Gerber Collision & Glass

They’re playing games at this Gerber Collision in Germantown.
My wife stopped by at this location and requested an estimate for some body work she wanted to have done to her car. The lady at the front desk informed my wife that their earliest appointment time wasn’t until the following week. Mind you, she came in on a Tuesday and was told that she wouldn’t be seen until next Thursday. I just found that hard to believe since each time I drive past this location, the parking lot is very empty and makes me wonder if they’ll ever close down due to low business.
Unfortunately, I was involved in a small finder-​binder over the Memorial Day weekend. I contacted my insurance company and was referred to Gerber Collision. A few days later, I received a phone call from Gerber Collision and the representative who contacted me said I could bring my car in for an estimate the following day. I was perplexed since my wife was just told a few days earlier from this same location that she couldn’t bring her car in until the following week. I asked them why I was able to quickly come in the next day and my wife was told to wait until next week. The representative tells me some gibberish about insurance companies having priority over regular customers. I told her that a customer from an insurance company and a walk-​in customer are all green, meaning they would make money regardless.
I didn’t like those shoddy business practices, so I declined to have my vehicle worked on at this specific body shop. We’ll just take both of our vehicles to another body shop where they don’t mind making money. My wife ended up going to the Gaithersburg location where she was able to get an estimate in a matter of 10 minutes. She told me that the lady sitting behind the counter at the Gaithersburg location grabbed her clipboard and went right outside to complete the estimate.
I don’t have the slightest clue as to why one location made it seem like they have a big back log of appointments and one location was able to do the estimate in a jiffy.

I had an amazing experience at Gerber. My car needed a simple oil change. I brought in my car and they did the oil change quickly and I had my car back in no time. I would definitely come back again!

One day, As I was driving down 16^th street minding my own business. a car hit my poor mini cooper from behind. It completely destroyed the exhaust and half of my trunk was completely damaged. I was not pleased. I immediately called had the driver call the insurance company to start the claim. The insurance company referred me to this body shop. When I brought the car to the shop, a very nice man was able to help me with all my concerns. He immediately knew what was wrong with the car and even pointed out damages that I had missed. He was extremely helpful through the process. He gave me an estimated time of when the car would be ready for pickup. One day after, he called me to let me know that he had to order a part directly from BMW and that it would take a few days more than expected. A few days later, the shop called me to let me know that the car was ready for pickup! My beautiful mini cooper was back and ready for the road. I am 100% pleased with the quality of service and customer care that Gerber has to offer. I will definitely be coming back for future repairs, if needed. I highly recommend this shop to anyone.

STAY AWAY!!! If I could give no stars I would! They «forgot» to do half the repairs and when I brought it to their attention they did MAJOR backpedalling! They sent my car to a dealership to make sure it was properly repaired but it wasn’t a major accident and they were NOT knowledgeable! Only looking for $$$!!! I alerted my insurance company when about the problem and a guy who I think is named Harry told them with me on a 3-​way call «I didn’t do her no wrong!» and started to yell at the insurance agent who hung up on him! Then a few days later Larry called and told me AND the insurance company (again on a 3-​way conference call) that my car had just been aligned only to find out the next day by Terrance (THE ONLY sane and nice person there!) that their alignment machine wasn’t working … ANOTHER lie! STAY AWAY!!!

This is the BEST body shop ever. They fix your car like this: finish repairs before the due date, paint with the perfect color, buff out the small dings and scratches from the rest of your car without asking them, they even give you a free car wash! Management, the technicians and the ladies in the front were all professional and caring. Great experience. Seriously.

I cannot say enough good things about this place. Nobody is happy when their car is damaged, but Gerber makes it as painless as possible. Their customer service is AWESOME. The people at the front desk are lovely. The guy who does the repairs is great; he walks you through everything that is damaged and everything that he is planning to do. They keep you informed every step of the way, even sending cute text messages like «Your car is happy here!» with pictures to show you where they are in the repair process. Every single time I have taken my car here for repairs they have been finished before the promise date. Seriously, if you find yourself in need of car repairs, take it here. They are the best in the area.