The Exquisite Bride

My favorite shopping experience in my bridal journey was at Exquisite. The women were extremely informative and helpful. It was 100% personalized and they were so attentive! I felt like I was shopping with my favorite aunts. The layout of the store was conducive to browsing designers and gown styles, which made the process less stressful. The dressing rooms are large single stalls with a shared area for the mirror and riser. They do let you take pictures here, which was imperative to my decision making process. I highly recommend brides visit this store early in their search, you’ll be thrilled you did, and you will likely find your dress.

I had read some very good reviews of this shop online, however I had a completely different experience. First off the woman who wrote down the 10 or so dresses that I loved told me they carried all of them. When I arrived they only had 4. The woman helping me did it bother to fluff my dress or even try to make me look nice. She did not really care if I wanted their business or not. When I asked if I could try a few more dresses on, she told me she didn’t think their was anything else for me. So I went out to look around. I found one I liked she said, well this is an 8, it’s not going to fit you. To say the very least this was not my dream day and I will not be giving them my business!

If I could give 0 stars to these people, I would.
My sister chose this store to get her wedding dress and our bridal gowns at. Living very close, I was excited to have a nice, easy going process. Out of all the dresses she chose, I picked the one style that wasn’t at the Gibsonia location. No worries, they got it in from the Murrysville store for me to try on. It was a very distinct dress. The only lace up back, one shoulder dress with a train.
When I tried on my 10, I could comfortably move it from front to back all laced up. I took it off, went out to order and the lady at the counter said, oh, I have to measure you anyway. I said, egh, thats fine. She told me I measured a size 14. I said well you saw my 10, it was big, I’d like the 10. She told me she couldn’t let me get anything below a 12. So, I signed for my 12. She reviewed my order and wrote my dress style number down wrong, I corrected her quickly.
Four months later I receive a call… we’re placing the order and the writing is really bad on the card, what style number was it? So i repeated…981.
I get asked to be in another wedding, try on the same dress, get it, get sized. I am a size 6. The Exquisite bride measured me a total of 12 inches off my bust, waist and hips. Horrid! Scared, I called and they claimed they could do nothing to fix this, and I signed for it so it’s my fault. I would most likely need re-​constructional alterations and they would not help me out with the cost because I’m short and would need alterations anyway.
So the dresses come in. I go to pick mine up. After being hassled to try my dress on in the store, I clearly stated, I don’t need to see how big this dress is on me, you messed up, I’m taking it elsewhere to be altered. I signed and looked at my dress and realized, THEY ORDERED ME THE WRONG STYLE OF DRESS. How did they do this when one, I corrected the style number the first day, and two, verified the style number in the phone call. I walked out of the store and let my sister handle it. After a LONG painful time with management who are just terrible, terrible people (except Judy) they ordered me a new dress, in the correct size I asked for, a 10, and hopefully it would be in by the wedding date. Being that it is June and the wedding is August 1^st.
Thankfully my correct dress, style and size, came in last week. I picked it up and took it home to try on. The dress fit just the same, big all around, but it was the size I felt comfortable in ordering, and my seamstress felt comfortable taking in.
Not only did they screw up my size, but 3 of us out of the 9 girls had dresses ordered in the wrong size. These people are a disgrace of a business.
They did absolutely nothing to ease my terrible experience with them. So I am making it my mission to let everyone know of their terrible business. DO NOT GO TO THE EXQUISITE BRIDE FOR ANYTHING.

The bridal shop has an extensive selection to chose from. The bride is getting married in a few short days and she is extremely unhappy as to the alterations made on the dress. Mothers beware the shop also owns the alteration business so the entire bridal party was forced to purchase extremely large sizes and have them altered according to the «manufactures» instructions. One girl who is barely 5′ tall small build but busty… was forced to buy a size 22 dress! I am extremely disappointed how the shop took advantage of my daughter and her bridesmaids. And to make matters worse my daughters gown was a mess. It is now with a different Seamstress not affiliated with this store who is trying her best to fix the mistakes made. By the time we are finished we will have close to $ 500 in alterations.
The store reimbursed the bride for her alterations after it was brought to their attention.

I stopped by to check out their sample sale when I was in town visiting my family. It was my first time trying on dresses and I just wanted to try on a bunch to get an idea of what I liked. The woman who helped me was wonderful at pulling a variety of dresses and really helpful the whole time I was there. I actually found a great dress (and at a great price!) and took it home that day. They had a wide selection of dresses both in their sample sale and in the store.

Love exquisite bride! My daughters wedding was stunning and so was she thanks yo the work and staff of exquisite bride!
Robin S.