Nu Look Home Design

I went to job fair when I was 18 @ AACC and the recruiter said he could pay me 20 an hour plus commission… I show up to the office and the employees there said that just wasn’t true… not to mention the guy I was interviewing with showed up late… They are sooo sketchy

Stay away! This company advertises on WMAL radio offering a phony 50% discount based on the excuse of the month for needing work. Salesman quoted my roof job at $ 49k without even measuring the roof. He then lowered the price to $ 27k after making a high pressure sales pitch about phony discounts. We finally had to ask him to leave since he took over 2 hours and still wasnt ready to leave a proposal or firm price. He called back and sent a written proposal for $ 24K. Incidently, I got the job done by a very professional firm for $ 14k without all the hassel and BS. WMAL should be ashamed to have an advertiser this bad! This company’s tactics are beyond bad.

Beware of these people. We did not even contract them to do any work and I am getting screwed by them. We had the sales guy give us a quote. Then we asked about the financing. We let him run our credit to see what we qualified for. Well we never signed a contract and here it is almost 3 weeks later and they continue running my credit with different finance companies. I worked hard to get my credit good again after some bad luck 10 years ago. Now with every inquiry they make, it is dragging my credit down little by little. I did not authorize them to do this and have tried contacting them with no response. Will also be going to the BBB with this and contacting the credit agencies to try to clear the inquiries from my credit. I know inquiries aren’t that big of a deal, but when you work hard and honestly to redeem your past, it sucks when dishonest people like Nu Look starts to take that away. So be very careful dealing with these people. I was dealing with the Virginia office.

My husband heard their half price roofing ad on WBAL. I called to make an appointment but was told both homeowners MUST be there. I explained my due to my husband’s unpredictable schedule I couldn’t guarantee that. She told me it was their policy that everyone be there. I told her I knew what their requirement meant… they would pressure you into signing. I told her no thanks and hung up.

I am writing this review as general information about this company’s sales tactics, not their product as I did not hire them for work. I am a salesman and had previously spent 5 years in the building materials industry, so I am much better educated on exterior building products than most homeowners. For reference, I live in an end of group brick rowhouse with a slate roof of approx 8sq size.
I contacted Nu Look about a roof ESTIMATE, as I was planning to have mine replaced in the spring (no major issue, but it was built in 1949!). The salesman arrived on time and was polite and professional. He proceeded to give a very long product presentation (on the phone they ask you to prepare for 30 – 45 minutes, possibly longer if you have questions — total time was close to 2 hours). As I was already familiar with the majority of the roofing products and brands they use, I expected the presentation to go pretty smoothly and it did, but was still very long.
After this, the salesman — who would not give me his card because «he is in marketing» pulled out an iPad to provide 2 prices to choose from: a «better» and «best» option.
The two prices were approximately $ 7000 – 8000 (I say approximate because a proposal was neither left nor emailed). I bawked at this price because it was listed with a 25% off bonus, the current radio commercials say 50%. He agreed with me and swiped to the next page showing a 50% off discount — the prices were approximately $ 6000 for the «better» option and 7000 for the «best» option.
At this time I had already received two other quotes, both of which were under $ 4000 and from reputable companies that use quality roofing products. Of course, I told the salesman he was too high. He went outside and called his boss asking for a lower price. This was when he introduced a «special program» where they could offer the «best» option for $ 4,000 as part of a showcase house, etc. The only caveat, was that I had to sign right now, tonight.
Since I had asked for an ESTIMATE, and told him previously I wasn’t going to make a decision tonight, he told me this offer would be forfeit and hastily packed up to leave.
In conclusion, the salesman was polite and very knowledgeable. The final deal may have been a good one (still several hundred dollars higher than the lowest quote), but I wasn’t going to be pressured into a decision on the spot. That is never a good idea, especially with something as important as your home. I find it pretty silly that they wouldn’t even offer a 24 or even 12 hour timeframe to look over the specifics and make a decision.
Really, what this tells me is that the project probably wasn’t worthwhile to them, so they jacked up the price to make it so. Perhaps if your project is a bigger job, they would offer more value. But can anyone take them seriously when they offer 50% off in the winter and their price is twice that of a reputable competitor?
I hope this review is helpful.

