AT&T

What a crap shoot this outfit is becoming …A hacker broke into the Netgear wi-​fi modem AT&T sold me and stole 43 Gigabytes of data in less than 8 hours, overnight, while we slept ! But oh no, AT&T could not see that was unusual .: what a bunch of idiots they have for call center managers ! 6 weeks later the problem is unresolved and now I must «pay up or its overdue,» … what a bad client I am, huh AT&T? You guys are so smart, and clever, and cunning !
So once upon a time AT&T used to allow the store managers to «retain customers», ie not lose long term business … by fixing problems — I was told that was no more … But that phantom, no name, no face, cowardly Managers hiding behind cubicles in the Midwest only have such magical powers, promise to call and welch on the commitments that «We at AT&T» make … But obviously they can see that an $ 830 bill is very unusual for a client who normally pays $ 220 a month, a reasonable person would think … and for a difference of $ 400 they rather lose a $ 3000 annual account than miss out on the monthly overage which wasn’t even my fault? How foolish? … sorry to say but AT&T’s gone right back to where they came from — that is before they reinvented themselves into a somewhat decent outfit in the last few years. They’re right back in the gutters, when it comes to customer service !!
12 May 2016 Update: The total amount disputed was refunded thanks to a barrage of simultaneous complaints I filed with the Better Business Bureau (most effective), Federal Communications Commission (very effective), WA Attorney General (somewhat effective) and Consumer Affairs. A separate legal entity called Legal Foundry, working on a contingency basis, filed demand letters as well. AT&T had no intention otherwise to do what was right. Never let Corporations get away with it, Consumer rights are alive and well !!

I’ve been telling everyone about my recent experience here. And trust me, everyone has their stories too. You guys have rightfully earned your reputation as blatant liars. You’ll have to pry my unlimited data plan from my cold dead fingers dude. Clearly I know the policies as I have been a loyal ATT customer since 2000. Literally. Since my plan is grandfathered in from the original iPhone i am forced to endure a trip to the physical store every single time i upgrade my phone. Every two years I’m going to have endure this. I don’t think so. I’m considering contacting the BBB.

I was in this evening to have a replacement phone setup. The phone was an insurance replacement that had not been configured correctly. Sure enough, they were able to get it setup correctly. All of the employees I’ve ever dealt with at this location have been very friendly, professional and knowledgeable.

Awesome staff! Outstanding
customer service! Came out the store really satisfied. Shout out to Brian and Mark. got our new 6 plus and they helped show how to lower our monthly bill. now thats shazam!

Nice store. The employees all seemed very helpful. We went there to add some lines to our account and I loved that they took the time to explain our options and compare prices. They really helped guide us into finding my family a plan that worked for us without breaking the bank. Jesse took the time to explain everything to us and made sure we understood our new plan. They made sure we were taken care of and we were!

The staff at this Gig Harbor AT&T store were great. One in particular (Cherryl) can only be described as exceptionally great. Knowledgeable, pleasant, and when we had a problem with my wife’s phone, she took control, and after considerable effort, solved the problem. The store at times is busy, yet my wait times have always been minimal. Parking is good as well.

This store is TERRIBLE! The personnel is full of liars. They pull out all the stops to get you to relinquish your unlimited data and give false promises. On Sunday, I walked into this location with my iPhone 5 which I accidentally dropped in my coffee. I told Mark, the sales associate what had happened, full intending on having to buy a new phone. Mark told me that he would «buy my phone for $ 300 if I could get it to turn on the homescreen for 1 minute.» He said this would help with the cost of the replacement. I reminded him that it has liquid damage, he assured me «it doesn’t matter».
I came back the following day with my phone as it had turned on, you could see the coffee spot but it turned on and stayed on. I was told that due to the fact that there was noticeable damage, there was nothing they could do. Honestly, I did not expected them to buy my phone when I came in originally, but what bothers me is the FALSE REPRESENTATION! Don’t lie to customers. I think the staff here are pushy and rude. And stop trying to get me to give up my unlimited data, minutes and texting. I was grandfathered in and I won’t give those up! Deal.

Let me be blunt and say that I hate going into cell phone stores. I always feel that I’m being harassed even when I politely say that I don’t want or need any help, that I’m just looking. Well my experience at this particular store was no different, but so bad that I was prompted to write a review about it. My husband and I walk in and the door was being held (very nice) by an employee/​sales lady who immediately asked what we were looking for. I reply with a nice, but firm «just looking.» She backed off. We’re in the store for not even five minuets when this sales guy comes over and asks what we’re playing with. My husband for some unknown reason decided to indulge him and then they immediately get into an argument over the phone and its features. This guy was rude for lack of a better adjective. He then proceeds to start talking to me while my back is to him. When he came up I never even acknowledged his presence by turning around. I had no intention of buying a phone today because I have a few weeks before I can upgrade. I even told him that after he keeps talking to me. I just wanted to actually play with a phone and not a dead display. My turned back I think is pretty clear to any smart human being that I don’t want to talk to you and that you should go away. He finally does after saying «that if we have any questions to ask because he’s bored.» We stay in the store for another 15 minuets or so which I guess is not ok unless you’re going to buy something because when we left we didn’t get a goodbye or thanks for coming in. Just mean sales people staring us down. When it is time for me to upgrade my phone in 2 weeks I’m going to Target where the prices are way better and the sales people are way nicer.

