Big Lots

Goldilocks Symptom– when you do not want something too cheap or too expensive. You have a certain price point when you want to buy an item and when the item fall shorts, you grow suspicious of its quality and when the item costs more than your price point, forget about it.
Big Lots is the place you go to when Five Below is too expensive and Dollar Tree is too cheap.

Clean organized store with good prices and ok customers service. Perfect when trying to grab few things and not wanting to fight through walmart. Ill definitely return to shop more.

I love to shop here. I’ve never had any problems with customer service and I really think there should be a lot more business here especially with the great deals. If you’re into beauty products, they always have these face masks that are absolutely divine for only a dollar — by the way, my skin is very sensitive! There’s a large selection of snacks too! Definitely stop by at Big Lots if you’re looking for a great deal in Milestone.
Parking is great too!

I Love the store it is so neat and convenient I shop there at least once a week. But I am really considering not shopping there anymore, there is this old rude lady I think she Spanishwith glasses that’s always on cash register. She has the worst customer service skills she never says hi or smiles at you she makes you feel like she’s doing you a favor by ringing your stuff up. Today was really the last draw she literally threw my receipt at me. If you don’t enjoy what you do Lady then leave!

I love this big lots! It has a lot of awesome things you need for inexpensive prices. And they have a wider variety than the big lots in montgomery village. The workers are also very nice and willing to help you find what you need.

This review is for the staff. We went to big lots to try out some furniture and while doing that I set down my purse and left it there. When I called them about 20 minutes later they had already found it and were so helpful in trying to help me identify it. We came in and got it and nothing was gone. Thank you Big Lots staff for being so friendly and honest.

First time going to Big Lots in Germantown. VERY NICE STORE! The associates are pleasant and helpful as well. Will definately go back!!!

This is a nice Big Lots. It is cheap with different junk to look at each time. I buy all my paper products, cleaning supplies and basic household items here. The staff has always been very helpful and friendly.

I bought patio furniture here 5 days ago and today I saw online that the price dropped by 40%. They refuse to honor their own price difference. I think this is outrageous. Also, their online price when I originally bought the items showed 416.99 for a 3 piece set, however in the Germantown store they said it was 699.99 for a larger set and they would not sell the 3 pieces that were advertised online. (the Gaithersburg store had a different answer… maybe they should get together and agree with the same points?) When I showed the manager the price online and their own site said they WOULD sell only 3 pieces for 416.99 he had to sell it to me as advertised… now the price for the SAME 3 pieces is 233.00, when I paid 416.99 only 5 days ago… Stay away if you value honesty, integrity, customer service, and fairness… I know what kind of store this is, closeouts, however that should not have anything to do with price fairness for their own items. I am not asking them to match another retailer’s price, I am asking them to match their own price.
UPDATE TO MY REVIEW… Just want noted, that I sent an email to corporate and they thought my issue was with the Gaithersburg store and sent them a message. 5 minutes after I received the email from them telling me they would contact the manager the manager from Gaithersburg (Germantown did not get in touch btw) called me personally to apologize for what they said was indeed a vague company policy, but that they always did the right thing for the customer, and did have several other calls about the same issue, and they obliged and refunded the huge difference in price to me of 195.00(!!!)…no small price adjustment… Kudos to the Gaithersburg BigLots, they have me as a customer from now on! See ya later Germantown… Gaithersburg has my business! Great management, the way things are supposed to be!

I like this new big lot! It’s really organize and clean compared to the one in MV.
The employees were really helpful and knowledgeable.
There are affordable prices. You get what you pay for. At prices so low you should be knowledgeable enough to know it won’t last long. There are some branded items. Good to buy cleaning products, hygiene, some food, & pet items. The electronics may not be durable, but it will be helpful for temp. use.
Overall, it’s a good place with good prices. It’s another walmart/​target

For right now it get’s a 4.
Referring to another review posted here, here is my take on the store:
Yes it’s new, clean and organized. The times I’ve been in the store I was greeted multiple times by employees who spoke English wonderfully and offered assistance without asking. Big Lots is not even comparable to a TJ Maxx since they both offer different merchandise and target a specific customer. Big Lots gives Target and Wal-​Mart some competition, but not TJ Maxx!
Now that that’s out of the way, here are some helpful hints when shopping here.
Always check the expiration dates on the food items purchased here as they may expire within a couple months of purchase. The inventory can be a little inconsistent since they are selling some name brands at a discount, so if you see something you like stock up right then. Everything has a price attached to it, so there is no wondering about «how much it costs.» A shopping rewards card is offered.
I’m always surprised at finding things here that I didn’t expect, which can be nice at times:)

I beg to differ. This store is blah! We have TJ Max across the street. which is good enough. There is on in MV…
The store appears neat and clean, well yeah, the store is brand new but give it a few years and it will go blah like the rest of the stores in Milestone.
Employees are somewhat helpful but some dont even speak English! I asked where the lamps were and the employee looked puzzled and sent me to electronics.
Everything here is cheap. Cheap as in cheaply made. Everything made in China. Well that should explain it. The stuff here you could find at 5 below. The quality of the stuff here… Is beyond bad. Cheap towels, cheap furniture that doesnt have real wood. The merchandise here is the same stuff you would buy at the dollar store but will pay .60 cents more.
The lines were long. I wouldnt come back here. I would rather go else where.

This is a new Big Lots in Germantown. I totally love it. Everything is super cheap and you can get great home décor items at a discounted price. TThe store is nice and neat and the employees are very helpful. I am 8 months pregnant and they helped me with my bags and everything without me even asking. They have a big selection of home furniture as well (compared to other big lots). I highly recommend checking this place out!