Smashburger

By far the rudest burger joint I’ve ever been to. I’ve had better service at burger King drive thru. Host K, this was our First and Last time at this establishment. I felt like I was an inconvenience and was being rushed while trying to order. Keep in my this was my family’s 1^st time. Please don’t tap you nails or sigh deeply when people are right in front of you. It’s rude!

My husband and I usually love smash burger but this is the second time we’ve been to this location that the service was so bad I will never go back. The first time the service was just bad but they had just opened and I could tell they didn’t know what they were doing. I figured I’d give it another try after they’d been open awhile. This time there I created my own burger, got it to go, got home and found a bun and a patty. That’s it. Nothing else that I ordered was on my burger. Who eats just a bun and a patty? The receipt had all of my items listed, but none were on my burger. It’s not like they rushed to make it either, we waited for a good 20minutes. And during that wait we watched as our fries were dished out first and just sat there so they were cold and gross by the time we got home. I’m pretty annoyed that I spent 15 $ on a meal I didn’t even eat.

The go to, pour moi:
Kilt Lifter (In a frosty mug)
Bacon Cheese Burger (smashed of course)
Chocolate Malt, (in honor of the Ol man)
Not a bad burger, always popular.
Friday nights can be crowed.
FYI try to avoid week days. It appears the staff is not on their A Game. 15 to 30 for the food to arrive. Maybe I am just being picky.
Cheers mates
Hayson

You know, I used to be a Five Guys fan… seems franchisees are cutting corners to save a dime and it’s more bun than burger, plus, french fry quality is all over the map. The SmashBurger ‘Classic’ is my current vice… the AZ burger… sounds good on paper but doesn’t work for me. Try it for yourself. The fries here are shoestring style so expect to pay too much and have cold fry’s in no time… save your bucks there. I’ll continue to search for ‘my’ burger place but SB will do for now…

Worst burger ever. Correction worst ground pepper w a side of burger ever. The meat was covered in ground pepper to the point it was inedible. I dig a greasy burger but the pepper overkilled any joy. The fries were cold and old. Do NOT order a shake (save the money go to Wendy’s across the street for a frosty) was more crushed ice then ice cream super gross and had a metallic after taste.

I hate to do it smashburger but I’m only giving a 3 because my food was to go and typically to go for me just isn’t that great! If I was dining in my sandwich would be about a 1.5– grilled chicken sandwich with a huge piece of dangling fatty piece — totally looks like there was no pride from who put my sandwich together :-(totally awful and will be hesitant to return back for a while if ever!

Our favorite burger spot these days. We love all the topping options. Good tasting burgers. Fun sides but their shakes are AMAZING!!!

Don’t order to-​go from this restaurant. Unless you want to receive half the portion and trash for food. We ordered two salads, sweet potato fries and onion shoe strings to go. First off the salads mayyybeee had a half cup of greens. Apparently it’s appropriate to put hot chicken and hot eggs on top of a cold salad!!! By the time the salad got home (I live 3 minutes away) the lettuce was wilted hot and resembled cooked spinach. But I was hungry so I started to eat it. Then I pulled out the onion shoe strings and my face turned red with anger. The cup that they were in was LITERALLY half full and the shoe strings were sitting in a puddle of grease!!! I must repeat… a puddle of grease!!! See the below picture. I wish I would have taken a picture of the salad before I started eating it. Moral of the story?!? I paid $ 23 to still be hungry and have a stomach ache. Awesome.

Stopped in here for lunch on a weekday on my lunch break. I was impressed with the selection and options. I had the chicken sandwich with bbq sauce and grilled onions. I sat out on their little patio, and the server brought it out pretty quickly. It was very good. In the future I’d like to try the onion rings, regular fries sweet potato fries and a burger.
It was good, and I like all the options and variety.

Great burgers! Love that they have gluten free burger buns! I love the rosemary Smash fries! This is one of our family favorites. The kids love the milkshakes too.

The food is comparable to most real gourmet burger shops, not restaurants that call themselves gourmet burger shops. Their burgers are delicious, try one with an egg on top! I recommend eating at the shop, as the fries don’t fair well on the trip home. I was pretty bummed out the first time when we got home and they were a hot mess. Rest assured, they are delicious when consumed at the venue. I also liked the basic chocolate shake, I didn’t try any of their fancier offerings, but I may have to.

Fantastic burger and fries. Nutter butter shake is a must!
Don’t listen to the whinny people who are incapable of being adults.

