Firehouse Subs

The absolute worst, flavorless cheesesteak I have ever had. The pregnant wife wanted a cheesesteak. The reviews looked good. I will never! Never !!! Return even if it is free.

Well, I’m being kind in giving 3 stars and my theory is that 3 of the 4 of us were satisfied. I on the otherhand still have no dinner. Mind you it was a fluke that we even went there for dinner since I tend to stay away from quick stops.
We end up becoming curious if they’re even open by the lack of patrons there. I ended up checking and saw they were open until 10 pm. The place was empty. Two employees and the four of us. I was the last to order and was trying to find a vegetarian option. I was looking on the trifold menu and decided that the Mediterranean was just up my alley (hummus, feta, marinated artichoke hearts, olive mix, cucumbers, lettuce, spinach, tomatoes, onion, salt & pepper, and balsamic vinaigrette a garlic asiago cheese bread)…
We take our to-​go order home and we try figuring out which belongs to who… I open up the one sub, not mine. Second, not mine. Third, not mine. Fourth, not mine…
Well, I’m staring at 2 pieces of bread with an entire butchered chicken and a couple of sliced tomatoes and some dingy romaine… there is no way this is mine…
I called to ask. Yup, they don’t make the Mediterranean any longer and I guess they figured the next best thing for someone who ordered the only veggie option? Chicken, romaine and tomatoes. Booo. Not cool firehouse, you could have mentioned this during the 10 minutes we waited for our order. Wow first time eating here and I am not impressed. I certainly won’t make the choice to return.

We went to this location and got $ 20 worth of food and drinks. We ordered all the fixings. We were asked 2x and advised both times we wanted all the fixings. We get home 15 min away and the sandwiches have nothing on them. We called and spoke the manager Lisa. She told us to come back in to have the sandwiches remade. We aren’t driving back 15 min one way then back home again another 15 min for fixings on a sandwich that should of been done right the first time. We requested a credit. She put us on hold and after several minutes she told us she talked to the owner and they said to come back in. Once again we aren’t driving 30 min to get what should of been right the first time! Very disappointed as a big fan of firehouse subs.

First time eating at a Firehouse Subs, now I regret waiting so long. Wow, probably the best sub I ever had. I had the italian sub and the bread is toasted just perfect and the sandwich is so flavorful. These guys make a good sub. My son is really particular about what he eats and he got just a ham and mayo but he tried a bite of mine and next thing I know, he ate half of it. Staff were friendly, overall thumbs up for me and my son. We will be returning soon.

I absolutely love this place! The atmosphere is friendly, as they always greet you with a hello when you walk in. I’ve never encountered a grumpy employee here.
The firehouse hero and the italian sub are two of my favorites. However, my husband and I agree that we have never tried a sub we don’t like from here. They are all so warm and flavorful.
I appreciate that they have a healthy menu for carb conscious people like us. I also get excited every time i find a place with a touch screen drink dispenser like this place does! Fits my palate every time with its many options.

The manager treated me as if I was dumb. The customer service is horrible… But the sandwiches are good.

First time to this Firehouse Subs. It was super busy but the staff was so friendly and our orders came out very quickly. This restaurant has a very open area with really neat fire equipment around. Just moved in the area I’m so happy that this firehouse is by my house

My wife likes to go back to this sub shop over and over again. The staff is very pleasant and helpful they customize sub sandwiches to have one of the cool drink dispensers. The owner of the restaurant is usually around invisible comes out and talks to customers in the restaurant and ask for feedback. The food is good!

The worst firehouse i have ever been to, the employee’s do not have any enthusiasm like normal firehouse when you come in the door the management act’s like you owe them something, food was cool and took forever to get then it was cooled

The food is good. The location is clean and with lots of space to sit. The staff is friendly. The sandwiches are a good size for what you pay for.

First visit. We ordered a medium and split it. Good sized sandwich. It was a «hero». Pretty standard fare. It was fine. Nothing special, but fine.
Service was slow. We stood there, they saw us, but it took a while before anyone asked if we had been helped. Weird. There was no line.
I may try this place again. I’ll order meatballs next time. If that is «fine» then I’ll just have to conclude they are «average». Not great, not bad. «OK».
One interesting thing is that they have a sauce bar with at least a dozen different sauces with various «hot» ratings. Kinda a neat feature I haven’t seen before.

I’ve got to say. I am incredibly incredibly disappointed in the customer service and overall service of this restaurant. I have been a patron of Firehouse Subs for years and on many occasions gotten corporate platters and even for family reunions placed very very large orders to the restaurant. I will continue to eat at Firehouse. Never again will I go to this particular location. it is this location at Santan Valley Parkway in Gilbert that is the issue. Without going into details suffice it to say the owner gave me terrible terrible customer service.
If I were you — take your money elsewhere. There’s there are two other locations for firehouse down the road.
Gilbert Road in Chandler
Stapley and baseline in Mesa.
Go to either of those instead

3 employees — 1 customer ahead of me with 1 sandwich order. Took over 10 minutes to get my 1 sandwich. Most of the time, the employees were standing around… Pretty lackluster.

COOL firehouse theme, great food, good service. Like subway — only way better (and probably more fattening). That’s really all you need to know. TRY It.

Yes. Food is good and parking is tricky. But the employees are what makes this place. Super friendly and accommodating. Hayden was so helpful when I went with my mom and three kids, and we accidentally created a mini disaster area.

Loved it. Here from out of town, never been here before and searched for one online where I live after my first bite. I got the Italian and loved it. It’s a strange thing but their pickles are awesome also. I will be back for sure.

I’m officially hooked. The meatball and Italian subs are great. The bread is soft and I could eat it dipped in marinara sans meatballs, yum! I’m going to try half the subs on the menu, since they all look so good.
The firehouse theme is fun and incorporates local pics and firehouse gear. They have plastic fireman hats for the little ones and the upgraded Coke machines with the fun flavors (e.g. Cherry Vanilla) that I love.
I do wish they had a better variety of spicy peppers (like Jimmy Johns), but they have tons of hot sauces to choose from. Speaking of which, these are some awesome hot sauces and go from mild to kickin’.

Amazing experience here! The food was tasty but the service was outstanding. I came here with two small kids and they really made sure we all had a positive experience. They helped me carry the high chair, brought the order to our table, grabbed us some bags of chips after we had forgotten to get them, and helped me clean up. You can’t beat service that makes you feel welcome and that your business is appreciated. Kudos to the staff at this Firehouse Subs!

Service was prompt and friendly. Environment was nice, clean and offered outdoor dining which I enjoy. Huge drink selection included various water options and tea– very appreciated since I don’t drink soda or coffee. Sandwiches and salads are available, thumbs up for that. Smokehouse sandwich was good but I personally would either make it a salad or add lots of veggies to it. The turkey said «smoked» which isn’t my preference so I didn’t try it. I would need to experiment to find what fits my eating preference, which would pop the stars higher.

This subs are AWESOME!!! Seriously, have not had a bad sub yet. The meatball is not the best, try others. I really enjoy their take on hot sauce. My stomach can not handle super hot sauce, so theirs is just right.
The staff is always polite and friendly.
Will be back for sure!