IHOP

Worst meal and service ever. Ordered the philly cheese steak with onion rings. The rings were over cooked and she forgot the pickle and ranch dressing and ketchup. They were not busy at all. Never coming back to this one.

We came here last week, on a weekday after lunch and breakfast… about 1:30. The food we FINALLY got served was atrocious. The crepes were crunchy/​tough, and my omelette was cold and tasteless. It seemed like maybe a cook had called out or they were short staffed in the kitchen because the manager looked like he was «filling in» back there. We gave it a pass and didn’t complain because stuff happens… you can’t control everything, and it was just one day.
Fast forward to today. 11:00 on a Wednesday. We order a salad and an omelette. 45 minutes later, the food comes out… our poor waitress has probably gotten no tips because this IHOP location absolutely sucks.
We’ll drive somewhere else than give this one another try…

I showed up this morning. I was really craving a milkshake and French fries. I ordered my shake and fries. I never got my fries because she never wrote it on her pad. She comes back 10 minutes later and tells me the milkshake machine is broken. I responded and just asked for a Sunday. They come back and ask me if I would like hot fudge and I say yes. Then, 10 minutes later they come back over and tell me that they are out of hot fudge. The service was very poor. I will give you one more chance IHOP. One more chance.

Generally a decent location. Today there was hair in both mine & my friend’s food :(it was the servers first day so we didn’t wanna tell her :/
Service was good.

Who doesn’t love pancakes and waffles! Low prices and delicious breakfast. I have yet to try other meals here… looking forward to it

very dissapointed. silverware dirty, long wait for food server got the order wrong then sat there and argued with me about it left and will never go back to any ihop again… went down the road to dennys MUCH better!

Ok… have been to this location a few time, but after today no more. Place was not that busy it took 35 to 40 to get food, ran out of coffee and only saw the waitress twice. Took food to go cause it came out as we where leaving to pay for drinks. Staff didn’t seem to care or management. It will be a long time tell we try IHOP again.

One of my favorite IHOPs to go to late at night. Everything is super fresh and always tastes amazing and the staff are really friendly!

Excellent service by our server, Christia. She was very efficient and super nice. Great breakfast.

My husband and I have gone to this location several times and we went today and it was HORRIBLE.
We ordered the splashberry drink and it was disgusting. Tasted like nothing. The guy who made it even admitted to not knowing how to make it. We told them twice how bad it was and got no apology and either ignored the comment or just nodded.
When we tried to checkout, there was a group of teenagers who had no money and had only $ 2 on their card. All the employees were brand new and there was NO MANAGER. They couldn’t clear the system and called all the managers with no answer. So we got stuck waiting in the lobby with our tired toddler for 25 minutes as they tried to figure out what to do with the register.
When they did finally get it figured out and rang us up, a simple apology, no refund for the nasty drink, and now I have no desire to return.
My family and I will not be returning to this location again.

OK… I’m a slut. Offer me free or nearly free, and here I am. Anniversary short stack at IHOP. My expectations are low, but it’s just pancakes for 57 cents.
So out come three reasonably large pancakes with a small scoop of butter on them. And «maple» syrup (that isn’t really maple). I have this thing about fake stuff, so I mostly didn’t use the syrup. Just a few drops to get a little flavor. I ate one of the three pancakes, and it was fine. Hot, «fluffy», reasonable flavor. I packed the other two home where I have REAL maple syrup.
So the pancakes here are fine. Especially if you bring your own syrup (note to self: bring my own syrup next time!). For 57 cents it’s great (obviously). Regular price was something like $ 3.75, I think. Not outrageous, but maybe a little high for three simple pancakes (no fancy toppings or anything).
The server («Lexie») was very good. Always smiling and cheerful, and sufficiently attentive. (Why was she always smiling? Did she know something I didn’t?!) No complaints.

Sometimes you just need some pancakes. IHOP delivers pretty good food and pretty good prices. I always leave feeling satisfied and the kids love it here.

Been in Gilbert for 12 years and have come here many times. Good service until this past year when things have gotten sketchy and tonight was the final straw. I’m not sure if management has changed or what but we walked in and stood at the front counter for five minutes and no one came to seat us. I walked out the door and in again thinking maybe there’s a bell or something that didn’t trigger. We waited another five minutes that felt like another ten minutes. (Yes it was a real five minutes measured by the stopwatch on my phone) So total time waiting to be greeted or seated was 10 minutes! So we walk in to seat ourselves and there’s a server (Sheyanne) leaning up against a wall chatting away with another server. She says «I didn’t hear you come in» and looks at us like we’re intruding. How dare we seat ourselves after being ignored for ten minutes. We were supposed to get frustrated and just leave so she wouldn’t have to work. Basically she was too busy blabbing away and neglecting her job. We order and eat. She then plops the check on our table and says «Really appreciate if you pay this right away because we have to close our register.» So I set out my credit card. For ten minutes she doesn’t pick up the check. I said to her «I thought you wanted me to pay this right away.» She says «Yes you have to go up front and pay.» What?! We weren’t ready to leave yet. If she wanted it paid she could have picked up the check. I know you usually pay up front when you leave but I’ve also had servers there pick up the check for me from my table many times. If she was in a hurry to have it paid why wouldn’t she offer to take it for me? Anyway, the check gets paid and then she tells us she’s leaving and another server on the opposite side of the restaurant is available if we need anything else. Bingo! OMGosh, what she wanted was her tip before she left! For the next 30 mins we are never checked on and made to feel like we are imposing. So much so we think maybe they’re closing until about a dozen new people walk in to the restaurant. Who, by the way, were all made to gather at the front waiting to be seated just like we waited. Arrggh! Fail!
Please, avoid Sheyanne and this place, drive two miles east on Warner Rd and go to Denny’s. Really, multiple bad experiences at this IHOP in the last nine months.

