The Door Company

Poor after sales service. They were asked to replace a door opener and service the garage door. They replaced the door opener alright but I never realized that asking for a garage door tune up would invoke using a hammer to hit fairly strongly and multiple times on the door spring… all in the name of adding ‘tension’ to the spring.
‘Tension’ they surely added… in excess causing the spring to break in three weeks and the door opener (the rail for which was clearly mounted partially on sheet rock) come unmounted. All in all… poor after sales service… and Daniel Thomison of the georgetown office is a ‘real piece of work’

I called The Door Company in the morning after reading their good reviews on Angie’s List. They said I would receive a call from the service agent prior to arrival in the afternoon. The service agent called and let me know he was in the area and would be here in about 5 minutes, if that was ok.
I described the problem with the garage door which was squeaking and cracking though I had faithfully lubed it with a spray specifically for garage doors. The agent checked the alignment, rails, springs, and wheels which were in good working order. He sprayed every part with an oil that had Teflon in it that made it adhere to the parts. The oil that I had used ran off the parts and dried quickly.
After a few openings, the squeaks and cracking sounds were gone. He also suggested that the next door we buy should have full vision hinges instead of connector ones.
He also showed me how to reprogram the remote controls and change the batteries in them. The agent was courteous, friendly, and knowledgeable. The service call was worth every penny.