Baskin Robbins

Awful service. Definitely won’t be coming back. I needed a last minute cake and tried calling this Baskin Robbins because it is closer to my house. They said I needed to order two days in advance so they couldn’t do it. I called the camino arroyo location and they said they would make it no problem. They saved the day needless to say I will be driving the extra 10 minutes to this location just because of the service!!! Thank you Camino Arroyo BR

This is the first time ive been to a BR location where there was ice cream all the way down at the bottom of the cone! Even with just one scoop, there was ice cream throughout my cone. Literally a first for me out of all the times ive been to a BR!

*This review is based on service only*
I called to have a cake made for my husband’s birthday, which was the following day. Granted it was short notice, but the owner said she would be able to do it since they weren’t busy and it was a small cake (6″). Rather than keep her on the phone while I decided on the flavors, I said I would call her right back. I was at work when I was trying to get this cake on order and I’ll admit, I wasn’t able to call her «right back». I ended up calling back about 45 mins later and one of the other employees answered the phone. Before I even finished my question to see if she was the one I was talking to earlier, she rudely cut me off and said, WITH AN ATTITUDE, that she was the one that was going to make the cake and that she wouldn’t have time to make it because I needed to call back before 3pm… it was 3:15! Ok, so maybe I didn’t call back right away, but during the initial conversation the owner didn’t tell me I needed to call back before a certain time and honestly, I don’t think 15 mins would’ve made a difference. What p*ss’d me off was the girl on the phone who raised her voice and talked over me with her ghetto attitude because I didn’t call «on time». Seriously… you work at Baskin Robbins.
Someone needs to learn some customer service skills especially when people are trying to give you business. Needless to say, I called another Baskin Robbins and they had NO PROBLEM making the same cake for me.

I love coming here! Cherries Jubilee has been my favorite since I was 5 and I can always rely on it being there. Most of the employees know what I want as soon as I come in (I might have an addiction forming).

Love the location of this BR, between Starbucks and Nob Hill (nice chance to multi-​task ;) This shoppe itself is just ok — the Morgan Hill location is bigger and nicer. It’s a clean space, even though it’s small.
Good selection of icecreams and of course the usual shakes, cakes, sundaes and specialties.
The staff is consistently nice and helpful. No one is ever impatient, even when my toddler can’t choose between strawberry and sherbet.
Personally love their mint chip and cappuccino blasts!

There was definitely a line out the door the day I came here, so it took a while to get what I needed, but that’s the only con!
The staff is really friendly and helpful and the ice cream is the best! They consistently have a variety of flavors that include low calorie options, seasonal flavors, and sorbets.
We’ll go here if we’re craving a sundae or a crazy flavor we can’t get at the grocery store. It is in the perfect location within town!

I have to say that I was extremely disappointed in the lack of customer service. When I walked into the store, I could see two employees sitting in the back talking. It took over 1 minute for anyone to acknowledge our presence. Unfortunately it just got worse from there. When I asked if they had a particular pie in the back (because I didn’t see one up front), the reply was «no». I then asked if there was anyway they could possibly make me one, since it was a special occasion. She again told me «No». I then asked if she could call another store to see if they had the item. She replied that she couldn’t help me because she had to take a cake order and walked away.
Disgusted, I left the store and called another BR in town. They did not have my item in the freezer either, but they volunteered to make me one without even having to ask. Now that’s customer service!

Love to come here to get the pistaccio almond ice-​cream 1 lb 8 oz tub, which costs $ 7.99. First time I came the young lady tried to fill up the tub as much as possible, when she weighed it it was 1 lb 8 oz. :) but Yesterday night I came in and a young boy tried very little to put in my moneys worth of ice-​cream to fill the tub. It weighed 1 lb 5 oz. I told him that I would like him to put more in and he ignored the request telling me thats how much it is supposed to be. THE SIGN CLEARLY SAYS 1 LB 8 OZ. ***VERY DETAILED WEIGHT. I left really upset. I am obviously obsessed with this ice-​cream, I’d appreciate it if the workers there tried harder to make the customers leave with a smile.

**For the Service Only**
OK, I know the employee’s are high school girls making chump change for the summer but the service was lackingggg. On this particular evening there were 3 girls & they took an extremely long time to make eye contact with. So long where it was noticable… hence this review. 2 were trying to do something with the cash register while the other one just stood there watching. Like, HELLO… there’s us & a women behind us waiting for you… ya might wanna get to it?! No?
I know they’re kids but using a cash register & scooping ice cream isn’t hard. Over it.

Me and my little one always hit up this place.
She loves the Cookies and Cream, and sometimes the Reese’s Peanut Buttter flavors. For the chocoholics like me, you have to have the Chocolate Mouse Royale, and the World Class Chocolate flavors.
Since its basically the only Ice Cream place on this side of town, try to avoid it when schools get out, especially after events or on Fridays, the line gets really long. Hey but its worth the wait.