A.C. Moore Arts and Crafts

I crochet and I knit. I also do crafts. The reason I like this store is coupons. There are coupons. Lots of coupons. More coupons. Coupons for almost every day of the week. And the store cards builds point with every purchase. The points translate to money.

I love this store. I love to knit and they have a much better selection of yarn and supplies than the Michaels in Pasadena. I am on their email list so I always have a coupon to use. They will also accept coupons from other craft stores… so if a Michael’s coupon gets me a bigger discount, it’s no problem. And for you teachers out there, they will let you use your 15% teacher discount AND a coupon. That can be a significant savings! They also have lots of inexpensive trinkets for kids… they make great prizes for the prize box. :) SO glad they opened up in SP!

This is the Mecca of craft supplies!
I am definitely NOT a crafty person, so walking into an AC Moore was very overwhelming. I spent more time gawking and in awe of all the stuff you could do than focusing on what I was there for.
Anyway, I had about 3 random Pinterest inspired projects that I was going to work on, and the woman that helped me was super nice! I got a really good hot glue gun, the right glue sticks, ribbon, and other miscellaneous items. I appreciated the woman’s patience and excitement to help me out.
It has certainly boosted my craft-​esteem.

This location is okay. I prefer Michaels since they seem to carry much more. Every time I go they only have one cashier working and a long line.

The service at this AC Moore is awful!!! I will never go back there again. I frequently visit craft stores. I am an avid crafter, but will not spend my money at that store and maybe no other AC Moore again. I was incredibly disappointed today. I needed to buy two punches and I had two coupons, one from AC Moore and one Michaels coupon. If I had went to Michaels, I would have been able to use both coupons at one time with no harassment. Anyways, I went to the AC Moore and went to check out and ask the clerk if I can use both coupons at one time. She says «no.» So I say, okay let me pay for this one first and then I will pay for this one next. She says, «well I can only take 1 coupon per customer per day.» I say, «that’s fine, I will purchase this 1 punch w/​coupon from you and then get in the other line and buy the other one.» I am thinking this is really not a big deal, but I guess I was wrong. I go wait in line for the other clerk and then once I get to her, she says, «did you use a coupon already? I can’t take that coupon.» Really, how would she know that unless the other clerk said something to her. Does it really matter? Isn’t more important to get the sale. Needless to say, by then I am pissed. I get back in line AGAIN and return the initial punch I bought and ask for the manager. The manager — Becky — comes out and says, «the policy says one coupon per customer per day and it is on the coupon. The coupons are a promotional tool to get you to come in the store.» I ask her, «So you are saying that if I walk out of here, come back in an hour with another coupon, the clerks are going to remember I already used a coupon and refuse me?» She was not business savvy at all. Again, she repeats the policy to me. Where does AC Moore get their employees? I think the company needs to provide customer service training. Isn’t the bottom line — getting the sales and making money? Wouldn’t it have been better to make me a happy customer and ensure I come back. Instead, I will never come back and am now writing this negative review. Good job Becky and staff and GB AC Moore.

I love this place. There are always coupons you can print out online and they have a larger selection of craft items. The lines can long which is the only bad thing.
I like to browse their clearance items and I always find something to buy.