Alfred Angelo Bridal

I’m a bridesmaid in my friend’s wedding, but hadn’t had much luck finding a dress on my own. My mother was kind enough to pop into Alfred Angelo on a Thursday while I was at work and worked with Amanda for a little bit. She showed my mom some dresses and suggested that my mom make an appointment if she and I were going to shop on Saturday. Well, my mom goofed and didn’t make a appointment. We called ahead and they were very flexible and said to come on by anyway.
When we arrived, it was packed! While it was crazy in there, we were greeted warmly and were quickly shown to the bridesmaid dresses. My mom and I started pulling dresses and Amanda walked right up to us and got us a dressing room and took great care of us despite all the other clients she was working with that day. She was fast, very helpful, and knew her stuff. I highly recommend that you check out Alfred Angelo and working with Amanda. Thanks Amanda for all your help and taking the time to help us.
Oh and I did find my dress :)

I had a great experience trying on and purchasing the bridesmaid dress for my brother’s wedding here, and I attribute it to Ashley, who helped me back in November. Ashley’s customer service was excellent, and she was patient and great to work with.
My mom, who is mother of the groom, is very particular, and had been having a hard time finding a dress she likes for the wedding. Since the wedding is in May, it’s crunch time and she still hadn’t found anything. Today I went in to pick up my bridesmaid dress that had come in.
My mom went with me in November, but couldn’t find something she liked. When we went in to pick my dress up today, Ashley was in and helped us again. They had gotten in some new dress styles and Ashley was again wonderful in her assistance.
With the new styles and Ashley’s help, my mom found a dress she loves and was able to purchase it today where she will have it in time for the wedding. We had a great experience both times with Ashley, and highly recommend her at Alfred Angelo!

Me and another bridesmaid came here without an appointment to try on some bridesmaids dresses for our friends wedding we would be in. Vicky came up to us right away and took out the styles that the bride previously picked out a week before. There were a lot of groups in the store and I know they were busy, but Vicky took the time to help us. She was right there with clips when we walked out of our dressing room after trying the dresses on and helped us pick which style looked best on us. I had a great experience here and whenever I get married, I would definitely make an appointment here to try on wedding gowns!

I am the customer who never complains however if I could give zero stars I would. The dresses are stunning, the customer service is awful and the experience was both disastrous and disappointing. Bridal stores should be organized and should help make your experience as a bride fun and as stress free as possible. My experience with this particular store was everything but those things. Save yourself the time and stress and go to another store. I loved my dress but I wish I had never stepped foot into this store. Also, the lady who does alterations for them does great work but good luck hunting her down to get your dress back. She doesn’t answer calls and her business is not always open during the times she says it’s supposed to be open. This store could use an overhaul in management and customer service practices should be evaluated.

I came into contact with AA a few years ago before I was ever on Unilocal,but I was just helping a co-​worker decide where to go and began explaining what an AWFUL experience I had here, so I felt like I should add to the poor reviews this store has already received:
1. I went dress shopping on a Sunday with my mother, cousin and God Mother (who was sick with cancer at the time, and we knew she would not make it to my wedding — hence the last minute decision to go dress shopping when she had a «good day»). Because we knew my God Mother was having a good day that particular day, we set out to take a look without making any appointments. When we arrived we were the ONLY people in the shop and I was given serious attitude for not making an appointment — apparently it’s a cardinal sin there at AA. But really? shouldn’t you be thanking me for coming in?
2. The sales associate asked who would be paying for the dress, to which we responded my mother. I then described my ideal dress and the associate proceeds to show me a dress that fit my description, asked if I wanted to try it out and THEN tells me the dress is pretty well outside my price range and looks to my mom for the ‘ok’… this isn’t «Say Yes to the Dress»… no need for the drama or to humiliate my mom in front of me and my guests.
3. After being embarrassed, my mom said yes and they proceed to take my measurements. I am told I was a very close match to the Size 4 fitting of the dress so I agree to purchase that size.
4. I *reluctantly* return to bring my bridesmaids to try on bridesmaids dresses only because my dress had just arrived so I could try it on for them. In front of my entire party, the sales manager announced that we had not fully paid for my dress so we «would not even be able to touch the dress» were her exact words. again. how humiliating for my mom…
5. I went to try the dress on and it falls off my body with ease. I do not have a body that fluctuates weight in any way… I’ve been the same size my adult life. When I go to inquire about alterations that I will severely need (as it did not fit my height, my chest, my hips or my waist) I am told there is a fee for them to even give me a quote. At this point I ask for the manager because the seamstress I am speaking to was all *shockingly* giving me attitude as well (at this point I’m convinced you won’t be hired at Alfred if you don’t have an attitude problem). The manager then proceeds to argue with me about my whole experience! Said there was nothing she could — or was willing — to do about the customer service I had received both times at the store and that the dress most likely doesn’t fit because, «maybe you lost weight in one area of your body and gained it in another» explaining why it doesn’t fit but I hadn’t lost or gained weight…
If you’ve stuck around reading my long tale of how AWFUL my wedding dress shopping experience was then I hope you will take warning and never use Alfred Angelo for any wedding or special occasion.
Bella Rosa, Jingles & Bridal Elegance ALL are head and shoulders above this disaster of a salon…

