Kohler Heating and Air Conditioning

I have been a customer of Kohler Heating for years and have always been pleased with their ability to schedule me in on short notice if I have a problem. Their technicians are always courteous, knowledgeable, and efficient. When our old original furnace was no longer keeping us warm/​cool, Kohler installed a new furnace and was able to adapt my electronic air filter to work with the new Trane. Their automatic scheduling for yearly inspections means I don’t have to remember to call and set it up – they contact me. I have watched the company grow with pleasure – I was sure they would succeed because of their excellent customer service.

Our Noritz tankless water heaters were not producing hot water so called around and found Keller Supply in Tacoma who sells these units they recommended Kohler. (I am a retired commercial general contractor) They came out the next day to my surprise but my problem was not communicated to the Tech who could do nothing. He needed a unit to backwash the units and he rescheduled for the next week. After the scheduled time, I got a call from the office that the «parts» did not come in. Rescheduled for the following week. Again a call after the appointment time that the parts were back ordered. I called the supplier, Johnstone and their corporate VP. Was not satisfactory. Could not give me a date and we had been with luke warm water for 3 weeks.
I then called Pacific Supply and they immediately recommended Bob Larson Plumbing. They scheduled for the first of the week (this was Friday morning). In response to my questioning Larson assured me that they have all the necessary equipment and supplies to complete the job in one day.
I called Kohler back to let them know that we would be using someone else and the gal that answered could not have cared less. Will never use Kohler. Would give a big goose egg if it was an option. Nor will I use or recommend Keller Supply again though the young man I talked to was honest with me and helpful to the limit of his ability. Will not throw him under the bus.

I have used Kohler Heating to service my heating system and have always found them prompt and thorough. I have referred Kohler Heating to my clients and. they are always responsive and their pricing is reasonable. They recently replaced the heating system and installed a water heater into an unusual space to make it meet codes… which the previous contractor had neglected to do. We were on a deadline and everything happened as promised.