KFC

This location has been here for years and has its good days… and its bad ones. Today was a bad day, for sure. Our cashier, Charly, was very rude and kept making comments about how irritating the customers were. It was busy, but didn’t seem busier than a normal lunch rush. My 7 year old son caught on to her negativity and questioned why she was being «mean». Another woman behind the counter said «I feel like quitting right now», at least 3 times. There were 3 cars in the drive thru and 2 customers in the dining room. I understand the frustration of being understaffed (not sure if this was the problem, just trying to find a reason for their poor service). It sucks when you’re made to feel bad because of their frustrations. I am a paying customer… but didn’t ask for the extra side of complaints. What’s that old saying about taking the heat in the kitchen??? Oh yeah, if you cant take the heat… Get out! Good customer service is so hard to find. People don’t realize that they have the opportunity to change someone’s day. We won’t be coming back. Good thing Popeye’s opened up a Gilbert location.

What’s happened to KFC (I hope it’s just this location)? I was just taken for $ 28.00. Totally disgusted. Ordered the Family Fill-​up Bucket and Tender Fill-​up box. Had to throw most of it out. I would have returned it, but it’s Christmas Eve and stopped because I was busy and no time to cook with everything going on. 6:30 pm and it appears all I got was leftovers. The bucket of chicken was heavily breaded and soaked in grease, nothing crispy about it. The gravy on the mashed potatoes was like rubber, thick skim on top of dried out, pasty potatoes. Hockey pucks for biscuits and 3 rock hard chicken nuggets passed off as chicken tenders. Seriously they were no bigger than a 50 cent piece. All 3 laid next to each other didn’t even add up to what one tender should be. Not to mention they were mostly all breading. So I ended up spending $ 28.00 for a drink and side of coleslaw (which was good). Buyer beware, you’ve been warned.

After getting my wisdom teeth removed my boyfriend and I thought to get KFC mashed potatoes and mac and cheese since they are typically soft and easy to eat. The mashed potatoes were great no issues there but the mac and cheese was hard and inedible with my condition. We went through drive thru and they rushed us after we asked for a moment and once getting to the window to pay ther cashier was rude. Never once did she say thank you or ask us how we were. Pretty bad customer service.

Great food, grilled chicken is not always fresh or in stock, but great quality food. The biggest problem with KFC is the prices. The freshest chicken always seems to be right when the store opens and between 5 to 6 pm.

Seriously KFC? Your new ad campaign brought us in. The service and conditions will insure we never come back. I’ve never seen a chain restaurant this dirty (and I’ve dined at The Waffle House). The floors are dirty, the tables are dirty… All of them and the staff doesn’t care. I love fried chicken, thank goodness Popeye’s is expanding.

***Heads up today 3÷7÷15
They have a girl working the drive through who seems very very sick. Idk how much food she handles but just a heads up.

GROSS! I went through the drive thru but had to go in because after waiting 10 mins my food was still not done. Don’t go in. It’s filthy! Grease everywhere. Thick old grease. They hadn’t even started my order. …glad I didn’t keep waiting. …and threw it all in a bucket. I ordered extra crispy and got extra greasy. I think I pissed then off because my food was all smashed when I got home.
If you want fried chicken and you are on the area, go to fry’s on Val Vista. Hot, crispy and fresh.
What happened to kfc? Ugh not returning.

Several times now I have tried to visit this location only to find it was closed, despite being HOURS before both google maps and the KFC website listed it’s hours. I even tried to visit the next closest location 2 miles away, at 9 pm, and after finding the hours listed as 11pm on a Friday night, I called to confirm. Only to be barked at by a rude employee that is was allegedly only open until 10. Apparently the employees have no regard for posted hours, time zones, or even general courtesy.

I love kfc’s mashed potatoes… They are just downright glorious. However, the last two times I’ve gone to this location, there has been more breading than chicken, the chicken strips have been stale as all get out, and my mashed potatoes were far less than glorious; in fact, they’ve been down right mediocre at best. Last night, my roommate and I went to grab some dinner and I could barely eat my chicken strips they were so hard. My potatoes were cold and the service was just awful. The service was slow, they got our drinks wrong, and the employees were really rude. I’m not sure I’ll be returning.

I went to this store yesterday on my way home from work to grab a bucket of chicken for dinner. Unfortunately, the chicken I got was very dry. I went back today and explained to the manager that my chicken was not good. I received a replacement order that was so good! And the manager could not have been nicer about my situation. I appreciate that they made this right for me. I will continue to use this store.

They have never once gotten my order right at this KFC. There is always sauce when I ask for none on a sandwich, the wrong dipping sauce for my strips, etc. Okay, maybe they did get my order correct once… But it was awful! Check out the pictures to see what I’m referring to.

Why in the world am I reviewing KFC? Because i just had 4 wisdom teeth taken out this morning and I no longer have the capacity to bite into anything. My lunch? I bought a pint of Starbucks Hot Cho ice cream from Fry’s and came here and got Mashed Potatoes and Gravy. Was it good? You bet your bottom dollar it was. Look, if I could go to Modern Steak and pound down some delicious veggie medley and tender filet, I would. But being drugged up and losing 75% of my mouthing capabilities severely limits me. Don’t judge. All I can say is that Mashed Potatoes and Gravy from KFC has always been a guilty pleasure, and now I have a reason to chow it down.