A loyal customer to this store for the last 6+ years, and I have never been more disappointed. Always a bridesmaid and finally a bride. Sadly, the management has a very nasty attitude and seems to be unfamiliar with what is going on with customers. However, if you talk to her long enough her memory comes back. Which is it?! Do you know someone messes up or you don’t?!! Five stars for the dresses. Negative one for Ms. Vickie for her poor management skills.

My friend got her wedding dress and bridesmaid dresses from here so when my best friend got engaged this was my first stop. Not the best decision in the world. We had a horrible experience with the sales associate. The girl taking down my information butchered my name even after I spelled it out for her several times. She took me to the dressing room and appeared completely out of it. She then proceeded to bring me dresses that were about 10 sizes too big and most of them were torn and shredded. As someone in sales, presentation is a huge factor in my decision to buy. It didn’t make me feel any better about shopping at this store. Have some respect for yourself and your business and present a good image! Save yourself some time and go somewhere else. I hightailed it out of here and went to Bella Rosa where I had a much better experience.

My partner of 3 years, Sara and I are finally tying the knot this year in May. I made a bridal appt online with Alfred Angelo because many reviews of other places that carry this brand were awful and I had heard great things from our planner.
Janine and I spoke three or four times prior to the opportunity for dress shopping and she really put my mind at ease. There are two brides shopping and 4 of our bridesmaids with us. This made me nervous because that’s a lot of people and we wanted to make sure that we were treated well.
When we arrived Janine greeted me warmly with a hug and made me feel really welcome. Then the rest of the party arrived and we got straight to work with Kimberly. She was AMAZING.
First off, we have a variety of size women for our bridal party, and she was really understanding of my maid of honor’s concerns regarding her body, and assured us that she would do whatever was needed to make her comfortable. She did not push anything and never once did we feel like a price tag was hanging around our neck. She took all the dresses that the women wanted to try into a dressing room for them. She was also really honest and polite about what she felt was most flattering for the girls, and it helped them a lot, but she also supported what they liked.
Then, when it came to the bridal dresses, she really listened. I gave her my personal budget and she assured me/​us that it would be easy. The reason we chose Alfred Angelo’s gowns were because of the beauty and the affordability. Looking at other stores, we felt the quality and experience was less than we wanted. That was not the case here, we were treated so well and kind. Kimberly was really intuitive, and our 6 year old daughter was able to spend the entire two hours we were there in her dress for the wedding so that it kept her involved. She also just made us all feel like she got it and related. I am so, so thankful, that we came here. I don’t think that I would have been able to have such a great experience elsewhere and I am thankful it went as smoothly as it did.
We both said YES! to the dress and all the bridesmaids did too :)

Terrible. The location is great! Awesome area. But seriously very pushy sales people. I felt super rushed to try on different dresses. Doubt I’ll ever go here to actually purchase an Alfred Angelo dress. Especially since you can get them cheaper online. If you’re dress shopping, try Bridal Elegance down the street. Far better customer service.

Horrible customer service! I fell in love with A bridesmaid dress there but they refused to give me sample swatches for colors and even more upsetting we’re rude to my bridesmaids! Will never ever buy from this place again! Sarcastic degrading rude and argumentative sales people!

