Enterprise Rent-A-Car

Isn’t even worth one star. This is was one of the worst rent a car places I’ve ever been to. Never go here.

I secured my rental online about a month in advance, however, I was a little disturbed that the vehicle I requested had to be delivered to the location and wasn’t there when I arrived. However, Thaddeus and Nick (I hope that is correct) were excellent and made my rental easy!
I will always rent from this location!

Exceptional customer service and professionalism. The staff made every effort to ensure my experience was a positive one with my rental car.

I was having some work done on my car at a near by dealership and Enterprise was the car rental place they worked with. They called over to this branch and someone came and picked me up. It was nice that the person who picked me up was also able to help me once we arrived and i didnt have to wait for another sales person to become available. He didnt communicate well as to anything that was happening until we got out to the car, not once did he ask me for options for car size or my needs for the car or anything. just could i pay for it and how long would i have it. I was then given a pretty nice (brand new) car to drive off with, they did clean off the snow and made sure the car was prepped and ready for me which i appreciated. He even walked me through a few features that the car had that my normal car may not have just so that would be comfortable while driving it. Overall I had no issues with the car and returning it was super simple and only took a few minutes (i only had it a day) and they were even nice enough to take me back to the dealership to pick up my own car.

Not good customer service, I am currently have a rental car since 2^nd week of Oct with car accident reason so insurance cover 80% of total.
Anyway it’s been almost 3 weeks and they just call me at early morning around 8 am and told me rudely make a deposit more, it was so annoying and bother my morning and assistant Adam used my credit card transaction twice without my permission even i told him i will give you another credit card number,
I need to go to work however they don’t care of it they only care get paid,
Anyway I was late my work more than an hour and I feel very bad of this branch, I wanted give them 0 point out of 100 but 1 star is minimum unfortunately .
I will share this on my Facebook (have 1000 friends) and twitter (500 friends)

What happens when Enterprise doesn’t pick you up? That’s right I called and requested an early morning pickup. After waiting for about 30 minutes and them not showing up, I had to find an alternative way to get to Enterprise to pick up the rental from this location.
Now I was a little steamed by the non-​pickup so when I arrived at Enterprise I was not the best customer. However, after informing the representative of my situation instead of getting indifference or attitude I was treated with great professionalism and an given an apology. They even went so far as to give me free gas for this rental and a free double upgrade with my next rental.
The car was clean and ready to go and there were no other issues. Hooray for this Enterprise location picking up the ball after a big fumble and scoring a touchdown.

A great location. Ask for the manager, Kyle, by name. He will take care of you.