The staff here are always nice, attentive & spends the time with me to figure out my needs. I made the mistake of buying a Pantech Duo online without consulting anyone, but only reading reviews. It was a horrible phone & i was spending a lot of time at this at&t store trying to figure out how to fix it. They helped me get a new phone free of charge & even consulted me on which phone to get that ended up being perfect! Every time I come in, I’m greeted immediately & leave feeling like I was well taken care of. The only down side is that I feel they are understaffed most of the time, but maybe I’m coming in at particularly busy times, who knows.

The staff is very helpful and very attentive! Every time I come in, I am always greeted and someone always helps me find what I’m looking for. I had had a Palm Centro that was dying in a horrible way and was looking at purchasing a new iPhone, but wasn’t sure if the 3G or the 3GS was right for me (price wise). A sale associate immediately came out from behind the counter and stood with me discussing her experiences and professional experiences with each phone! After a few minutes, she advised me to purchase the 3G. It was nice to have a sales associate not pressure you to buy the latest and greatest if you really don’t need it. She found discounts for me without me even asking to look, and she put on my screen protector for me for free (included the screen protectors for free, that is).
I highly recommend this ATT&T location if you’re looking for an honest store!

Linda is a salesperson.
I had a voucher for an iPhone 4 that I finally redeemed a few weeks ago, after attempting to call her and set up an appointment for well over a week (she didn’t return a single call), I got the car dealer to give her a call on my behalf. Following that, she did leave a single message.
Eventually I found time in my busy schedule to make the 45 minute drive to the AT&T store. The store itself is huge — looked to be 4 people on shift + the manager with ZERO customers. The problem looks to be internet access on the PCs there, but I don’t know for certain.
Back to Linda — I present the voucher, and understanding good and well that due to limited availability I would have to come back days or weeks later to pick up the phone, she starts to do the computer work to place the order.
WHILE she’s doing this, the manager comes in with a box that all the sales associates get excited about… including Linda. She excuses herself from working with me and shows up a couple of minutes later with her phone in hand. SHE CALLS another customer (actually a lead — a person interested in a product) to let them know that the store just received 2 iPhones.
Long story short, my transaction took about 10 minutes longer than it should have, and I wasn’t even offered the phone, as my sale was a done deal. So I asked. Sure enough, the 32GB models that had come in were available, so I ponied up the extra $ 100 right then and there and got the phone.
I figured it was worth it to get the model with more memory, as I’d be saving on gas by removing the future trip entirely, and I wouldn’t have to deal with this salesperson again.
Someone who could really gives two $#!ts about you as a person.

So I rolled up to this AT&T store this morning at about 6:50 to get in line for the release of the iPhone 4. The line was about 30 – 40 people long and the store opened at 7 am.
The assistant manager, Seung, was outside answering peoples questions, making sure that everybody understood the upgrade eligibility, and was letting us know about their inventory and what to expect for the day. He was efficient and up front about everything. He didn’t try and appease people just to get them in the door. Seung was polite and knowledgeable. Props to also handing out lollipops and pens to keep those of us standing in line entertained.
I got into the store at about 8:30, which wasn’t nearly as long of a wait as I expected. They had run out of inventory on hand at that point, but issued me a voucher that was good for the shipment coming in later today. By 11 am my service rep, Corrine, had called to let me know the shipment was in and I could come pick up my phone. It was clear that they were calling customers in waves so that we didn’t end up standing in line again. Corrine helped me get all set up with plan changes and explained some of the new features of the phone and got me out the door quick.
Overall, for a day of opening earlier than normal, comparably huge crowds, and some frustrated customers this store’s customer service was above and beyond what I would have expected. If you’re in the area and need to go to an AT&T store, I highly suggest this one.

My family and I were planning to buy new iPhone cases for our phones and parked in the AT&T customer parking area but went into blazing onion first to grab a bite for lunch — some lady who works for AT&T chased after us and totally acosted my wife and kids telling them that she called a tow truck to tow our car away since we parked in the AT&T parking area and she «caught» us heading towards the blazing onion restaurant — she was really over the top and way out of line. Really? over a parking space? And we were planning to shop at your store too! what the heck?
No more Gig Harbor AT&T for us…

When AT&T came out with their $ 69 unlimited wireless plan, I made up my mind to switch from my Blackberry on Verizon to an iPhone on AT&T. When I was considering the switch, I called Linda at the AT&T store in GIg Harbor and she was very helpful in answering my questions. She was referred to me by a friend and since then I have referred four other people to her.
Linda went above and beyond on the day I got my iPhone. I called ahead to let her know I would be in and when I got there, she had everything ready for me. It was the easiest and smoothest cell phone carrier transition I have experienced.