Elements Massage

Misinformed or dishonest sales associates (plural) cost me $ 200, even worse, the manager ‘Faith’ admitting fault but remains extremely confused at her role on how to satisfy (long-​term) customers. No acceptable option or remedy was offered. Will never return to this location and will steer everyone I know as far away as possible. Absolutely terrible. Apparently anyone can open a ‘franchise’.

If one ever needed a top of the line message, Christine at Elements Massage, 2556 S Val Vista Dr., Ste 105, Gilbert, AZ., is one to set an appointment with. She is very knowledgable about her occupation & has the ability to address particular areas needing attention. I highly recommend her services. I feel like a new person when the session is completed.

I just had my massage down and I am so happy and relaxed. Corey did an amazing job and the pressure he used was perfect. I am sensitive and I don’t like a lot of pressure and I communicated this to him. The pressure he used was the right amount and I fell asleep! Loved it!
I even made an appointment for next month with Corey again. (Hope I’m spelling his name correctly).
I highly recommend this place and Corey.
I did not purchase the membership as I do have commitment issues. LOL

Cannot be trusted!
I have been going to this location on and off for the last few years and have had an up and down experience with Elements Massage. Tonight was a clincher for me though and I will not be returning.
The masseuse was excellent. She did a great job and is very good at what she does.
The girl at the front desk though, threw me for a big loop when she told me that the amount due was double what I was expecting to pay. I had just signed up to their wellness plan that auto-​debits your account each month and gives you a rate of $ 59 per massage and had a Birthday month discount, so I was confused why my bill was over $ 110.
She explained that I had already had an introductory rate of $ 59 and that I couldn’t get that rate again. I told her that I had just signed up to their monthly plan for the lower rate and she told me that that rate wasn’t available to me until next month, mid July. I checked their website, looked at all the signs at their location and there is NOTHING that states that the rate would take over a month to activate.
I told her that if there was not notification somewhere listed on their website or brochures or at their location, that it should have at least been disclosed to me verbally at that time. I called to ask them about the plan and it was not mentioned. It was not mentioned to me when I arrived and told them that I would be signing up that night to the plan. It was not told to me when I signed the document. It was only disclosed to me after I had signed the paperwork.
I also feel very uncomfortable that, prior to signing up for this club, they had my credit card on file – something I never authorized for them to do. I had not previously signed up to their club and never gave them permission to keep my card number on file.
I will be contacting the manager of Elements Massage in the morning about this. It is poor communication on their part – if a rate is not offered until a month and a half later, then it needs to be fully disclosed on their website, in their contracts and made clear to their customers. Because it is not, it makes them appear shady. They were technically dishonest by not disclosing full information and that is not something that I will tolerate and it will be addressed.
In the meantime, I will be going to Massage Envy, because the location I’ve been to has proven themselves reputable time and time again. Elements cannot be trusted.

After my original review, I was contacted by the owner/​manager and invited back to try their services again. I have been travelling out of town quite a bit, so my wife went in my place. She is also athletic and enjoys a regular massage, so I felt she would give the same review I would.
Her visit was exceptional. The masseuse who helped her was knowledgeable and polite, and very conscious of her comfort at all times. Like me, she noticed that Element’s focus is on the medical/​therapeutic benefits of massage, which gives it a different flavor from many other local boutiques.
We definitely recommend Element’s now, after this experience. We also always appreciate a business that reaches out to its customers who have had a bad experience. We’ll be visiting again.

I have been coming here for over two years now and am part of the membership club. I’ve always felt comfortable inside, and the massage therapists I’ve had have done a great job. I usually go to Victoria, but Lynn has been great too. I have chronic neck and upper back problems from stress, and it is much more manageable now that I’ve been coming regularly once per month, which is why I love the membership program.

Nothing fancy.
Average price for strip mall massage
Lynn was AMAZING however. She did such a great job at getting my knots out. She was polite and did not try to up sell me on anything. Was very knowledgeable.
The front desk briefly mentioned their membership, but didn’t push anything on me. Very polite.
It is a little silly to have a $ 20 increase after the first service, unless you enroll. You have a highly rated spa across the street only charging $ 55 flat rates. Just my 2 cents.