They may do work. I’ll never know because I didn’t use them because of their extremely high pressure sales tactics, ridiculous A-​Z pricing structure, etc. Had they simply listened to customer request for a simple quote a lot of time would have been saved. They may do work however, I wouldn’t recommend them because their sale tactics.

BIGGEST RIPOFF EVER!!! Their advertised half price windows («because its winter and I just want to keep my guys working» the «owner» says in his add. We had a widow bid — 15 vinyl windows with no grids. The price started at $ 24,000 and after several calls to his boss the salesman «got it down to rock bottom $ 18 500. We went to another reputable company and got the job done for $ 7500 including more trim work than NuLook would do. Moreover, our new windows are Pella rather than the company I never heard of that Nu Look uses. RUN DO NOT WALK away from them they truly are con men!!!

AVOID THIS COMPANY AT ALL COSTS. Words cannot express the magnitude in which I despise this company and myself for being such a dumb jerk for believing that any company soliciting anything to my doorstep would be honest. They are a bunch of con men hustling their con game. I have no one to blame but myself for allowing the greasy, Drakkar-​Noir stewed-​sale guy into our house. It was a complete and total waste of our precious time.
In short, we were looking only for an estimate (no commitment) for a new roof (which I made very clear in the beginning) and instead was subjected to a B.S. high-​pressure sales pitch which left us no closer to determining a ball-​park figure for said roof.
If you see a sign in your neighborhood for their company be warned and if they come to your door — either tell them to get lost or threaten to call the cops for trespassing.

Stay away from this company. I had a sales rep, Phil Sczerba, come to the house, seemed like a good guy. He spent a couple of hours looking at things. We were supposed to connect for a follow up, to look at roofing products as well as discuss other projects. I never saw him again. I called and texted him repeatedly. No response. I finally got a call from the company the day my father passed away, and the guy on the phone, Jay, did not seem to care that I was not In a place to discuss a new roof.
If I could give 0 stars I would.

Wow I am really sorry my husband did not see these reviews and tons of others about this company before he to was taken in by this company and their add of 50% off a new roof to keep there men working over the winter. What a joke. Adam came out and talked to my husband and gave him a price of $ 7800 for our 1200sq foot roof. He never got up on the roof and measured anything. My husband put our last roof on but we are getting older and his back will no longer let him put another one on. My husband is a very trusting guy and believes everyone else is to. He told adam that was a bit to much for our small roof. Then he of course had to call his boss. So he then told my husband if he could pay cash he would be able to do it for $ 6500. My husband handed him $ 2200 cash at this point and signed his ipad and was told he would be recieving his reciept via email along with his contract. This was 12÷24÷15. He was also told that the project manager was to come out Friday. well in the mean time we recieved another offer from a local company for $ 2000 less. S&K which is who I wanted him to check with first since they work in our neighborhood and come highly recommended. My husband has called our saleman several times to inquire as to why we have not gotten a copy of the contract or a reciept for the money or seen the project manager. He has not returned any calls. today after spending the whole day on the phone being tossed from one person to another he said I do not want you doing my roof. He was told the money was already distributed for payroll and went into the company so it was not there. They would have to talk to their legal dept and see what the could do. Can you believe this. Just a prime example of a rip off company. We have always had good luck dealing with our community contractors and just because we heard the add on the radio fell for their scam. We are suppose to hear from someone tomorrow and I would love to come back and change this by saying the paid us our money back but after reading all these reviews and other sites I am so sorry we ever heard about these people. I own a very busy hair salon and I can tell you all my clients will hear about this company and be warned as well.

