Ace Hardware of Gig Harbor

I LOVE Ace Hardware of Gig Harbor! The staff is so friendly and knowledgeable. I always get great service with finding just the right type of paint, screw or hook for my projects.

We have been going to this Ace several times a week for many years. Most of the time the service is good — however, when you return an item — service goes out the window. I purchased Hanukah candles this week — they were the wrong size. My husband returned them today — with the receipt and the box perfect. The woman at customer service asked him if he had used any candles — he said no, they were simply the wrong size. She obviously did not believe that, and said she needed to count all the candles to make sure they were all there. Really — she made him wait several minutes while counting. It was obvious on opening the box that not one more candle would have gone in. He finally received the refund for $ 8.95. I think these folks need to attend the Nordstrom Customer Service School.

This is more than just a hardware store. They have a great gift section. In the last 3 – 4 months I have bought everything from a doormat to kitchen towels to a shower rod here. Great variety! Sometimes the cashiers are a bit aloof/​not instinctively helpful.

This hardware store is right out of the 80’s !! Very charming. Great service. Old school stuff as well as modern products. I went in to get Stihl power tools and they had a great selection and excellent customer service. A trip back in time. Very unique.

This store has personnel problems. Just a simple transaction a making keys and I ended up with someone elses keys that I discovered several days later. Then my call to them was so confusing it was like talking to a crazy person. I love to shop local businesses, but this is the 2 or 3^rd time I have had very strange interactions with the staff.

Like a cross between an old-​school hardware store and a Canadian Tire. They have a bit of everything and really friendly staff. It’s way more pleasant than a big depot store.

I loved Ace Hardware. Locally owned (but not a franchise?), Ace was the place. Everywhere I’ve lived, I seek out Ace because they always have lots of knowledgeable people and work well with the community.
This one, not so much.
Two things. First, I’ve worked with other Ace stores so they will offer a 10% military discount to veterans. In the case of the Gig Harbor (Uptown) Ace, I’ve tried phone, email, and even fax to ask them to talk to me about bringing this discount to town to benefit our vets, but I have gotten no reply.
Second, and as I’ve said, I go out of my way to shop at Ace because of the people. Today when I went there to buy a longer tailpiece for my sink, I saw an employee in an Ace vest in front of the store smoking. That did it. That prompted me to write this review. In short, there are not enough qualified employees at this store. It is very hard to find someone to help me, much less answer a question correctly. It’s a big store, full of lots of neat stuff, but not enough (of the right) people to help. And the prices are higher than the big box stores.
I now avoid Ace, and it makes me sad. I will drive to Home Depot for what I need, and get the 10% veterans discount.

For some reason, Ace is the only place in the area that could make a copy of my car key. The staff is always friendly and their prices are good. They dont have the selection of a Home Depot, but if they have what you need, then this is the best place to get it at.

I like the at home attitude of the employees. They are all very nice. I will say the store is a bit expensive. I would price shop before purchasing from here unless you are in a pinch. That is usually why I find myself in here. Needs something now.

As a new home owner in the area, we’ve been at every home improvement store in a 20 mile radius. So when I first walked in looking for a quick can of paint and paint brush for touch ups, I was mortified by the amount of knick knacks in the front. It looked like my grandmother, who happens to be a hoarder, lined up everything she owned on the shelves.
Then I walked past that and it looked like a normal hardware store. I had no idea what I wanted as I was confronted by two rows stocked full of paint. A nice gentleman came and not only helped me pick the right paint, but made sure I had the right brushes, checked that I had tape and a tarp at home for the project, and answered all of my inane questions with a knowing smile. I’ll admit I’m still leery of it, but I’ll definitely try it again because I was so pleased with the selection and service.

You gotta love a hardware store that stocks just about everything you might need (without a million square feet of floor space) and always seems to have the staff available to help you find it.
Ace might not be able to match the variety of each item or volume discount pricing offered by the mega-​chain stores (Lowe’s and Home Depot), but chances are they’ve got something that will do just fine and it won’t cost much more here than elsewhere. If that’s not the case, at least you probably got some good information by stopping here first.
Like several others have mentioned, customer service is king here. It seems like whenever I shop at Home Depot I have to go hunting for an employee to assist me (even when found, they may or may not actually be any help). Just about every time I’ve been into Ace, though, I’ve been offered assistance before I’ve even had a chance to ask! Also, since the store is smaller it’s more likely that you’ll be able to find what you’re looking for without wasing an hour searching for it. Great store!

For a small community, both stores have a good selection of just about anything you can think of. Although they can’t always compete with the big box stores, they beat them hands down with the store associates. They hire people who have been in the trades, or really know how fix things. When you need to know how to do something, I can always find someone with an answer. When they don’t know, they can direct you to another store, contractor, etc.
They carry good quality products, and many brand names. What I like most about the store is that they carry a lot of different things for the home and garden. If you need to find a gift for someone, you can always find something here.

Awesome! One of the few places still left in the area that you can go to and still get the service you got 20 years ago. I remember going there as a kid with my grampa and it hasn’t changed since then. It still looks and feels the same when you go inside. The customer service is great. There are always a lot of employees walking the floor, waiting and more than willing to help you with anything. Even if they don’t have what you’re looking for you still leave there feeling like you accomplished something. They usually have some kind of idea for you at least, like where you could go to find what you’re looking for. I always find this place extremely helpful. The employees go above and beyond and sometimes totally out of their way to help you with anything!

What a cool hardware store! I say that because it sells stuff other than hardware, or I just wouldn’t care about it. I mean, martini glasses and decorative pillows and furniture and Mario Batali cookware and nice cookbooks… a family affair kind of a place!
Most impressive of all is the service. I was in this store for a total of 15 minutes and 5 different employees asked if I needed assistance. It was fabulous :) Ryan helped us out with our lock and key needs, and he was wonderful. Definitely my go-​to hardware place in Gig Harbor!