Aqua Spas and Pools

Just a shout out for good customer service from Kyle. Even at closing time on a weekend, he was patient and took the time to answer all of my questions. Thanks–

Walked in and was greeted like a friend. They tested my water, taught me a few things, and were understanding when I wasn’t catching on. They even offered me a cup of coffee. Thank you, I’ll be back.

The water testing service was super helpful. My wife and I recently bought a new house that had a hot tub and they got us up and running in a day. A nice lady helped me out and she seemed very knowledgeable. They even paid my bridge toll when I mentioned I lived over in Tacoma, so that was a nice surprise. I’ll definitely go back next time I need supplies.

BEWARE!!! Initial experience was great although I was sold several items for start up I didn’t need at all. Test strips are cheaper at Ace hardware and you won’t have a salesperson on your like you’re at a car dealership. Returned and aromatherapy treatment which triggered and asthma like attack. I pointed out to the unfriendly man that I researched the ingredients and the first one is propylene glycol. Look it up. It’s antifreeze… yes the same key ingredient in antifreeze, de-​icer, fog or smoke machines etc. is in this pricey aromatherapy crap. I explained this is POISONOUS and if it were my establishment that product would be pulled from shelves immediately. This guy was a total ignorant rude jerk. According to this health unconscious lummox this is one of their top sellers and he has no intention of pulling it. I replied to that it should come with a warning label. He towered over me seemed like he was trying to intimidate me. Sorry you don’t scare this little lady buster. No longer will be wasting my money on their over priced junk. Amazon prime has EVERYTHING cheaper. BEWARE!!! Read labels and NEVER pour POISON into your spa. Natural safe alternatives are readily available and reasonably priced.

In preparation to sell our house we had our spa checked out by Aqua Spas. We had not used it for years. Steve came out and found it needed two replaced pumps. We had that done and only turned it on when having a showing. Seven months later I noticed the spa was not turning on and kept tripping the breaker. Steve came back and found one of the motors had gone out (bad bearing). I was expecting the motor was beyond warranty but Steve called me to say we were under warranty and he replaced the pump the next day. I find Aqua Spas to be friendly and reliable and truly feel they keep customer service as a top priority.

Great people and very knowledgeable on their products. They were very helpful with my spa chemical issue.