Katz ACE Hardware

Not a good shopping experience every time. Staff try to talk you out of the higher end products. Not sure if they realise they are meant to drive sales. Poor sales approach overall. Too many sales people for a hardware store.
Was told that Le Creuset mugs were not worth the money. Then I bought 4 because they were priced well below retail. Due to where I live, going here is a necessary evil.

Do you ever wonder how a select few mom-​and-​pop hardware stores have survived in the age of Home Depot and Lowes? I’ll tell you how: CUSTOMER SERVICE!
Katz is the perfect example of this, and I’m proud to call myself a customer. Here’s a recent experience to show you the kind of people you’re dealing with… I ventured in last week with a question about a generator cable I had purchased from them a couple months ago. I discovered during a power outage that the cable did not actually fit the outlet for my house, so I was looking to either return or swap out the cable for the correct size. Of course, I had thrown out the receipt months ago, so I was not expecting much cooperation. I could not have been more wrong! I met with Bob, who took several minutes to discuss options, and then provided me with another cable to take home and try out. He charged me nothing (keep in mind, these cost about $ 125), and only asked that I bring it back to «settle up» sometime over the next week if it worked out. He placed trust in me, despite having never met me before. Some may call that crazy, but I tell you what… I’ll be a dedicated customer moving forward.
I love local businesses like Katz who «get it». They care about their customers, and they show it. Next time you’re cruising down Main St toward Home Depot, swing into Katz, and give them a chance to earn your business. I bet you won’t think twice again!

Gotta give it up for the local hardware store, which is probably only in business still because people want to support their local stores. (There is a Home Depot down the road.)
It definitely has a local side of charm while being, for the most part, very well stocked. And the people who work here are super nice! However, their prices aren’t particularly competitive.
They do have some non-​HD items here, like some premium kitchen products. I come here for quick things whereas if there is a bigger project I have in mind, I’ll likely go down the road.
Never had any issues here, though. As I previous mentioned, the people here are super friendly and knowledgable. (They’re Sox fans, though. I can’t forgive them for that, hehe.)

Pretty big and seems to have just about everything you need. The staff is very friendly and helpful and make sure you are being helped if need be. They seem to be a little expensive but since they are 1 of 2 hardware stores in the immediate area, with the other being more of a small local business, it is what it is.

The propane refill price is outrageous… at $ 24.99 I can swap my tank and not have to wait to have it filled at that price. Ace in Simsbury offers the same service for $ 18.00…

Prices for specific items are in line with the big box stores, but the personal attention and assistance given by the very friendly staff was excellent. The quality of goods offered is superior to most larger stores. They are somehow able to fit everything you could need in a much smaller space.

Why do I go to Home Depot, where the crack busts all go down, where it takes me 20 minutes to find the aisle I need… only to find they’re out of what I need… when I know I should just go to Katz?
During the Snowpocalypse a couple years back, they were the only people in town with roof rakes. Recently, they were the only ones around who carried this obscure lightbulb that I needed for my ceiling fan. I got a dog bed for FOUR BUCKS once. Really!
They’ve got all kinds of really great kitchen stuff too, including a good selection of Le Creuset iron skillets, Dutch ovens & so on. My kids freaked out over the ice cube trays that made ice cubes shaped like dinosaur bones or even shark fins.
It’s one of those places where if they don’t have it, you don’t need it. Go & poke around sometime. Free popcorn on the weekends — bring the kids!

They had what I needed when the big box stores didn’t. The people working behind the counter also knew they had it and right where it was. Should’ve gone there first. Oh and they also fill propane tanks!

The staff here is very helpful. If you have an issue, someone will tell you where to find what you need. Even if they don’t carry it, they will tell you what to get at the Home Depot nearby. In addition to the standard hardware store stuff, they also have kitchen items, including Le Creuset.

Just had to update my review! I continue to love this store — I actually had to replace my prior grill purchase (again fom Katz and again great service!) after a tree fell on my old grill and smashed it in our Hallween snow storm … But I digress… Service, as always, is terrific, but now they’ve expanded to carry not only their wonderful hardware selection (everything from snow shovels, tools, lightbulbs, grills, etc… Now they have added a woman’s touch with a marvelous culinary selection. I went there last week to purchase lightbulbs and left with two spatulas, a travel mug and a Cuisinart pan… need I say more?..

Found out through google that Katz Ace Hardware has very reasonably priced party rentals. Stopped by on a Saturday morning to rent 6 folding chairs and a buffet table for a bridal shower. I believe the grand total came to a little over $ 20. We were able to return the furniture the next day.
Everyone was very helpful. Actually, when we first stepped into the place, we felt like we were transported into the past and that we may be asked to come in through the back entrance. But everyone was very nice and we were in and out of the store, with a car full of furniture, in less than 20 minutes.
If I have another large party, I will definitely be back.

This iconic, family-​owned hardware store brings a rich history together with great service and a real good product selection. The staff and the owners are simply great! I know from experience that they stand behind everything they sell — they’ve bailed me out of faulty products more than once!
Having Katz in town is one of the small joys of living in Glastonbury.

Nice people, have everything you could possibly need but way overpriced. The only reason i gave it 4 instead of 5 was cause certain items were half the cost at home depot.

If you are looking for a hardware store like they used to be 30 years ago, this is the place to go.
All the staff is friendly and attentive. They are also KNOWLEDGEABLE about equipment, methods, etc. I stripped the wallpaper in my bathroom and the rental steamer did not do the trick. Katz refunded the rental fee because it didn’t get the job done for me — even though there was absolutely nothing wrong with the steamer. I have wallpaper applied directly to drywall so nothing is taking that stuff off. I didn’t know this until one of the sales people here explained it to me.
Returns are handled with a smile. My husband came home with the wrong mouse traps recently (don’t ask) so I had to return them. Katz took them back without any hassle. Any of the big box stores would have given me at least a bit of a hard time, especially 2 days after Christmas.
Prices can be a bit higher than big box stores, but you are paying for the knowledge and experience here. If I want to work on a project in my house I make a beeline to Katz, because I know I can pick several brains and leave with good ideas. No blank looks, ever.