University Hots

Food is great. WORST customer service I have ever encountered. I ordered a garbage plate for delivery and called after and hour and a half of not getting it … they were VERY rude and hung up on me. I called back right after and asked why he hung up on me and he acted like he didn’t know what I was talking about. I told him to cancel my order and refund my money … No response … He hung up on me again. A week later I went in and told the manager about my experience, she just stared at me. No apologies at all. No response at all. I have worked in customer service all my life, It’s really not hard to do that job, if you can’t deal with the public or if you don’t want to do your job, don’t work In food service in a college town, or anywhere in public for that matter. It’s that simple. The one star is for the awesome food, unfortunately the service is so bad I can’t give it more than that … If it weren’t for the food it would be a big fat Zero.

Ok prices, good burgers. The fries are soggy, so I wouldn’t recommend getting fries. The mac salad isn’t the best. The workers can be rude.

What can I say? Geneseo New York is a college town and college kids like good food and ‘meat and potatoes’ places like University HOTS to get them through their studies! This strip store restaurant COULD use a restroom if they had the room, but I believe an arrangement is allowed for customers to use the one next door at Pizza Pauls. The TVs are always apparent blasting away with shows like The Tonight Show and Jimmy Kimmel Live. Artwork framed wall posters bespeak of the jokes surrounding studying and drinking and more drinking which is typical in a college town. Enough about the fine ambiance. The food here is basic and fresh comfort food and is on par, or better than any college town or university slop joint I have eaten at. I have had the wraps, the plates, the chili dogs with fries, the burgers and the salads. Despite the rowdy college crowds at 2:23 AM, I have never never had a bad meal here ! They deliver all over town, are flexible in payment, and when your food is presented to you it is always fresh tasty and hot. Keep up the good work University HOTS! My recent job change has relocated me to Florida and I will miss the little formica booths, the rambunctious college age patrons and especially the good service and awesome food! rrrrr Road TRIP ppp ! ! !

Egad this place was horrid. Beyond rude employee, overcooked greasy food, and just an unappetizing look to everything about this place. Also, the «College plate» is nothing more than a Garbage Plate ripoff, which by the way was gross here. I would never go here again. P. S…no bathrooms, no WiFi, nor were there even condiments out for customer use. A friend of mine had to ask three times for Ketchup, which he (the employee) took out of a fridge behind the counter with his soapy gross hands.

U hots is the stereotypical hole in the wall place to get cheap greasy food that is completely horrible for you, but oh so delicious. I’m not sure if I’ve ever been inside it during the day or while completely sober. The staff are usually fast so it only takes a few minutes to get your food even though the place is filled with drunk college student. Also, the framed posters on the walls are hilarious and I really want to buy one.

not that dope

Best garbage plates in town. Atmosphere could use some work but the food rivals that of Rochester.

I had the cheesy melt the other night, and let me tell you: IT BLOODY CHANGED MY LIFE! The cheesy melt is a grilled cheese with succulent mozzarella sticks in between, served with marinara sauce. This sandwich completely redefines a grilled cheese. The portion size isn’t too big but it’s really heavy! If you love cheese, this sandwich is for you!
They have various equally items on their menu. They’re pizza melt is similar in concept except there are little pizza logs with pepperoni in between the grilled cheese. They also have garbage plates, sub zones, subway wraps etc.