Talk about high pressure sales! OMG — what a dreadful experience. If you are considering getting an estimate from this company be prepared for a HIGH Pressure Sales Person to come out NOT an actual Roofer/​Contractor. The sales person was very charming; but, the pressure of signing that night is almost unbearable! I kept explaining to him that I was at the beginning stages of my research and still wanted two other estimates (one which I had scheduled already) and he kept saying what it take for me to sign tonight and not have the other two come out. I was told if I signed that night I had three days to cancel if I changed my mind. Which I did both. I woke up at 2am in an absolute panic thinking what the heck did I do. I emailed the sales person’s supervisor (twice) regarding canceling and asked for acknowledgement that he received the emails… crickets. Instead, only minutes after sending the first email I starting receiving calls, emails and text messages from the Sales Person himself begging me to not cancel, stating his job was in jeopardy because he gave them the 100% that I was all in. Mind you he practically begged me to sign the contract assuring me I had a 3 day right of rescission. I have now put a call into the sales person’s supervisor’s supervisor. Let’s see how that goes, stay tuned…
UPDATE: I spoke with a gentlemen named Chad with Nu Look who was VERY helpful and in my opinion saved the day. I do believe that Nu Look offers a great product that probably does not need to be ‘pushed’ by a high pressured sales person. THANK YOU CHAD!

Had Adam come out to give an estimate for a new roof. After taking a quick look at the house we (my 80+year old mother, 19 year old Bailey and I) sat in the living room to hear what he had to say. Adam pulled out all kinds of samples of wood, shingles, rubber membrane and the like. He was extremely high pressure. We finally got to what it would cost. He gave an estimate of between $ 17,000-$ 23,000 saying if we signed right away we could get some savings but if we waited 10 days the price goes up and if we waited longer, the price goes up even more.
We contacted a second roofing company. H. T. Harrison. They came out, took measurements and photographs. Then they mailed the estimate to us.
Their estimate for the same job using the same materials … $ 7,800 !

I have mixed reviews with this company. The sales rep Brian who came to our house did a great job, he was very professional and knowledgeable. Two of the biggest selling points for us was the promise of a project manager so that we wouldn’t have to manage it ourselves and their window installers work only for Nu Look, have been trained in their specific window installation and clean up after themselves.
Installation day came. Josh and Alex came to install, Justin, the project manager, was not with them. They were nice, not very professional, but nice. From a far they seemed to do a good job taking out our old windows and putting the new ones in. They came at 8am and were finished at 6:30pm. The project manager did not make an appearance the entire day (how do you manage a project when you aren’t there?). As Josh and I walked around the house to look at the installation, there was so many things wrong. Overall, they were incredibly sloppy. Their caulking was poorly done, tons of it with huge globs everywhere and didn’t caulk some places they should have. Josh showed me the outside front sill and said he tried to make it straight but this was the best he could do (very obviously crooked) since there was rotten wood under there. In order to fix it he’d have to replace the wood under there and he didn’t have any wood so he’d have to come back. I pointed out all the sloppy caulking and he admitted it was sloppy. He also left some of the stickers on the windows or tried to rip some of them off and left the half ripped sticker on. There were also huge greasy arm and body marks left on the outside of our new $ 6,000 windows. He left off a piece of plastic on the inside side of one window (which my husband found in our gutter a month later) and the basement window was off track. He got caulk on our ceiling in the basement. All of these things COULD have been recognized and corrected IF the project manager Justin had been around to oversee Josh and Alex. Josh calls the project manager and tells him, in front of me, that he has a lot of things he needs to come back and fix. I give the check to Josh and he then pays out Alex in cash right in front of me. Alex is meanwhile constantly spitting in my grass while we are talking. After they drove away, I looked on the sidewalk and street in front of my house where they had parked and saw about 15 cigarette butts that I then had to pick up. After they left I looked around and noticed they left trash in our bushes, on our lawn, on our roof, everywhere! They cleaned up the big stuff but most of the little things were lying around. Which I then had to clean up as well.
The second time Josh and Alex come back they tried to fix some of the mistakes. For sloppy caulking they just added more caulk. He took off the stickers. Didn’t really fix anything to our standards.
I called Justin, the project manager, to complain again and he says he’ll send them out a third time to fix everything. Before they came Justin finally shows up at my house to see the issues himself. This is the first time I’m meeting our project manager. He tells me that this is not their usual work and the quality is not up to Nu Look standards. He took pictures of everything.
The third time Josh and Alex came back nothing changed. I was completely fed up and called Justin. I told him he cannot send Josh and Alex back, they are not capable of correcting their mistakes and doing an acceptable job. And that’s when we met Brad and Ryan. If it weren’t for Brad and Ryan, I would be giving Nu Look a terrible review. Brad and Ryan were the second set of installers who came out to fix Josh and Alex’s mistakes. They showed up without having any information on what they were to fix because Justin didn’t give them any. I don’t know why he didn’t do this and send them the photos he took on his phone. After looking around they realized that they didn’t have the right metal to use for our windows, since they weren’t told what materials to bring, so they needed to come back another day. And they did. They worked all day fixing SO MANY things that Josh and Alex messed up. They even discovered other things that we didn’t see the first time. Josh and Alex had left exposed wood on the outside of our basement windows, which should have been capped with metal. They also straightened the crooked window sill in the front. I told Brad what Josh had said about the rotten wood and he looked up there and showed us that there was no rotten wood. Josh flat out lied to us because he was too lazy to fix his sloppy work. Brad and Ryan cleaned up everything and left nothing behind. They were both completely professional, took pride in their work, easy to work with, and did a quality job that met our standards. Our windows now look beautiful, all thanks to Brad and Ryan!
Only use this company with Shawn as the project manager and Brad and Ryan as the installers. Brad and Ryan saved our windows and did an impeccable job. Thank you guys!