Stopped in here for the first time 6 – 25 about 7:15 in the evening.
Ordered a kids burger, fries & a drink
AZ Big Smash, fries (no drink)
Avocado Club Smash Burger, fries & drink
BBQ Bacon Cheddar Big Smash Burger
Truffle Mushroom Swiss Smash, fries & drink
Total was over $ 40– keep in mind one person didn’t order a drink or fries, so with that being said, it would have been more!
The meals were just average, burgers were all very greasy. Rosemary fries were tasty; but greasy as well.
We asked for a side of BBQ sauce (didn’t care for it) & a Chipotle which didn’t have much flavor.
Service was okay and food came out fairly fast/​burgers were cooked well.
Kinda disappointed-​I expected a better tasting burger. I can say we’ve experienced it but not a memorable one. We won’t be back.

Love this place! I branched out and tried a grilled chicken specialty sandwich and I wasn’t disappointed. The thin «smashed» chicken breast was well prepared and all the toppings were fresh. I do feel a little bitter that we have to pay more to eat chicken over beef and the burgers are bigger than the chicken but it’s that way everywhere you go.
The Smash fries or regular are delicious shoestring style and as for the shakes… sinfully good and you get a very generous portion.
Great service every time I go.

I’m absolutely appalled at the lack of decency at this place. The burger was horrendously small and their serving of fries was smaller than a value menu fry. They hardly put any avocado on my burger, and they even forgot to for us our shake until half way through the meal! Never eat at this overpriced restaurant, and don’t opt in to any of their so called «special offers» because they don’t deliver on what is promised.

I always considered myself a promoter of this wonderful establishment. Until that fateful day last week…
It all started with me making the always difficult decision «what do I want for lunch?» I discussed it with my work friends who would be joining me in 30 minutes when their lunch break was scheduled. I zipped on over to get my smash on, I ordered the crispy chicken sandwich on white, buffalo rub fries, (with extra ranch of course!) and the Oreo shake. I sat down and waited for my food, after about 20 minutes and being patient (I noticed they had a huge on line order) I inquired about my food and when I would be receiving it because I had to go back to work. The response I got was «ok».
My friends arrived after I had waited 45 minutes! Still no food! I asked them to bring me my food back to work. They did, but I was given the grilled chicken sandwich on wheat… And I only got 1 thing of ranch!
So basically I waited way too long for my food and left the building with out even receiving my food! Then had to eat the WRONG food cold after my friends were able to bring it to me. It’s fine that they were busy, I just wish they would have communicated that to me so that I could have chosen to go somewhere else on that day and returned to smash burger on another occasion. Now, I don’t want to go there at all, if they ask why I might just say «ok»

Smash burger is good. This one, however, is extremely poorly run and if it’s a corporate store the office should not be fooled by the revenue this location is generating because when the «new» ness of this place wears off the revenue will dip because all people will remember is the experience and at this location that’s a problem. It’s a busy Sunday and the line is 10 minutes long just to order, literally out the door. The food comes out fine but don’t asked for any silverware, for the kids, because you will wait yet again. The beverage station is destroyed with empty containers where supplies should be and the trash cans are literally overflowing. Did I mention I witness an associate give a customer a rag to bus their own table???
The management team here should be ashamed of how this place is run. McDonald’s is a better experience…

Had the Spinach, Cucumber, and Goat Cheese burger and Sweet Potato Fries and … wow! One of the best burgers I’ve had had in a long time. Food was hot and toppings were fresh and crisp.
Topped off with a great strawberry shake — they even left the mixing cup for what didn’t fit in the glass. Nice touch.
Comatose now but definitely worth it. Will definitely be back.

Can’t eat bread right now but missed smash burger so decided to try it protein style or between lettuce instead of buns. Wasn’t bad but wasn’t as good as in and out protein style. My wife ordered the avocado bacon and they forgot to put the ranch on it as it comes and it took forever to get a side of ranch after request. Normally this place is spot on, tonight wasn’t perfect. I’ll still be back.

Love the food. My son devoured his burger so fast I’m not sure he even tasted it, lol. Next time, I will get the dressing on the side. Way too much was poured on my salad leaving the bottom looking like a bowl of soup but that was my fault. I forgot to ask for the dressing on the side. Will definitely come again.
Don’t let the name fool you. They have salads, shakes/​malts, chicken sandwiches, grilled cheese, hot dogs, chicken nuggets. Black bean burgers. Definitely well rounded.