Sonic Drive-In

If I could giver zero stars I would. Our visit was a complete disaster!!!
Went thru the drive thru for what I thought was a simple order.
Order 3 drinks, a kids corn dog meal with tater tots and mozzarella sticks.
Was nicely greeted by a young man at the window who repeated our order correctly. Paid and thought we were on our way.
NOT! No straws, so I park the car, walk to the restaurant to retrieve, get back to the car and my daughter shows me that the mozzarella sticks are old and not even hot, the cheese is rock hard. Proceeded to go back thru the drive thru to order an additional item for my girl and she takes out her corn dog and its cold and ROCK hard, like it had been sitting there for a week. GROSS!
Get to the window with the nice young man and explain and show him what our order looked like and the girl at the cash register rudely slammed the window as he turned his back to talk to someone.
I was embarrassed to bring all these errors to their attention, however this is unacceptable! I request to speak with a manager, who comes to the window, he apologizes and says he’ll get my new food. I pulled up as the drive thru was crazy busy and trying to be polite. Manager comes to car and again apologizes and asked what happened? I wish I would have taken photos of the items we received, it was a joke and disgusting!
Will drive way out of my way to go to another Sonic, this place STINKS!!!

Completely underwhelmed! This place is so hit or miss, but lately it has been a huge miss! The food is completely overcooked and tastes like it has sat out all day.

I only went here because my kids wanted it. I read the reviews about wrong orders… They did not disappoint: wrong order. They even screwed up the soda! I recommend Mugsy’s a block away.

Really stinks when you have a simple drink order and they mess it up. They brought out four drinks when I ordered three (one small sprite, large diet dr peppers and a chocolate milkshake). I told the girl I didn’t need the extra diet dr pepper so she takes all my drinks back in to get the extra drink taken off. She comes back 15 minutes later with extra drink taken off and the milk shake has melted by this time. We come here for drinks after school and never have good service. I wish they had better customer service!

Food was great and the service was great. I got the hot wing combo and there was a ton of buffalo sauce on my wings which I like I had to order wings and get dry wings. Jose the manager came out and checked on me to make sure everything was good. i’ll be back

They take forever to get the food out, thats if they get it right… It’s ran by a bunch of high school kids that don’t know what they are doing. I would give this place zero stars if I could. Drive thru is a joke

After having ordered at the busy drive through, it seemed our order was overcharged. We could not get their attention so we pulled forward and while waiting for the cars in front of us, phone called this Sonic.
The call was answered right away and the gentleman, Michael Joyce, crew leader, came out to our car and made it right before we even needed to pull forward.
Kudos to Michael for his great customer service and not charging us for Sonic Splashes rather than the carbonated waters, with no flavoring, in which we ordered. It’s really no big deal to begin with and he did not nit pick or argue the point but instead was happy to express that which IS important — a sense of good quality and service.
The few Sonics that overcharge, for selling something that was not asked for nor included simply because they can charge for absent flavoring by pushing a different button on the register, lose more business and respect than the meager dollars and cents they may gain for corporate’s sake.
Five stars earned because this good employee can think for himself on behalf of the company he works hard for.

So disappointed in the food at Sonic. I took my daughter to get a corn dog this afternoon. When she opened the bag it was burnt to a crisp and all ripped open. When I took it back the manager didn’t even apologize.

For real… How hard is it to get simple orders correct. I’m not the only one in my family having this issue. I refuse to go to sonic anymore I can not handle the disappointment of an incorrect order.

Its a real shame. this place used to be thriving with good service and good food. Now it takes a very long time to go thru drive thru even with a few in line. In addition, they consistently mess our order up. BEWARE OF BEING OVER CHARGED! It’s happened to us on many occasions.

My son received a hard, rubbery hot dog in his Wacky Pack. It was not edible. We will not return to this establishment

I know it’s fast food and of course it does the job if your hungry but fast is not what they do. You will sit in drive thru for 20 minutes to get your order. Don’t go if you are in a hurry

I give up! Every time I go here they mess up my order. I’m in the drive thru forever. And to top it all off they don’t know what chocolate ice cream is. 2^nd time now they give me vanilla and made me pay extra for it. They even say «here is your chocolate blast» when clearly it’s vanilla.
I don’t care if every ice cream place is closed and their the only ones open. They won’t be getting my business.

Terrible every single time I go, ordered a green tea with mango flavor and I’m pretty sure it’s just water with a little bit of mango. DO NOT GO HERE

Chicken nuggets are way overfried and potato fries are cold, hard, and way too dried out. Please recheck the timing for the food. Also, soda is out of gas. The sundea that I tried was too sweet that made me gag. I dont understand why this place serve such under qualified products. Should the managers or anyone bring more attention to this location?

This place is horrible they mess up your order every time. If you were to order a tea you would get a coke! Really it’s that bad! I love sonic overpriced but I do like there food and drinks but this location is the worst ever!!! I stopped going for sometime hoping they would fix the staff came back first order and they messed that up to and overcharged me! Horrible!!!

Every time I go, I’m thinking it’s going to be in and out in a relatively short time. Always mistaken, slowest lines you can imagine.

Don’t go here on a Sunday night. Dry gross burger, and old jalapeño poppers.
I will continue to only come here for drinks. Ugh, more than once the food here has been less than stellar.

I know all fast food workers don’t use gloves, but this confuses me. I was sitting in the drive thru (my daughter wanted a shake I hate this location) and I’m watching a young man peel a banana with his hands the break it into pieces with his hands, put it into a cup, the wipe his hands off onto his black apron. Kinda gross. Is his apron clean?

Alrighty Sonic… I have given you a few chances, because all of the other Sonics I go to I am pretty happy with. When its lunch time and I want something quick and easy you are usually one of my choices! This Sonic happens to be not too far from my work and home, but I will no longer be visiting… I will drive out of my way to spend my money somewhere else. Not only have I gone here 3 times and been un happy with the food, the service… is beyond ridiculous. Most Sonics are employed with younger high school kids… lets get them to get their acts together specifically at this location. Each of my visits has ended with awful customer service, or just plain bad food. This last visit was the last straw for me! Throwing food out through the drive though window is unprofessional and rude, being rude and a smart patooty (yes I just said patooty) is also not appreciated and frankly absurd since your job at the drive through is customer service!!! These kids should be happy to have a job at all in this economy. After experiencing that I get to work to eat my food and… YUCK is all I can say! The foot long chili cheese coney I received was inedible, I attached a wonderful picture of me picking through the hot dog as for the whole thing looked like this… decide for yourself if you would eat it.
Needless to say I am pretty hangry and cant wait to get off work and enjoy fast food from any where else but Sonic.