Arrow Property Management

Stay Away at all costs. Customer «service» is non-​existent. Damon Williams believes himself to be a superior human being and all of his tenants to be peasants under his control. He is such a coward that he won’t even talk to a tenant on the phone. At all. He told me an email that as a matter of policy they don’t talk with tenants on the phone and that tenants are not their clients and they have no interest in serving them.
He refuses to communicate in even the most basic of ways. It got so bad that I had to approach the property owner to have repairs completed after 45 days of absolute silence from Damon.
Eventually Damon got sick of my honest communication with the owner and embarked on an email campaign to smear my name and accuse my of lying by falsifying emails. It worked unfortunately, because the property owners that he represent care very little about anything but profit.
He hides behind the ARLTA for everything. Oh… the law says we have 5 days to fix that… so I won’t call you or even acknowledge your request for 5 days, when a workman will show up unannounced. Multiple times they have entered my property to make repairs without even so much as a heads up. Worse yet, they don’t even let me know that the repairs are complete.
As far as «should I chose them to manage my property», the answer is a resounding NO. Here are just a few reasons:
1. They rented me this property without ever meeting me. Not even a walk through or to hand me the keys. They left them in the lockbox and gave me the code. Wouldn’t even answer the phone to answer questions about how to turn on the irrigation so I could water the front yard of the house they are supposed to take care of.
2. They will constantly bombard your rental clients with solicitations for the real-​estate services, trying everything that they can to get your tenants to buy a house and move out of your rental. They make money when they turn over tenants, so that is what they are best at.
3. They don’t care about the people who rent your home. Not even one bit. In return, I would expect most tenants will treat your property like crap.
4. Do your own market research, they don’t know how to price rent. I am renting at $ 300 under market value in my neighborhood. Admittedly, not worth it, I would much rather spend another $ 3600 a year to have a different property manager, as I will when my lease is up, but the property owners are getting screwed.
5. Damon Williams. Period. He is clearly a smooth operator when working with property owners, but he is a deceitful, evil excuse for a man. He will lie his way out of any corner and even when dead wrong can’t get over his massive pride to apologize and provide a bit of customer service to tenants (i.e. Non-​client peasants that rent homes)
RUN RUN RUN RUN RUN!
No matter how nice the house or how great the deal, dealing with Damon Williams of Arrow Property Management is NOT worth it.

*Is customer service dead in our country?* Yes it is, or at least for this company is true. Their manager Damon is one of the most unprofessional and rude people I had to deal with. Every email that I received from him I sensed aggression, he thinks that he is a King and you are a peasant. He is always right, and you always wrong, no matter of the issue. If you are a tenant, stay away from this property firm, doesn’t matter if you pay on time and don’t cause any problems, every issue you’ll have and will be seeking answers you’ll be treated like 3^rd class citizen.

Mr Damon Williams does not communicate well with others and I would strongly recommend avoiding his ”services”. Based on his conversation with tenants, I can safely assume that this particular individual has some serious issues that require professional attention. Coming from customer services based environment, I have never witnessed anyone being that rude, impolite and unprofessional.

Rude, unprofessional. Unwilling to help. Would not recommend to any one. Stay as far as you can.

What ever you do stay away. Damon is veeeeeery unprofessional and rude. Every single email you send him is answered with almost (hate) towards you. He is always right, and you are wrong, no matter what — talk about great customer service. He must pretend to have a doctorate in psichology as well. Just today I emailed him about our A/​C service going out and simply added if this matter could be resolved in less than 3 weeks like it did last time. He answered in a very rude manner and told me that the A/​C will be fixed according to time frame which is in the contract and also comented that i should stay away from making any other comments about time frames in the past, telling me it was inappropriate to bring it up. I took time to look up the time frame and it was 10 days. At that point I replied to his email that it should take 10 days according to the contract and last time took 3 weeks. He flipped out after this email, started to call me names, telling me i am not accepting my mistakes and not taking responsibility for my actions. I tried to be as polite as i could as to ask him what the hell he was talking about, with no luck he kept emailing me hatehful reremars about me and taking shots at my personal life (about which he has no knowledge what so ever). It was around 20 emails of hate from him, i am being serious, he was talking about my life like he knew who i am, basically poring sh*t all over me for no reason what so ever, and taking guesses about my charecter like some kind of doctor, which i am sure he is not. So if you would like this person to be your land lord /​broker, you must be insane. STAAAAY AS FAAAAAAR AS POSSIBLE. WOOOOOOORST COMPANY, WORST CUSTOMER SERVICE, WORST PERSON I HAD EVER HAD TO DEAL WITH IN MY LIFE, HONESTLY. JUST RUN AND NEVER LOOK BACK.

