Sunglass Hut

On the way home from San Francisco, i decided to stop at the Gilroy outlets to search for a new pair of shades. The location was completed packed and hardly very little space to walk thru. I was immediately greeted by «Ashley» (Girl in picture) and asked if I was looking for any in particular. I advised her «Polarized» and possible metal frame. She walked me over to several pairs and allowed me to shop comfortably. I spotted the perfect glasses (Burberry) and knew I had to have them. After trying them on and falling in love, I asked her to hold them and needed my wife’s opinion.
I had to drag my wife out of Kate Spade, and get her thoughts. Ashley was waiting for me behind the counter and brought the glasses out. My wife also loved the glasses and it was final, they’re MINE! The glasses were normally $ 259, marked down 30%, and also due to one tiny, tiny nick, another 25%. Total price -$ 135 plus tax, SCORE! Ashley was great and I appreciate that she put the glasses on hold, and cleaned them thoroughly before I slapped them on. She also supplied me with the genuine «Burberry» case.
Terrific customer experience and beautiful products. Store completely organized and very clean.
Highly recommended :)

In all probability, it might be a harmless mistake maybe — but they suck big time. They carry single pieces of the glasses they carry, and obviously those are scratched.
Now why would I buy those?
Finally I did make a purchase as a gift for someone, and the store person happily said it’ll be shipped free in 2 days. It’s been almost 7 day and today they say we misspelled the email ID!
Now I’m waiting for the glasses to arrive at my footsteps so that I can look at them in the same way a boy looks at his lost dog who has finally come home.

Visited this location recently and had a great experience. My friend and I just popped in to take a peak and I ended up buying a pair of beautiful Dolce & Gabbana sunglasses.
I’d have to say the customer service was fantastic and the gal was very sweet and helpful.
I’ll be back! :)

Great customer service here. First time dealt with Brad who was awesome. Extremely helpful and stayed open a bit late to help us with our decision.
Had to return the sunnies and the second guy whose name I didnt get was also lovely.
I recommend shopping here

I can’t believe Unilocal deleted my original review on this store!!! Basically, the store manager, assistant manager (the one that looks like SONIA from operation repo… if you don’t know, google it! lol) and the little girl that claimed she was an assistant manager (by the way, she kept repeating that to me that she was the «assistant manager» and i’m thinking to myself, «wow! you are so cool.») but pretty much a sales associate are all rude and unwilling to help. They can suck a fat one!!! Their return policy sucks. So if you make a purchase, make sure you really want it because they were unwilling to do an even exchange for the same pair of sunglasses but all I wanted to do was change it from brown to black (and yes Unilocalers, I had my original receipt!!!)

The chick working here was Awe-​Some! And I didn’t even get her name to give her props :[
We rolled through this store on a non-​busy day and was just offered the best customer service I’ve ever experienced in a long time. She was definitely pleasant and was open to answering the ga-​zillion questions we had. We swear like we were at a car lot trying to come home with a new car or something.
My mother ended up with a new pair of sunglasses and was even given a case for the pair she already had. Such a wonderful experience I’m certain I’ll be back the next time we are in this shopping area.

I went here over the weekend and Grant Hughes., the store manager was an amazing help. My Oakley Spike nose rests had popped in my car over the summer heat and I was at the Gilroy outlets and decided to see if they would have replacement nose pads, after looking for a bit, Grant finally found something that fit and took the time to clean my glasses, remove the old nose pads, install the new pads and tighten the screws on the sunglass. Did I mention the he was the only employee at the time in the store and he was helping other clients as well? He was upbeat and courteous. I hope the Sunglass Hut knows what a great employee they have. Amazing work Grant. Thank You!

I love Sunglass hut however, I visited this location yesterday and I was appalled by the salesperson’s attitude.
They were having buy one get one deal for selected styles which brought in alot of people and I believe she’s there by herself. Anyway, I was the glass cases looking and she got in front of me, literally in front of me and started fixing the sunglasses the other people had looked at. No excuse me no nothing! I don’t know if I’m invisible that day but in my book you better get your stuff together lady…
I was feeling a little nice that day so i just stepped back looked at a different glass case and I heard her mumble under her breath and grunts as she walked towards the elderly asian couple who have been waiting there for her help. I try to be understanding that perhaps she’s overwhelmed with the traffic of customers but this is her job and there’s no excuse for acting that way towards a customer. She needs to suck it up or don’t work. I had a sunglasses in my hand and was ready for purchase but I left it because I was disgusted by this lady. i have never encountered anyone this rude ever in my entire shopping life.
I truly hope that they get her the proper training she needs to succeed in the retail business. Actually you don’t even need training to have common courtesy…

Great selection and good place to try on sunglasses of the latest styles. Convenient location next to all the other outlet shops.
The staff has always been friendly and helpful whenever I’ve visited the store.
You can usually find a better deal online but if you need it today this is a good place to go…