McDonald’s

I walked over today on a sunny day, from the nearby building where I work, to get a cold, refreshing frozen lemonade. The cashier rang me up, and I waited. And waited. And waited. In between customers, when she stood there (seemingly chained to her station), I asked if she could just get my lemonade so I could leave. Nope. After 20 minutes — and this is the penultimate fast food establishment — I told her to give me the lemonade or a refund. So, she called for the manager, named Rich. He was racing around frantic and looked completely overwhelmed. I told him he needs to let the girl fill the drink during downtime to move customers through. Well, he completely ignored me. I took my money and left. Here I am, writing this, because I know that somebody owns this location. I’m hoping they’ll read it. Maybe they think it’s best policy to keep the cashiers at their station, but empowering them to fill a drink in between, when they have no customer, makes really good customer service sense.
When I worked in North Haven, on Washington Street, I’d often visit the McDonald’s there. I was amazed at the courtesy and efficiency with which the place was run. And, clean, too! I wish they were running this location.
I’ll avoid this place in the future. There’s a Starbucks and so many other places nearby.

Normally don’t review your standard chains unless there is something particularly note-​worthy to call out. You know what McDonald’s serves and the food is nothing but consistent (read into that what you will).
For this spot, I will say they do a very nice job on the play-​place. Nothing over the top, but it is kept up nicely and has some nice variation. Doors are setup in a way that you can position yourself to make sure your little ones can not leave the area without you knowing. I wish there were similar, healthier restaurants that would offer this type of physical activity to children (if anyone is aware of one, send me a private message!). While I’m not psyched about feeding my kid a happy meal, I get some comfort in the fact he is getting 30 minutes of decent physical activity with the amount of running /​climbing he does here (esp. good on bad weather days).
Other than that, it’s your standard McD’s. They keep the rest of the place clean and modern as well if you are coming sans kids. And if you stick your nose up at fast food and all that, why are you reading this review? ;)

Still have to wait on a sat. Morning

The food is awful (it’s McDonalds) but as good as any and a convenient place to get a cup of coffee. Pretty easy on easy off from Rt3.

Interior renovations were done a while ago. The play place is back in business! Ball pit is long since gone, but at least this floor of the basketball court has been replaced.