POOR PEOPLE BE AWARE!!!
You’re thought is, I can’t afford anywhere else and arrow will approve me. There is a reason why.
Damon will steal your money, harass you through email and charge you for things you have no clue about. In 1 year he charged me $ 1200 in fees. I was never late on rent once. He allows you to use a web portal to pay rent that doesn’t work at all. I paid my rent had confirmation and a bank statement to prove it. I will still charged $ 300 in fees and another $ 500 for «evection process». I think had to pay all of that and rent again, in return I was never given my first payment back.
This guy specializes in using «the law» to steal from poor people and trick them into the most insane situations. I don’t care how good of a deal you think you’re getting, he will turn it on you and steal from you. There is always something behind the «too good to be true» listings and credit check he does.
If I had free time I would spend 8 hours a day trying to ruin his reputation. The good reviews on here and clearly his friends, nobody in their right mind would give a guy who refuses to answer a call a 5 star. Not only that, he will only email you when he is trying to fine you.
I have been emailing Damon for the past 14 days asking where my deposit was sent too and the answer I got 1 times was «it was sent to the last known address». What does that even mean? Does that mean you sent the deposit to the rental I lived at prior to moving into his property? I ask 11 times for the specific address he sent it to and finally got an email telling me how dumb I was and that he told me several times «last known address».
RUN RUN RUN AND RUN EVEN FASTER AFTER THAT

I moved to Mesa this past October and was concerned about what might happen if anything went wrong in the house I’m renting through Arrow Property Management. I wasted my time being worried at all! Damon has responded the few concerns or issues that have arisen and is always professional and helpful. The turn around time in addressing everything has been speedy and easy.
I am looking forward to a continued relationship and hope to be able to rent this house again when the lease is up for renewal.

WARNING! BEWARE!!! Damon and Arrow Property Management are a RIPOFF!!! I rented from Damon for a year and he runs his Arrow Property Management operation like a Slum Lord. He threatens tenants with eviction and legal action if they request him to provide what was promised. Never returns a call, replaces worn items with the cheapest possible. The workers he employs to do repairs will tell you how he charges the property owners premium rates for repairs then rips them off by using the cheapest junk.

I rarely take the time to write positive review, but felt Arrow Property Management was deserving of one. When I had to move from Arizona to California during the low of the housing bust I had a couple choices: Short-​sell my home and deal with the financial consequences, or rent the home out. I’d never done either, but researched a number Property Management companies, interviewed two, and decided to rent the property with Arrow as my Property Manager.
I don’t regret that choice one bit. They negotiated a 2 year lease with a good tenant, and handled everything for me. I told Damon (my broker) that I wouldn’t have time to deal with issues, and true to his word he represented me and my property extremely well. He’s always been extremely polite and informative — when the decision came to sell the home he wasn’t the least bit resentful, and continued to educate me regarding the processes that needed to take place to ensure everything was done according to Arizona procedures.
This was my first experience with a Property Manager, so I didn’t know exactly what to expect. But it is safe to say that Arrow definitely exceeded my expectations. I wouldn’t hesitate to use them again.
Tim

Lazy, sloppy, unprofessional dumpy company.
The head manager damon is a typical salesman who doesn’t care about people, only about making his money and acting like a hotshot… seriously dude, you’re a property manager in MESA, not scottsdale or hollywood, get off your high horse with your attitude cause you aren’t that cool. Treats people like garbage, ignores you, takes a year to do anything no matter how small it is. People, stay away from this trashbag of a property management company, go with someone who has a conscience and actually does their job. BIG ZERO.