Nulook home design is the best home remodeling company out there! From start to finish I was completely happy! Their service, products and quality of the work can’t be beat! I’ve had two houses done by them including a roof and windows and they surpassed my expectations every time! I would highly recommend them to everyone and have already referred my family and friends! I will continue to use them for future remodeling projects!

I cancelled a contract with another company so that I could purchase my windows from Nu Look based purely on the «higher customer service» that the sales rep told me Nu Look offered. From the moment I signed the contract, they stopped communicating, did not return my calls and have yet to set a date for installation.
I am speaking with an attorney to see how I can cancel my contract and get my deposit back. I would avoid this company.
UPDATE 9÷1÷15 — Still not resolved. The Sales VP, Chad, called me after I posted the original review and assured me Nu Look would make everything right. I waited, and waited for my windows to come in. When they finally did, not only did they not order everything, 2 of the windows didn’t work, and the crew used the wrong color caulk around the windows. A foreman came out and fixed the caulk but it goes back to poor planning.
The Service Manager George came out to finish the installation a couple of weeks after the original installation, and STILL the install is not finished. It’s been almost 3 months since I signed the contract and what I contracted for is not complete. One of the broken windows has yet to be fixed and the Service Manager has stopped responding to my emails.
Too bad I can’t give a rating lower than 1 star.
UPDATE 9÷8÷15 — Still not resolved. Call has been placed to my attorney.
RESPONSE To 9÷10÷15 Comment from Patrick F — On multiple occasions, I explained I could not answer my phone at work and to please communicate with me via email. Plus, I only have one phone number so I am not sure what «both phone numbers» you are referring to.
I did indeed ask to reschedule 1 time; after it took 10+ weeks from contract signing to installation and we could not be home the 2 days you scheduled before checking with me.
Either way, your sales rep made promises he could not keep. You made commitments you did not keep. Your company did not order the right items, did not use the right caulk, did not inspect the quality of the products they were installing, and did not verify what you ordered matched what we purchased.
My concerns and problems with Nu Look stand and the people who have asked me fully understand the problems they may encounter if they choose to go with you and your company.

