Einstein Bros Bagels

Very quick service, and they always get my order right. I am usually out of there on a Saturday morning in 10 minutes. Everything is good and I’ve never had a problem there :)

Terrible customer service. Just a bunch of young kids with no type of personality. My brother ordered a coffee and had to approach the cashier who had already prepared the coffee but figured it was best if he left it sitting in the blender for a bit longer or in this case, until the customer asked to have it. Boyfriend got his potato salad thrown at him, and may I add we each ordered combos and only one of us received a pickle that we paid for. First and only time I come to this location.

I love the Nova Lox sandwich, but the service isn’t that great, doesn’t anyone smile anymore? Bagel sandwiches are kind of expensive, and if paying more, I want some friendly service at least. :)

Terrible service. Bad food. Always smells of dirty water inside.

Below average experience. First, the physical layout of the store is not suited for convenient in and out, unless there are very few patrons. There is only one door and you have to wade across the interior tables and coffee bar to get to the ordering line. On a crowded morning it is a mess. I ordered the Nova Lox Bagel and was very disappointed. Very little salmon and green tomatoes. About $ 3 worth of sandwich for almost $ 7, not a good value. I like the basic texture and taste of the bagels, hence two stars. This location suffers the affliction of most chains, it lacks quality control, on site adult supervision and value. Having said that, the place was crowded with people, so I guess there are no reasonable alternatives close by.

We enjoy Einsteins bagels and coffee. Unfortunately this one is not well maintained or staffed. Men’s restroom is always a mess, broken towel dispenser for weeks. Employees come in late an nobody seems to care. Frequently understaffed. Too bad. Bagels and coffee continue to be good.

Food is good but the customer service is terrible. It seemed like we were a bother to the person taking our order. Once you order then they send you down to another register to pay even before you receive your food. Why wouldn’t you just pay at the same register that you ordered from? The process is silly. Not impressed with this place.

I ate my bagel that I chose out of the very few baked bagels. Now (15 minutes later) there are more bagels sitting in their baskets, which are not labeled correctly. I asked for the pumpkin walnut crunch to go, but they told me that it was apple and that they needed to set it down in the pumpkin walnut spot to rest and cool.

I visited this location on 10÷1÷15 around 7:20am. I approached the counter to order and the employee clearly saw I was waiting to order yet she walked away to just stand around. She only returned to take my order when the manager told her to. She never said anything to me. She just simply stared at me until I initiated the order on my own!
I ordered a bakers dozen of bagels which I have ordered many times at another location. I asked for a variety which, again, I have ordered many times at another location. She just looked at me and rolled her eyes, asked if i wanted them sliced, and started grabbing the bagels. She never said another word to me and just sat the bagels on top of the counter and turned her back. I grabbed the bagels and went to the cashier, who was thankfully polite to me, ordered my coffee, and left.
When I got to work I opened the box to discover that I had only 3 different kinds of bagels. Plain, poppy seed, and blueberry. If you ask me, that’s not really a variety especially when I have ordered this same thing in the past and received, wheat, plain, poppy seed, blueberry, Asiago and even everything bagels. Maybe they were doing me a favor all the other times I ordered, but maybe she should have specified instead of completely ignoring me. Worst customer service, ever. I will not visit this location again.
I didn’t get the name of the girl who took my order but hopefully she can be identified by the time frame in which I was there.

I don’t often put reviews on Unilocal but I will in this case. I have tried this place several times. The first was a good experience: close to home and had coffee and bagels. The manager was friendly and we enjoyed ourselves. The last two times have been poor. I don’t think the same manager is here anymore and the quality of service has suffered.
The same manager, a gentleman whose name I forget, told me on our first visit to call ahead to get hot fresh bagels. So on my last visit I decided to do just that. I was told they were just made and would be ready in 10 minutes. I drove over and was greeted with my box of bagels.
I opened the box to check the selection and all of the bagels were ice cold. My issue here is that I called in to request hot fresh bagels, not bagels that have been sitting for a while.
I asked the staff why the bagels were cold and they said they were from the bins.
So I asked about the process to call ahead and they confirmed you can do it. So I spoke with the employee that took my order and she said «oh you mean you wanted hot hot bagels?» She also told me that they would take 20 minutes to bake not the initial 10.
I asked to speak with a manager who told me that the process takes an hour. So I asked why her employee told me 10 minutes on the phone and that they were just made. She said nothing to acknowledge that. I was frustrated and told her she needs to train her staff with the correct information because I would be more than willing to wait the hour for hot out of the oven bagels and drive over.
I was then told it would be another 20 minutes and I waited.
The bagels in this place are adequate now and I cannot recommend it based on the lack of customer service, misinformation and a general lack of care for the clients.
For my money I’ll drive to Chompies to get bagels as they stick by their guarantee of quality and customer service.

