MyEyeDr.

Had a good experience with the doctor and sales staff. My only feedback would be to have the store open on Sunday, I wanted to pick up my glasses then and found the store was closed.

I have been a MyEyeDr patient for a long time. I chose them because they take all insurance plans and in general have great prices and/​or can discount frames and lenses enough to be worthwhile. I’d say I’ve been to this particular location 3 or 4 times over as many years. In general my experience has been so-​so. There’s something to be said when you go to an office whose employees are almost all glorified sales people. So, while the doctors have been good, there is always that underlying feeling that I’m being up-​sold at every opportunity.
My first gripe about this place is the fact that they have had my name spelled incorrectly (despite my telling them the correct spelling multiple times) for years. I would always patiently tell them to please change the spelling… I mean, this is supposed to be a medical office that, like, uses my health insurance, right?
I don’t know if it was the impending snowstorm or what, but my last appointment was one of the worst I can ever recall. The two receptionists were teasing one another the whole time I was in the office and I just felt extremely uncomfortable… there were sideways looks exchanged and I felt like I was the butt of some joke I wasn’t getting. I guess I didn’t understand their senses of humor, but it seemed very unprofessional for any place of business, let alone a medical office.
When it came time for the baseline prescription reading and glaucoma test, I removed my glasses. I asked the girl who administered the test if I should put on my contacts for the eye exam. She said yes and asked for my glasses to verify the prescription on them while I popped my contacts in. After a short wait, the doctor called me back and proceeded to complete my eye exam. Everything felt pretty routine, but she kept going back and asking me 1 or 2, 2 or 3, 3 or 4, etc. and then after I’d tell her she’d say, «Are you sure??» I felt pretty demeaned and like I was failing a test that I usually pass easily. Then, she told me that she had some contact lenses for me to try on and I asked her if I should just throw away the ones I was wearing and use these new ones. And she goes, «You were wearing contacts that whole time? Well no wonder!» I didn’t even know how to respond. I had an eye exam and the supposed doctor didn’t even notice that I was wearing contacts. An eye exam. I’m no ophthalmologist, but it’s not exactly difficult to tell when someone is wearing contacts. To this day, I am still baffled.
The trust I placed in the doctors was one of the few reasons I continued to patronize this office. I understand that all humans are capable of making mistakes, but this is just such a rookie oversight, I don’t even feel comfortable giving her the benefit of doubt. I had always assumed MyEyeDr was a type of medical office (hence the DR in the name), but maybe it really is just a store that sells glasses and contacts.
When I came home and told my husband (who is an automotive tech) he was like, «That’s like if someone came in complaining of a lot of wind in their car and I didn’t realize they didn’t have a windshield.» Exactly.
I am just so completely flabbergasted by the course of this visit. I have absolutely no plans to ever go back and I would never recommend this place to anyone.
BONUS: 3 days after my appointment, I got a text message from MyEyeDr addressed to «Melany» with a reminder to make an appointment for my annual eye exam. Remember that time 3 days ago when I had one? Oh, and the whole greeting-​someone-​by-​their-​first-​name thing works better when you spell their name CORRECTLY. Why is this so difficult for you people? Ugh.

I usually am weary of eye glass sales people but this is my second year returning to MyEye Dr. Germantown and I owe it to the service and dedication of Annie. She spends the time to help and not hassle. I am actually happy after leaving the store after my visits.
Thank you Annie for all your help and getting me the best for my eyes.

Annie was wonderful. If you ever come to Germantown myeyedr you have to come and find her, if not you’ll regret it for life.

I really like this place. I’ve been getting my glasses and contacts here for the past 3 years. Annie and the gentleman (Tim I think) know their stuff and have great customer service.
Unfortunately Annie wasn’t there today when I picked up my glasses and Tim was with another customer. I was helped when I walked in then was thoroughly ignored for the next 30 minutes by the staff. They were so rude and offered no customer service. I’ll continue to go back, but I’ll find out Annie or Tim’s schedules first.

I would love to make this MY eye Doctor place but so long farewell. I was helping my sister in law in making appointments for her kids because she was out of town on business, I call to make an appointment. Immediately, they ask what type of insurance you have? I wasnt sure, so I checked their cards and I told them what it was and they said that they only take people with that insurance on Thursdays and from certain times. I said, that was non sense, and asked why, and the smart rep was like the doctor makes these rules not me. I explained that the hours that are offered conflict with my work schedule. She was like well, you can speak with the doctor and such and such. So, I gave up.
All in all, I would go to this place, Like some dr places, if you make an appt. and get there early, you should be seen or at least acknowledge and told there is delay and sorry, but I got neither. There is always delays at this location and with kids and their schedules, I dont have time for that. However, I went to the Fallsgrove location and let me tell you the service rocks.
Maybe its the location because its Fallsgrove, but I had no problem in getting my sister in law an appointment and they didnot have a silly rule about when can certain people be seen. Everyone there that works there give 5 star service, but I will write another review for FG location.
2 stars because when I went there a while ago Vanessa stepped in to help when the grouchy blonde lady wanted to catch an attitude with me.

I haven’t got my eyes checked in awhile so I was definitely apprehensive when I first walked in the store. Luckily, Annie was of great assistance and guided me through the whole process. She was extremely helpful. This establishment has a great staff. I had the pleasure of meeting an entertaining yet helpful individual.

Great office! I used a Groupon for an eye exam and glasses. I checked out a couple of different locations first to make sure I found a pair I wanted, as the Groupon had to be used in one place. Germantown was convenient and well stocked.
Annie was fantastic. She had good suggestions, was very patient, and also very frank, which I appreciated more than anything. She even looked for less expensive frames that echoed the Gucci pair I liked. After settling on a style, I booked my eye exam for the next day. Dr. Katz was pleasant and efficient, but took time to answer my questions thoroughly. When I walked out, Annie was ready with the frames I’d picked our the day before.
They accommodated my request to have them before I left for vacation — and ended up delivering nearly a week ahead of schedule!
I’m extremely pleased with this office. While there, I saw a number of other customers trying on frames. Everyone was served with courtesy, though I imagine Annie’s candid approach might not always be appreciated. Having spent a fair amount of time over three visits, I will say that she is genuine and earnest in wanting to help people make their best choice. All the staff is.
P. S. I inadvertently posted this original review against the Kentlands location. Removed from Kentlands and reposted here for accuracy.