Firehouse Subs

Dudes, look at your reviews, wake up and do what you are there for. Give people what they want. Good service and good food.

Food’s decent but God forbid if you want something slightly different from the menu. I like my meatball sub with tomatoes and the manager gives me a (non joking) hard time every single time. Then one time I went and ordered a meatball with tomatoes on white and when I got home it was on wheat, cold, with no tomatoes. The next day I asked for a small discount and the manager was rude about it and gave me $ 0.85 discount. Surprising to see the staff friendly but the manager rude. Think I’ll stick to the local pizza place for hot subs from now on.

Let me start by saying I don’t eat at a lot of sub shops. I have eaten at all the them, but there are only two that have survived my preferences. Firehouse is one of them. They have flavorful (yes, that can be done apparently) subs with all the fixins. They’re juicy on soft bread. They even cut them diagonally so you can chomp right in. Don’t be picky — get that sub «fully involved» and dig in. And wash it down with one of the gazillion flavors from their Coca-​Cola Freestyle machine. Or you can mix them all and make the beast of all suicides! Last note — they have the best got sauce selectuon around. Do NOT pass them up. Put a little dab on there so you can at least say you did. The restaurant is always clean. The staff is always friendly and fast. This spot gets a big fiery hell yes.

I have been to Firehouse Subs elsewhere and enjoy the service and food. However at this location there is no such thing as customer service. I had to wait for over 10 minutes because employees are out back smoking cigarettes. To make matters worse they return and don’t wash their hands. There is no welcoming atmosphere at all. I ordered a #3 Steamer sub (large) with chips and soda. This is where things get interesting. The meat is supposed to go into a Firehouse Subs steamer machine. Instead I witnessed the beef being transported by paper towel to a steamer and hot water from a pitcher added. Put it this way, there was no visible steam coming from the machine. I received my sandwich and took a bite only to experience cold meat. I returned to the counter but the employees went outside again to smoke. They did acknowledge I was at the counter but refused to come inside. I stood standing for an additional 10 minutes. NO EMPLOYEE WOULD ASSIST! I ended up leaving and called Firehouse Subs Customer Service. They are no help at all because all they do is forward your complaint back to the store. Basically horrible service, poor food and not a place worthy of the Firehouse Subs name and reputation.

I walked into this place for the first time and a staff member who took my order looked at me like I had two heads. I had to say hello as he didn’t bother to greet me, just stare… It was very unnerving and unprofessional. The order otherwise was correct and food was great.

There are clearly no firemen working here, because they are never in a hurry. Even if you are the only one here, you’ll have a wait. But the sandwiches are always good, so it’s worth it.
Inside is spacious and clean.

Haven’t had the food yet. The employees are a bit ditsy. Describing them as ditsy is being extremely nice. I mean if I stand directly in front of a register to order, I’m obviously ready to place it. Instead the employee literally stares off into the distance like a zombie thinking about brains. The place is dead yet the floors and tables are disgusting. There are wads of napkins all torn apart under the table legs to keep the tables leveled. I guess clean up time only happens when they close. I dunno. I’m afraid to try this food. They acted way too carefree and immature and they’re the ones handling my meal.

Food is good, assuming you get the right thing. Staff was incredibly rude to customers in front of us, and were having inappropriate conversations in front of guests. I ordered an italian sub, but was brought a philly after waiting well over 10 minutes for my sandwich. The restaurant itself was disgusting, and the coke freestyle machine was out of nearly every flavor. There was a note taped to it that said «coke machine is out of some stuff» or something to that effect. We did get a coupon for a free sub on our next visit because i received the wrong sandwich and had to wait. I doubt I’ll ever use it though because i probably won’t go back.

Mmm mmm, love the sandwiches & the drink machine. It’s my fave place to go. They are friendly also.

Sure subway is cheaper but Firehouse is better. Now I eat subway about once a week at least and always get the cold cut trio. The subs at firehouse are hands down much better. First of all, everything is cooked. Yes cooked. When I got the sub, all the meat was hot and the cheese was melted on top. Also I like it that they add all the ingredients already in the sandwich like Jimmy Johns. Yes choices are good but sometimes you just want to order and take a seat. Bc the sub is actually cooked and made to order, it took a few minutes.
Now this is my second time to firehouse and it’s been years since I last went. I can’t believe I have been going without it all this time when it’s only 5 min away from my house. This location was great. Pleasant workers, clean and one of those new soda machines. Great chain and great location.

I typically avoid sub sandwich places. I decided to give Firehouse a try. I had the Smokehouse Beef and Cheddar Brisket sub #10. It was delicious. The meat had that mouth watering, slow roasted taste. The BBQ sauce was sweet and smokey. I will definitely be back for more.

You gotta love firehouse! I had the brisket today. After eating here, you never want to go back to subway.

This place was pretty good if I say so myself and the staff was friendly enough. I did like the firemen’s theme and the wall of fire as I call it, which is a wall of all these different kinds of hot sauces. All of which look as if they could cause flu like symptoms or just give you a heart attack flat out but it’s still cool .
The sub variety is pretty decent and all of which are well prepared. This place is definitely worth giving a try if your on that side of town.