I love bagels so I continue to go here, but the service isn’t very good. The ONLY time receive exceptional service is when the smaller kid (I think he is a manager) is the one helping me. He’s the only reason my review isn’t getting 1 star. If all the employees were like him, it would likely be a 5 star review

Tried this place for the first time after it being hyped up from a couple people, and was extremely disappointed with their service and lack of common sense. I ordered a blueberry bagel sans cream cheese due to being lactose intolerant — which I made very apparent to the cashier. My boyfriend ordered the Turkey Bacon Avocado bagel sandwich on the cheddar jalapeño bagel. Not even two minutes after paying, one of the workers came up to me and told us that they were out of the bagel that my boyfriend had requested, when they clearly still had a basket full of them. We had to correct him, and wait longer for our food because of it. Finally, when my name was called, I was presented with a blueberry bagel WITH cream cheese, and a sausage, egg, and cheese sandwhich. I then told them that it wasn’t necessary for them to correct their mistake, and that I just wanted a refund. The manager promptly responded and refunded me for my order, which has still not processed into my bank account days later. I still have a transaction for food I did not recieve in my bank account. Definitely will not be returning to this store, or the company ever again.

The bagels are very average. Not horrid but now thing crave worthy either. Buying them at a grocery store is as good or better. Not worth the price to us.

Sorry, but this particular store is going down hill. We have come here for years but as of late they are never open on time. And when they do open there is only one person to do everything. Then, 10 minutes later here come one person to help. Then 20 minutes after opening, here comes another employee. And he was sent home. ???On a couple of occasions they opened late and didn’t have the coffee ready or any dairy products out. Our biggest disappointment is that there are only about 4 different kinds of bagels ready. None in baskets in display case just on a cart. We always get pumpernickel and there is NEVER any of those ready at opening. We are always told they will be out in 7 minutes but of course 15 minutes later they call our name. One would presume that OPEN means READY to take care of customers. This place certainly is not that!

Giving them a second chance. Ordered bagels last week for my team of forty. Service horrible. Bill &150. Told the lady three times what I wanted. She kept arguing with me saying bagels that I wAnted were 60 cents more, I repeatedly asked for the better bagels and no cheap ones. She kept giving me cheap ones. I forced her to take some out and give me the good ones. She took some out, purposefully «threw» the good ones in and said she can’t give me more other customers want them. Got 40 drinks and no help from anyone to collect them. Asked her if there was anything I should but for my team… She said no… Folks I can’t make up this stuff… She was awful, food was good, nothing organic on menu.

Love the mushroom Swiss and spinach on everything. Usually crowded. Customer service is typically good. Lots of bagel options. Price is kinda high.

Came in at 9 on a Sunday to beat the church crowd and to kill some time. Not busy, 3 people working the toasters 3 girls chit chatting and one walking around… nobody to take orders until someone on the toasting machine called. The girl seemed stoned, moving hella slow giggling about who the eff knows. We get to the cashier, same service… I’m confused, are we huffing something in the back that’s making us move slower than sloths?

Ok Update… They still run out of my favorite Bagels a lot but you know what? I find another one I also like. Nice people work here. Favorite bagel is the six-​cheese! Woo Hoo

«Bagel Dog» promotion today was awesome and Yummy, too !
Gilbert location is our favorite.

After being dissapointed twice I have to sadly write this review. The winter blend coffe was watered down and lacked any flavor this past winter when I went it. It was previously my favorite all time coffee and I look forward to the day it comes out. This past weekend, the cinnamon sugar bagel was so dark it was nearly impossible to chew and had almost no cinnamon or sugar. The quality control just doesn’t seem to be happening at this location.