Carvel

I went here today to buy an ice cream cake. They have a pretty large selection of cakes for such a small shop. Other than that, when I walked in, no one seemed to even be in the store, and it took about 10 mins for someone to come help me. The person who worked there didn’t greet me, he just grunted at me. I tried to give the guy the benefit of the doubt thinking maybe he had a bad day, and tried to strike up a conversation. He told me he didn’t care that no one was the store because he wasn’t the owner and then grunted again, rang me up and walked into the back without saying goodbye or anything. I’m never going back there.

lilian pls
lilian pls
lilian pls

One star is being nice. I asked for a Reese’s pieces dasher once with vanilla ice cream and the owners son said no. I asked for it again, trying to reiterate the simplicity of my order and the son replies to me” I know it sounds that simple but I just can’t do it.” I didn’t order anything that day and had some feedback for his service. I skip this place entirely and go to the oyster bay carvel. Much friendlier staff will all smiles. It’s worth the extra travel time to not give these animals my business. Theses people are worse than the soup nazi.

No clear indication of Nutella cone prices on their menu anywhere, but thought I’d try it. After ordering, was rudely told «umm ok $ 5» by (presumably) the owner’s son as though he made up the price on the spot. The older lady working with him then took my money and literally threw the change back at me. I remember when the staff used to actually care at this place, but now I guess they have new owners who don’t understand customer service. ALSO, as I’m eating my cone outside in the car, I find a shard of metal/​aluminum type material inside. Was so turned off and would have run back in, but the line was out the door (it was free cone day) so I tossed the cone into the trash and vowed to never go back to this location. Where are you 90’s Carvel!!! Come back!

The worst customer service, I wanted to taste 2 flavors and the asian lady said only one taste allowed. She was very rude. I had the runniest milk shake ever. It was terrible i mean anyone could make a better milkshake at home. Pleaseeee somebody open a good quality Carvel in Glen Cove because this location stinks!!! They need to get a lesson in customer service before all the local people choose not to go here like almost every other review! I will avoid this location at all costs and get your ice cream fix at Stop and Shop next door or anywhere else.

Second time I’ve been here in maybe ten years. First time was great, about a week ago with my girlfriend. Service was great. Today on the other hand was a different story. Not only did I have to wait almost ten minutes to even see a worker, she took forever to even look up and acknowledge us. She ignored me, and took someone else’s order. When her son finally helped me he told me it was an Extra dollar for my milkshake to be thick. What kind of sense is that? If anything it should be cheaper because I’m asking for less work. Not very happy. It ended up being like soup. Don’t think ill be there for a while

The ice cream is okay, but probably the worst customer service I have ever come across! Really, these people shouldn’t be in business. A disgrace.

This is a place that shouldn’t even bear the Carvel name. Tom Carvel is turning in his grave. They can’t make a decent fresh brown bonnet. The guy should have been ashamed to even hand it to me. All the chocolate was watery and ran down the cone. I gave it back to him and he said, «What’s wrong with it?» Really? I knew I shouldn’t have tried it one more time but I didn’t feel like driving to Oyster Bay where the man takes pride in his product and his store. THAT’S worth the trip. Never, never, again!

This Carvel should not be in business. I ordered a sheet cake with Spider-​Man on it a week in advance and paid $ 57 in full. When I went to pick it up, it was not ready. The owner threw some crunchies on top and misspelled Happy Birthday with two Y’s at the end. When I asked where the decal was, she cut it out and slapped it on top. She proceeded to ask me what was wrong with it when I complained. I asked for my money back, she refused. I asked for a refund of the decal, and the added cost of a custom made cake, she refused. It was a disgusting experience and I will never go back to that Carvel again.

Carvel is well, Carvel! Good ‘olé American Ice Cream as dreamed up by a Greek. While raspy voice Tom Karvelas isn’t with us anymore his spirit lives on in the form of what is left of his once dominant brand. Carvel is consistently mediocre but good. If you are lucky enough to be near a well run store then you will always be in for a treat. Carvel isn’t Emack and Bolios, which I think is the ice cream parlor sent to us by the gods, but it’s good and at times very good. You can’t go wrong with any of the two flavors of soft ice cream, whcih if I am not mistaken Carvel pioneered. I’m partial to the decadent ice cream sandwiches.

Avoid this Carvel at all costs. It’s cleanliness is akin to a dirty Chinese restaurant. The two employees’ clothes were dirty as well. I ordered two milkshakes. One was a cookie dough, the other a Swiss Miss shake. The cookie dough milkshake was runny. Apparently the new owner has changed the ice cream content of the shake from 65% from 75%, for a thick (i.e. normal shake), there is a $ 1 up charge. The Swiss Miss shake tasted fine, but cost $ 5.99, seemed a bit steep. I didn’t realize Zimbabwean hyperinflation had arrived in America already.