It’s a shame to see so many ONE star reviews for this company, especially when most are bashing the sales cycle itself and never even got to the quality of work. I understand that the «high powered sales cycle» is unappealing for most people — I however don’t mind it. I needed a roof, I already had other quotes, I knew what my budget was, and the salesman worked with me and the home office to get the «top of the line roof (as another reviewer put it)» installed at the budget I expected based on other quotes I had already received.
However — the most important part of this review — the actual WORK and quality of the installation. Three simple words — couldn’t. be. happier.
The work crew was exceptional — all very polite and hard working roofers who knew their stuff and were meticulous about making sure that they cleaned everything up out of the yard after the end of each day. My yard actually looked BETTER when they left than before they even started working! They even went out of their way to replace a couple planks in some eaves that were blown out during bad storms last summer that I really had no idea what I was going to do about — and no, they did not «charge me extra» to do so — the foreman told me he prefers to make sure «the job is done right».
The end result — a spectacular roof that looks great (I’ve already had neighbors commenting on it) and cost me exactly what i was willing to spend.
So while it seems so many people are having these «awful» experiences, I had quite the opposite. As i mentioned earlier — Couldn’t. Be. Happier!

Last Friday I had a salesmen come to my home. He was referred to me by a neighbor who used them and I had high expectations. I would say those expectation were met as the salesperson walked me through the program and I was sold on the quality of the materials and the efficiency of the installation. All was going well until I told the salesmen I wasn’t willing to sign a contract until I received more bids as he was the first. It honestly just turned ugly and my wife and I were stunned by the sudden change in demeanor and lack of professionalism. At one point he said, and I quote «If I have to come back out here to have you sign it will cost you $ 500». I honestly thought I misheard him until my wife confirmed that she too heard the same thing. I understand the gentleman (?) wanted to make a sale, and I get that odds are he loses the business statistically if we don’t sign. That said I don’t think my not signing a contract is cause for being rude and quite honestly acting like a child who you have said no to. Maybe he was having a bad day, was having problems at home, who knows, but my experience with Nu Look was not a good one and it cost them my business.

Wish I’d read these reviews before having these guys come to give me a roofing estimate. The sales guy was nice enough but took more than 2 hours of my time… and when I made it clear that I was not prepared to commit to anything today, he said that he doesn’t like to work for free and that I should respect his time. WTF!!!
I made it clear at the home show where the appointment was scheduled that I am only doing my due diligence now and getting estimates. This guy tonight would not take NO for an answer — and he kept telling me that I’d not get a better deal even though a neighbor got her roof redone recently for less than HALF of their first estimate. (I got 3 during the course of this 1 visit). I don’t have time for this kind of BULLSHIT. He kept asking what his number would have to be for me to commit today, and when I told him that there was nothing as I am in my research phase, he told me that I hadn’t answered his question! YES I DID! It just wasn’t the answer he wanted to hear.
He then asked if I would do it if he offered $ 3,000 and I told him no. Honestly he was never going to offer $ 3,000 as the original estimate for the lesser quality townhouse roof was over $ 10,000!
Who has TIME for this crap??? Not me. I spent the last 45 minutes of his appointment trying to get him OUT of MY HOUSE.

I have been visited by these guys three times recently. I guess my roof is just begging to be replaced.
1^st visit I opened the door and the sales guy started telling me about my roof and why I should replace it. He knew about cosmetic damage to the back which was a bit freaky because it indicated he went thru or over a short fence into the yard behind the house. And then he mentioned how his timing was great since he saw me cleaning up after diner. And that was even freakier because he could not have known about us finishing dinner unless he was looking into the house from the back yard. He didn’t appear to know going into people’s backyards is a no no.
It took me a good while to get rid of the pushy sales guy but I think something about our conversation made him feel I’m going to fall for a high pressure sales pitch/​presentation/​roof-​collapsing-​scare by the estimator and do business with a company with pushy door to door sales guys with no understanding of privacy of a home … since they come back twice since and I was unfortunate the third time to be there when they came.

I would give it 0 if I can.
Terrible spam company. They tell everybody they will give you a free estimate and a personally 40% off discount. Once they got your cell phone number, they will call you everyday even if you cancel the appointment.