GORGEOUS gowns! I was very nervous (being a plus sized bride) that I’d have a really difficult time trying on dresses and this was the 3^rd bridal store I went to. Mrs. Pam helped me to find the dress of my dreams and they had such a great variety of dresses for me to try on. I would highly recommend this bridal shop to anyone. They have beautiful gowns and you get a lot of bang for your buck here. High end look with not having to spend high end prices. I couldn’t be more pleased with my dress –it makes me feel so pretty and special. Definitely go there. I’m not sure why there are negative reviews on the manager or consultants. They were nothing but nice to me and several of them interacted with me while I was in there-​they were very helpful and fun!

Horrible customer service! I’ve been to other Alfred Angelo locations with excellent service and this was a bit of a shock. The assistant manager was so rude to my mother when she asked a simple question (if we could try on bridesmaids dresses) that I considered walking out then and there. The consultant who came to assist was nicer but wasn’t listening at all to what my sister was trying to tell her (that we had specific styles to choose from). On top of that there were screaming kids, mothers yelling at the screaming kids and utter chaos in the salon.
Verdict? Unprofessional and unpleasant. Go the Springfield location or better yet, go to Bella Rosa!

They have beautiful gowns! However, their customer service isn’t the best. You should know the styles you want beforehand because they aren’t going to let you search through the gowns on the floor — which didn’t bother me because I knew exactly what I wanted to try on. I’ve had two appts which were okay. The first appt I had a great consultant who was sweet and very helpful, but didn’t appear to be savvy the bridal gown styles or how to accessorize the gowns with veils, hair clips, etc. The next appt I had a few weeks later, the store wasn’t even opened yet although I had an appt — the manager came 10 minutes later to open the store which don’t bother me too much, but it’s not a good impression. It was obvious she wasn’t aware that I had an appt, but played it off and I had to wait around an additional 10 minutes until she figured out what she was going to do. She was helpful in pulling dresses and being attentive, but not very personable. Besides their customer service during my 2^nd appt, I could look past it because they still have gowns with reasonable prices and can’t let that take away from the fact they had dresses I really liked. I went to back to another bridal shop the next day where I ended up finding my dress – Bridal Elegance offers fantastic gowns in just about anyone’s price range and the consultants are professional with great customer service!

My sister-​in-​law made an appointment to look at bridesmaid dresses for 7 p.m. on Friday, November 1. The store closes at 8 p.m. Someone even called to confirm the appointment the week of.
When we arrived at 6:50 p.m. The salon’s lights were off and they were closed… even though the hours on the door clearly read that they were open until 8.
After knocking on the door an employee arrived. The employee proceeded to say that no appointment was on the books for 7 and that we would need to reschedule.
Absolutely not! We drove 40 minutes out of our way to come here. What a fabulous business practice to turn away 6 girls looking for bridesmaids dresses. That is exactly how businesses stay open and people stay gainfully employed, right?!

Went there for a bridal appointment. The employee responsible for unlocking the doors at opening was late, and so a crowd of people, including other employees, just waited outside for them to open. You would think they would want to have the employees there early preparing for the day, so that they would be already there and ready to open the doors right on time. Not so here. Then it took them another 10 – 15 min to greet me. My consultant, however was great. I had requested her as she had helped my sister’s friend, and although I didn’t know this at the time, she had come in on her day off to help me. She was fantastic. I wish I could have taken her with me to other bridal shops! Lol. The dresses here, however, were kind of blah. None of them were really me. It was my first dress shopping experience, and overall I was pretty disappointed.

I was a bridesmaid in a friend’s wedding this past weekend. I spent over $ 150 for a dress that was made of cheap polyester and it didn’t fit anywhere (even after paying for alterations). The service was not bad, they just had too few people working and none of them were knowledgable. Of seven bridesmaids, five of the dresses were not correct. One was even the wrong color… I would NOT recommend this place to any brides or bridal parties.

The worst experience ever! I’m a bridesmaid and went in on a busy Saturday to help pick a wedding gown for the bride, my cousin. The appointment was on time. BUT we got a ‘consultant’ name Brianna. The worst! She had absolutely no personality what so ever. We felt rushed and annoyed. She didn’t want to make any sale and obviously didn’t like her job. She seems young and very inexperienced. That day we went to 6 different bridal boutiques, this by far is beyond the worst. Alfred Angelo needs to be represented by friendly experienced personel, not a consultant like Brianna. Makes no one want to come back nor recommend. Disappointed and disgusted.