Super Cleaners

Poor customer service. The manager hangs up on people on the phone. Refunds are not provided to compensate for their mistakes. Clothes have been mishandled.

Great customer service with reasonable prices. I’ve only had one issue with my clothes smelling like chemicals after cleaning. They re-​did them right away. We spend $ 1000+ on dry cleaning– so I feel like I have a solid basis for a 4-​star review. They would get 5, but the alteration lady can be quite grumpy.

I’ve been going to this dry cleaner for 4 or 5 years. My dry cleaning has always been ready on time and I’ve never had any problems. I’ve had both men and women’s clothing cleaned and I’ve also had my down comforter cleaned a few times. Prices are quite reasonable and the woman who manages the store is really sweet!

I give them a zero!!! My husband took two dress shirts in to be dry cleaned and they both returned with burned marks on them in the exact same spot. The owner was rude and refused to take responsibility for what her shop had done to the shirts. She even tried to blame my husband saying he had burned them. We have been going to there since they opened and I am highly disappointed in the customer service especially since we were loyal customer. No more! The best advice I can give is to STAY AWAY!

If I could give a big fat ZERO, I would. Over the course of one year, I spent over $ 600 in cleaning at Super Cleaners (also known as Nayis Best Cleaners). Recently, they ruined two of my best dress shirts. The issue at hand is simply that the owner/​manager refuses to take responsibility for damage done by her shop. In the first case, the shirt was scorched by the press. That happens to a starched shirt when it is placed in a wet condition on the press. Burn marks down the front. The second shirt, a red/​burgundy pin-​striped shirt, again had to have been placed on the body press wet. The end result, the red/​burgundy pinstripes bled into the white. Shirt ruined. In the first case the owner/​manager claimed I spilled coffee on the front. The problem, it came right on their press with the burn marks on it. Big difference between coffee and scorched cloth. In the second case, the owner/​manager held the remainder of my cleaning hostage until I forked over the $ 18 for the remaining load. All she offered was to re-​wash the ruined shirt. I got the opinion of another well-​known dry cleaner in the West End who explained how both shirts were ruined. I RECOMMEND THAT YOU STAY AWAY FROM SUPER CLEANERS (also known as Nayis Best Cleaners).

The seamstress lady is not very good. She can’t do anything but sew on a button. Even that is not very good. Idk where these ladies are from but they are rather harsh in their treatment of customers. I like the rest of the staff and the price but they don’t not go the extra mile. Looks like I’ll have to go back to overpaying at Puritan.

POOR CUSTOMER SERVICE!!!
Buyer Beware: I have been a patron of this business off/​on for over 2 years. While their performance is just average, the customer service is terrible. Recently (9÷21÷13) I picked up my last load from this particular cleaners. That friday I went to look for a shirt from said load since I did not have time during the week to organize the clothes back into my closet. I noticed that I was missing one of my polo shirts.
The following saturday (9÷26÷13) I went to the cleaners to notify them that I was missing one of my shirts. The response I received from the owner, Suu (Older Korean Lady), was appalling to say the least. She specifically started with,“No, no, no!” I replied calmly there was no need to shout and I was just trying to figure things out. Maybe there was a mistake made somewhere and I was willing to wait to get to the bottom of things.
Her response was even more astonishing to my request. She informed me that it was «impossible» that they would have lost my shirt and I «needed» to double check in my house. I could see the conversation was not going to move further than there at that point. So I go back and check around my apartment; I even do the laundry to make sure I didn’t toss it in there in a drunken stupor one night. (She got me to second guess my own-​self! lol)
Anyways, fast forward two weeks and I stop by there to give her an update that it was no where to be found in my home. She cuts me off mid-​sentence to say,“No. We do not have any extra shirts left over here. Even if it went to somebody else clothes, we cannot do anything and we always count the shirt. So you have it somewhere.” She refused to do anything, compromise or even admit that a mistake could possibly have been made.
The worst part is, she admitted that even if they did make a mistake, she was not willing to do anything on her end to remedy the mistake until the other customer brought the shirt back to the store. Needless to say, I am not returning. I guess you get what you pay for!

After reading the google reviews (because there was only 1 Unilocal review) I was a little hesitant to try this place out. In fact, it wasn’t until my co-​worker recommended it that I decided to stop in.
I had a decent experience — nothing bad happened, but also nothing amazing. My coats that I prepped for the upcoming cold weather were clean enough, but it looks like there was no detail to the hidden parts (under the collar for example). I also don’t understand how dry cleaning can ALWAYS be 25% off? Why don’t you just lower your price and call it a day?
The details:
4 coats, 1 suit and 1 shirt were cleaned for $ 47 and change. I dropped them off at lunch on Wednesday and they were done by 5pm on Friday, so I just grabbed them on my way home from work.
Will I go back again? Sure. Will I be loyal? Unlikely.