El Pollo Loco

So aggravating when they get your order wrong in the drive through! We ordered the 8 piece family meal with mixed chicken which means we are supposed to get some white meat. We got 4 legs and 3 thighs so 7 pieces instead of 8 and no white meat. At least we paid $ 4 extra for their mistake just to make sure the experience was truly memorable! For the sides we ordered the salad and the pinto beans. We got a super dry mix of lettuce and a few straps of red cabbage and pinto beans that was half liquid and half beans. This place used to be my favorite but on superbowl Sunday we tried to get chicken there at 11:30 am and they didn’t have any cooked yet… at lunch time… on superbowl sunday! They said we’d have to wait for 25 minutes!

A chicken place where the chicken is dry, the lettuce is dry, the rice is dry. We tried a salad and the new CHICKEN, SHRIMP & SAUSAGE PAELLA BOWL. Had to go and ask for salad dressing twice. Tries all the sauces and the fiery wasn’t, the spicy wasn’t and the salsa wasn’t fresh. All in all, the best I can say is «Nothing wasn’t» what we expected. Just another fast food place that has been X’ed off our try list.

Stopped by for dinner on July 7. It had been several months since we stopped in. We always enjoy their food. It’s the service that continues to lack and disappoint. We asked one of the employees to clean some tables for us as the tables that were in the shade were all dirty and had old food on them. She said «ok» but never came out to clean them. We barely found a small 2 person table that was semi clean. We will probably be back but not for a little while.

Super rude everytime I go shut window while your still talking ask for stuff on side they never do it just wish I could walk in and get treated like they want my money food is good but you have to deal with the rude workers and maybe get your food wrong

OK… I know this is a chain. I try to steer away from chains most of the time. In this case we had an appointment nearby, and it was incredibly convenient. Plus sometimes you want simple food. OK… enough justification…
We find this better than KFC. The marinade they use is subtle but flavorful. The chicken at this location was no exception. The beans are ordinary pinto beans. At least they aren’t that refried muck. The rice is very lightly seasoned, not what I would call Mexican rice despite its color. However, adding a bit of pico de gallo to both makes them better.
We ordered a «three course meal». This included soup and a dessert. The soup was fine (again, add some salsa to jazz it up a bit). The dessert was supposed to be chocolate churros. But the manager was very accommodating. She let us swap out the churros for a brownie. That’s good customer service. The brownie was pretty dry (so I wouldn’t recommend it), but I give credit for the customer service. I have to round UP my rating instead of rounding down. So instead of 3.5 stars I have to go to four.
Understand that is for the sort of place this is. I’m not comparing to Kona Grill. This is a fast food chicken place. It’s not fair to rate them against Vintage 95.
Also, the place was clean (dining room… I didn’t check the restroom).

Food is great!!! service is awful. After I ordered my meal the clerk asked me are u sure you don’t want to order from the under 500 calorie meal. Seriously

Can’t say much about this specific location, drive thru girl was nice. But the new chicken breast bowls are AMAZINGGG.

I eat here probably once a week. It is always clean, the staff are always friendly. I usually get a Mexican salad, which is always pretty good. I rotate between the double chicken and the Mexican Cobb salad. The cilantro dressing is tasty. Today’s salad had a little too much lettuce, but otherwise tasty. I like that I can add cilantro, onions, salsa, etc to my salad at the little bar they have. I eat for less than 10 dollars which these days is really good. I would definitely recommend.

Went there the other day for lunch and was really surprised at the quality of the food and reasonable prices. I had a cobb salad that was excellent and my friend had a burrito that he really enjoyed. If you are looking for something fast, reasonable, and good food, I would highly recommend this. !

Two words: bug infestation.
Prior to tonight I would have given this restaurant at least 4 stars because I have been to this location through their drive through a couple times and they got my order right, were very friendly, and the prices were always good because I receive coupons in the mail. After tonight though, I’ll probably never return.
My husband (this review is being written by Stephen’s wife, Celeste, by the way) and I decided to take our two kids with us for an inexpensive family meal out, especially because we had received more great El Pollo coupons. Well we had never eaten inside the store and didn’t realize we would be sharing our dining experience with hundreds of small and unwelcome guests. They were literally everywhere and even though I wiped off the table and chairs before we sat down my husband still had one get on him. He was so grossed out that he couldn’t finish his meal (and he’s not usually very squirmy about bugs). All my 2 yr old son could keep saying during the meal was «bug! bug!» as he pointed at the floor or tables.
The service was still very friendly, but our bag of chips was very stale (they did replace them when I mentioned it though), and the place was generally filthy. I really hope that their food prep area is a lot cleaner than their guest dining area, because if the dining area is any indication of the kitchen I’ll be very surprised if we didn’t ingest a few bugs. It’s too bad because I think If they would just keep it clean they would get a lot more service (certainly we would be return customers if it were cleaner, but will not be now).

I have been to this particular store before and have had decent service and food, but I will NOT go here again.
After a long day of errands I stopped here on my way home. First off the speaker system was so bad the lady inside had a hard time understanding what I wanted and I had to repeat things 2 or more times. Then once I got home I found that half of my order was missing and the part that was there was burnt beyond being edible. The chicken was so burnt and dry I can’t imagine why anyone would serve it, the fries looked like they had been in the fryer for way too long and then had been sitting out for hours. The only thing I was able to eat out of the whole thing was the tortillas and even they were cold by time I got home. I would have gone back to complain and get my money back but didn’t want to waste my time on a lousy fast food place.

Went in around 730pm & restaurant was dirty, chicken was dry, manager made excuses… salsa bar was trashed no salsa asked for side of salsa, they made me wait for them to restock bar while my food got cold.

Ahhh, El Pollo Loco. When I tell my coworkers I’m going there for lunch, they stare at me like I am a crazy person. Obviously, they have never been there.
First, let me offer a disclaimer *I ALWAYS GET THE SAME THING*. So the 2 piece combo (breast and wing) with sides of coleslaw and rice and flour tortillas is the only thing on the menu I can vouch for. But it is wonderful. I order that and LOAD UP on the spicy avocado salsa, which is amazing. Seriously, I could drink that stuff by itself. My mouth is watering just thinking about it.
Anyway, I make my own little tacos with rice, coleslaw, their broiled chicken and avocado salsa. It never disappoints.
The staff here has always been kind to me, and you can get in and out of there quickly, which makes it a nice lunch stop.
I gave four stars because I wish the restaurant was a little… newer? The bathroom has been closed for repairs a few times that I have been there, so maybe it’s time to replace it or something? Either way, I will keep coming back.

Most amazing BRC EVER! Great food at this location. :)

Like this location, but they do have a tendency to mess up my order (–1 star)… but they kind of sort of — not really– make up for it with free extra corn tortillas! In love with their flame broiled chicken and cheap tacos al carbon!

I love this place! The staff is fantastic! Great customer service. My order is always perfect. The chicken is hormone free and tastes fresh.

Chicken here IS pretty dry sometimes, like the other guy said, but overall I haven’t had any bad experiences at this one.

Tasty salsa on the salsa bar that was appreciated, because the chicken was very dry.