Not a good visit for us. First inkling this place was lacking, bathroom smelled like a port-​a-​potty. Then expecting warm syrup (like visits to other IHOP’s) with our pancakes, was told we had to «request this beforehand». Finally, my biscuits and gravy were served cold! Not even the bottom of the plate was warm! The hostess took it to have it re-​done when I asked to have it warmed up. Guess I was supposed to «request beforehand» to have my food served hot?

Our waitress was ok. It took what seemed forever for our food to come out. We ordered the roastbeef philly, and the meat was tough, dry, and tasted like pepper, NOT good. It would have been a LOT better with a side of au jus. We then ordered a sunday (due to the picture in the menu) and when it came out, it was NOTHING like that shown on the menu! What came out was one scoop of ice cream in a little tiny pudding cup. Needless to say we were NOT going to pay over $ 4.50 for this!!(I believe the price was $ 4.99?!) We spoke to the manager who in turn advised us they did NOT have the same sunday dish shown on the menu. To charge over $ 4.50 for this small pudding cup of ice cream is crazy! All of us at the table felt the same way. The manager went on to say they would charge us $ 1.99, but when our tab came, we were charged $ 2.49.We were there almost 2hrs just to eat lunch. Its no wonder this IHOP is never busy. The management is horrible as is the food. We WONT be going back!

I come to this specific location because of the server named William. He is the best. He provides great service and has a fantastic vibe, he seems very genuine! He is very kind. He is fast and asks about the quality of the food, He has made sure to make everyone comfortable.
The reason for only four stars is because my party was served by another server named Clinton. He had a terrible vibe. He didn’t talk with us at all, let alone smile. I asked for lemons to go with my water, he proceeded to add it to my tab under «Avocados».
The countless times I’ve been here I’ve had nothing short of a good time. I was not expecting to be charged for my request seeing as I’ve never been charged for it, they were extra lemons not just for myself, but for everyone at the table. He should brighten up a lot. I’d give him 0 stars if I could but I feel as though this rate is for the establishment rather than the person. From now on I will not eat here if he is the only server on duty, I will go somewhere else, or request a different server.

Very disappointing location. My guess is that it is under poor management by their slow service, lack of food quality and overall disorganization.

This place is small and the service was so so the last couple of times. Expensive if your not an egg person.

— — — — — — — CHICKEN & AWFULS — — — — — — — — — — — — — — — — — — —
Please, Please, Please for the Love of all things food related, SAVE your money and AVOID this IHOP.
Our experience was as follows:
This was our 1^st time going to this IHOP. It was 8:45 pm on June 5, 2013 we had 3 members in our dinner party.
The restaurant was empty except for the staff, it was clean and our waitress was very kind and friendly.
We sat down and our waitress was prompt and courteous, she gets 5 stars ;)
She took our order correctly.
Two out of the three meals that were ordered were served as expected and went off without a hitch the third meal was 100% fail. All kitchen side issues.
What was ordered:
Chicken and Waffles + a House salad
What went wrong:
1.The House Salad on the menu Pictures fresh bowl of garden greens with shredded carrot, Croutons and 2ish or so red onion slices. What came to the table however was like iceberg lettuce «salad in a bag» style with croutons and nothing else.
(Still Ok, at this point, still acceptable for this level of eatery despite
the Misleading menu Images)
2. Just so you know the IHOP menu describing chicken and waffles reads:
«We pair up four all-​white-​meat golden chicken strips — breaded and crispy-​fried, with four waffle quarters (topped with whipped butter!) for a one-​of-​a-​kind meal. Dip your strips in honey mustard sauce, or your choice of dipping sauce.»
The waitress brought the «Chicken» part of the chicken and waffles, looking extremely underwhelming and pale, ALONE on a plate. Just «Bam» a plate of very pale chicken strips and no waffles whatsoever, or even garnish. Just Ugly Pale chicken all lonely and sad.
She then explained that the kitchen failed to cook the waffles, and that the waffles were NOT ready because they didn’t even have the waffle cooker on at that point.
About 10 minutes later, still no waffle, just a nearly 9 $ plate of pale sadness.
I decided to walk my pale plate of «Just chicken» over to the manager. He was very busy (No he wasn’t) chatting with a female staff member near the soda machines, I said «Look at my chicken and chicken, I ordered chicken and waffles and this is just chicken, Im waiting and waiting and its still just chicken, how are you going to charge me almost 9 $ for this? He Was polite and said he would remove the item from my bill, I looked at the female he was talking too and said «can you feel me here?» and she said «yes».
As I was returning to my table the «waffle» Arrived!
However The Belgian waffle was a nasty mess (assuming it had something to do with the non-​prepared waffle iron) it too, was extremely pale, soggy and 100% under cooked, when you picked it up with your finger, there was nothing crispy about it, it was just floppy and flacid. An eggo waffle out of the freezer looks more appetizing, Words dont describe the fail of this «chicken and awful’s» dinner.
The waitress was embarrassed, I told her She was fantastic and gave her a good tip, poor thing.
My True and honest impression of the problem was that the manager, albeit nice, seemed like a dopey doodah who was more interested in his young female staff than what sort of food was coming out of the window.
EXTREMELY UNDERWHELMED, WONT BE GOING BACK

It’s IHOP, do you really want to read my review on the largest chain ever? come here for breakfast, it’s satisfying. And if you’re coming here for lunch or breakfast… you must be lost or scared of the local restaurants.