using this location at all.

I have been to this @Coastal24 a few times. but only if I am in the area and making a deposit. Just like the other Coastal branches, they don’t have any real live tellers that you can conduct a transaction with face to face, just ATM’s with a webcam. I still believe that removes the personal «We care about you» touch. This is a smaller location, with only a few video teller machines. One thing I don’t like about this location, I haven’t seen the standard coffee/​tea machine like at the other branches. At the other branches the machine sits out in the open. So the coffee was an incentive for me to go into the other branches. This location, I have no incentive.
#365

Here for my third update. I didn’t plan to further comment on this place, but I’m completely dumbfounded by their operation. First, allow me to give some credit. I don’t have a vendetta against this particular location. It just happens to be the one we use. From what I hear, at least most of their branches operate identically to this one. So I guess my displeasure is for the company as a whole so far as the way they operate. I will give credit, in that in the 18 or so months I’ve done business with them, I’ve had no major issues to speak of. And their video tellers are very friendly.
Recently, I went to this branch to make my monthly auto payment as I always do. Typically, I’ll arrive with a check in hand for the amount of the payment. Lately there has been person at the counter, who when not assisting other customers, will process my payment so that I might avoid dealing with the wall of high tech video game machines in the back. Anyway, on this day I didn’t have a check, but I did have cash. As usual lately, I was a little relieved to see a living breathing human behind the counter waiting to assist me. All was well. I told him I needed to make a payment and such and placed the cash on the counter in front of him. You can imagine my surprise when he looked up and said he couldn’t accept cash.
That’s right. Apparently this «bank» does not accept «cash». Pardon my urge to type that again…
This «b a n k» can not accept «c a s h».
That’s like saying my street can’t accept cars… or my phone can’t accept calls.
He told me I’d have to use one of the modern tv-​teller-​o-​matic appliances behind me to process a cash payment. Still recovering from the shock of being told that a bank branch can’t accept cash payments, I chose a contraption to feed. After a short time, a teller popped on the screen and proceeded to help me make my payment. Shortly after, she politely informed me that I needed exact change for my payment because she couldn’t give me change. Of course the human at the counter also couldn’t break notes to give me exact change. You know what, I’ll just end it right there. What’s the point of continuing. For some background on my experiences at this bank I encourage you to read my previous reviews.
I’ll probably not say anything else about this place unless they put a sign out front saying «Our door can not accept people», or «we’ve replaced our appliances with cash drawers».

«I love my Bank.» That’s what I say about CFCU. I had a Car Loan at a 1% interest rate back in 2004. That’s paid off already. Every year I’m part of their Profit Sharing VIP Program and I get a nice chunk of change (okay, $ 300) automatically deposited in my Savings Account. Sweet! Checking is Free, with Interest Earned, and same with Savings. I have a 3.5% Mortgage Rate. I also have a great rate on a Visa and a HELOC. What’s not to love?
This particular branch is nice! It isn’t quite as modern and comfy as the Cary Office off of High House, but the one guy I usually see there (Kevin) is very nice and helpful. I had a negative experience with a rep there one time who wasn’t helpful when I needed help, but that was the only bad time, which is the only reason it isn’t 5 star. But overall I am very happy with CFCU and this branch.