I have had a membership here for a while. The place is pretty nice inside and I haven’t really had a problem. However, the messages are definitely a little on the high side compared to some of the other places around the area.
Nothing bad about this place really when it comes to service.

This place is amazing! The entire staff is attentive and helpful and the atmosphere is very relaxing. I have had issues with my neck and back resulting from various sports injuries for years and elements is the first massage clinic that has helped to ease the pain. For people who have moderate to severe day to day pain, this place is well worth the money. The masseuse Renee is experienced, professional, and incredibly friendly. She also possesses multiple degrees and certifications in massage therapy. She found every painful spot on me and worked on it without my saying a word to guide her to it!

Today I had my first massage ever and it was amazing! My sister had purchased a package deal with Elements and had three massages to give away to friends and I was one of the lucky recipients. While it is true as some of the others have written on here that Elements does not have over the top amenities, I felt very comfortable here from the moment I walked in. They had lemon water sitting on the coffee table in the waiting room along with cookies. They also had a book with the bio’s of all of the massage therapists which I thought was a very nice personalized touch.
I filled out some paperwork and within a few minutes my massage therapist, Teresa came to get me. She asked me a little bit about the different areas that were bothering me and made me feel comfortable and cared for. I was a little tense when she started my massage but I was able to relax after a few moments. She focused a lot of her time on my hips and feet which are my problem areas and she applied just the right amount of pressure. She also did an awesome job releasing the tension in my neck and shoulders. The room was very comfortable and if anything it was a little chilly which I didn’t mind because I get hot easily and the coolness of the room felt good.
After my massage Teresa met me in the hallway and gave me some information on Epsom salts and aromatherapy which was really great. She also brought me a cold bottle of water. She did mention the massage package deal but only in passing and I did not at all feel pressured. I stopped at the desk to leave a tip and they did ask me if I wanted to re-​book and I chose not to at this time but I still did not feel any pressure from the receptionist. Overall in comparison to other package deal type of places I did not feel the least bit of pressure from Elements. Just for this fact I will definitely be back. I think that this is how it should be. Keep the low pressure feeling in place and you will get many more re-​books.
I will be back to see Teresa. I think I just found one of my new favorite escapes.

An update:
My understanding is that LaVince is no longer working here.
Either way, I had transitioned into seeing Anthony for some more trigger point massage therapy due to my plantar fas. issue and he is awesome! Anthony’s massages are very therapeutic and effective. In addition, he is extremely professional and always takes a few moments to really understand exactly what you need. He gets an A++ in my book!

I had a desire to find a replacement for Massage Envy, but I still haven’t found what I’m looking for. Massages are the sweetest thing, and I need a place close by with extended hours to match my schedule. Unfortunately, Elements is not the one.
It was a beautiful day for a massage seeing how I was hunched over the computer at work for two weeks straight since New Year’s Day. My therapist, Theresa, gave me a nice massage. Not painful enough that I was asking for mercy, but not wonderful enough to have me shouting «gloria!» I hated the too-​warm therapy room and its loud ticking clock. I didn’t stay for long; in fact, I made my exit immediately after getting a lame sales pitch about a monthly wellness plan.
While I will walk on by Elements, they have a great location near Sprouts, and I’m sure they will continue to stay in business, with or without you.

I must say I did get a good massage, but I have no intention on going back.
1. Everyone there tried to sell, upsell and or sign me up for their members only nonsense. Stop it, this irritates me as a spa goer.
2. There are ZERO amenities, the lobby is tiny, the rooms sterile little cubicles.
3. The prices are expensive, for the money I can easily go to a nice day spa with things like a sauna and water to drink.
Elements seems to think it’s somehow something more than a strip mall massage club. It’s not. I don’t know how they stay in business. It’s simply over-​priced.

I stopped by on my way home from work to make an appointment and they informed me that their prices are going up! why? in this economy? Based on the upcoming price increase on Sept 1 2009, not the service, I am bringing my rating down by 1 star. The location and therapist I have experienced were very good however I loathe the price increase, especially since the prices are now similar to spa prices. grrh! I will not return.