Damon is a horrible landlord/​property manager. He never responds in a timely manner. I have to email him several times before he even responds and when he does respond he’s rude and doesn’t care. Our AC went out twice and took forever to fix in the middle of summer no less. I only stay here because my rent is so cheap and close to work. I’ve been here for 3 years now. He’s lost many of our paper work the past few years, like new addendum’s, leasing contracts and emails yet it’s some how our fault. Word of advice arrow property get rid of this POS he’s useless and costing you money.

WOW, WOW!!! Thanks for your helpful reviews. I am a Realtor who sent Damon
a couple of clients a few years back, when the company was just getting started when he was very ambitious and accommodating. I am horrified at the reviews.
I was about ready to refer him again. There is no way I want to damage my
reputation and possible future business with my client. So sad that Damon has
lost his ambition, this could be very damaging to his business. Thanks to technology
this is one extra client and many future clients he will not be getting!!!
So disappointing!!!

There really should be a no star rating for this place.
I helped someone move into a property they manage. It was filthy! They did not clean anything. I documented with photos and I am glad I did.
The lack of integrity they display is disappointing.
They then tried to say the rent was not paid timely. The bank verified it was a problem on their end and they charged fees as well as threatened with eviction. There was no discussion or willingness to look into their new online system for rent.
Our friend asked to pay rent in person at their office to get a receipt was told no.
This is not a company I would want to deal with.
It you do, make sure you verify everything and document everything.
Too bad hard working people have to put up with companies who take advantage of them.

We’ve been working with Damon for nearly three years now. He managed our first rental house and now is managing our second rental house. We were living out of state and were actually out of the country for nearly a year while he managed our first house. We did not have the easiest tenants to deal with, but Damon was on top of everything, providing advice when we needed it and quickly responding to problems/​questions from both us and the tenant.
The fact that he is now managing our second rental is the best recommendation we could provide.

Arrow Property is probably the worst Property Management Company to work with. They have horrible customer service from the beginning. They are not accommodating to anyone else hours but their own. Damon doesn’t deal with you unless you email him. We are staying in a unit that has had ceiling and roof damage for over 3 months. They hid behind the Landlord Tenant Act for EVERYTHING.
I am sure that they have not told the actual owners of the townhouse what is going on with the ceiling and roof damage. Who knows if there is any mold growing in the ceiling as this has been a re-​accruing issue with this house.
If you are looking for a Property Management Company DO NOT use this one. Your renters will not be happy and wont renew their contracts!

I can honestly and sincerely recommend Arrow management. I am not a friend or family member, nor am I being paid to write this review. I just a regular customer who has been very happy with Arrow’s service for about 5 years. I have 25 properties in multiple states with different management companies. Arrow is BY FAR my favorite and have nothing but good things to say about them. Feel free to contact me for info at

In the past I had some problems with this management company but recently they were amazing with renegotiating my renewal lease and have been more responsive to emails and haven’t waited more than 3 days to respond. Damon is the only one I have communicated with and he’s easy to email with. So thrilled that they have made this renegotiation so much smoother than other places have in the past. Thanks, guys!

Actually there should be a half star here. This is the absolute worse property management company out there. Stay far away from them they dont care about the tenants only the owners apparently and that is based off the one good review from an owner. The manager is absent, defensive and keeps quoting the laws.(That I have read get a new script). I did not get half the keys they said per my lease, he never got anyone out in a reasonable time. This place doesnt care STAY FAR AWAY! I am not kidding. There are so many more property management compaines out there use them. The phone is nver answered, the emails are not returned in a timely fashion, what if there was an emergency you would have to pay out of your own pocket by the time someone got back to you.