Social Security Administration

I called SS Admin in Georgetown in late Oct. and was informed that I needed to make an appointment. The appointment was set for the first of Dec. at 10:30am. I arrived 15 mins early. Had no problem with a parking spot as a car was pulling out as I drove in. I signed in and sat down to read my book. My name was called 5 mins later. I was interviewed by a very nice, competent rep. After I answered all the questions I was told when my payments would be changed and the amount. The rep and I briefly chatted about our families and I left. I was driving out of the parking lot at 10:38 a.m. I was smiling. I didn’t give 5 stars because I had to wait so long for an appointment.

after a very long wait– over
, I did get to see an agent who was very nice and helpful. However I found out later that I had not been made aware of all my benefits, so I tried to call to make an appointment, and yup… its actually impossible, you call, get in line for «the next available agent», then «all agents are busy», then «goodbye»…I am still repeatedly trying so I can help them and me be more efficient, but that wait is staring me in the face again… Its the worst staffed, worst office in Georgetown, but then it’s Social Security, right ???
Positive shout out to the staff who have to put up with it, and the neighbors who have cars parking all over the street due to the tiny parking lot… don’t vote any more playing field bonds till they fix this for us oldies who need to walk and cant easily take a wait of over an hour with also small crying children in the waiting area… Inhumane !!

I suggest you go off the more recent reviews. The wait is long no matter how early you show and I’m pretty sure some of the employees really hate their job. I’ve had nothing but issues coming here but unfortunately I live in Williamson county so it’s the only place I can go to. Make a day of it is my suggestion.

First, when we got to a window, the guy was very nice and professional. I had no problem with him and would give him 5 stars. Now the office itself and the management of it. Limited parking, half of the small lot is for staff. There is on street, but who plans a lot that small. Not enough seating for all the people waiting. What elected official’s brother in law gets the rent for this too small of a space?
Four service windows inside, when we go there only two open. After about 45 minutes third opens and 15 minutes after that, one closes. We are back to two windows open.
Wait time was about 1 hour and forty-​five minutes.

Very quick service with helpful friendly employees! If you have a need to come to the SS office, make this your choice!

Unlike others, I actually had a positive experience at this facility. Lots of people will complain about the wait, but really it’s all about coming in and beating the crowd — only if you’re lucky enough to do so that is. I came in with family after lunchtime on a weekday and was surprised to see that it wasn’t terribly crowded. However, after I left the facility, it definitely got crowded. Our wait time was no more than 15 minutes (without the crowd) and the gentleman who helped us at the window was so kind and so patient! I was impressed with him and only wish I could’ve caught his name to give him a shoutout. All in all, I came in expecting a horrific wait, only to come out pleasantly surprised with the positive customer service experience we had.

I live in Georgetown so went to the office here. Got there about 15 mins after it opened (this was durning Spring Break so a little more crowded). Got my number which told me I had a 40 min wait. Almost at 40 mins I was called into the back, which is were all the workers are. Less than 5 mins later I had my new SS card coming in the mail. So for a bureaucracy office, I think they did just fine. The help was friendly.

I live in Cedar Park and thought, «I’ve heard the Austin Office is really slow unless you show up at opening. I should just go to the Georgetown office.» Harumph. I went to the Austin office at opening last time and they were fast and efficient with lots of windows open. I got to the Georgetown Office at 11:15am, and so far only two windows are open and only three people have been seen in 20 minutes. Yikes. I can feel my hair graying as they close one of the two open windows.