Glen Ellyn Vision Center

I wish there was a negative star. I would not recommend this company to my worst enemy. I went into this vision center and told them up front that i wanted contacts. they went through all the tests; prescribed me contacts that they didn’t have in stock so i had to come in a week later. put the contacts on and they were not right, i couldn’t see. they tole me to give them a week and see how it goes. i couldn’t even wear them for a day. i went back in and they gave me another pair; still not right, gave me another pair, still not right. They have no idea what they are doing. While i was there for the first time i paid $ 300.00 for this exam which i feel was way over priced. Then when i decided they could not get my prescription right i gave up on them. i ended up walking away with no vision and out $ 300.00. then a week or two later i received a bill for $ 300.00; i figured they had bad book keeping and didn’t record my payment. Nope not at all. they were charging me another $ 300.00 because insurance wasn’t covering for additional costs. After many conversations; the bottom line is that they are trying to charge me $ 600.00 for an eye exam and getting nothing else.
Stay far away from this place. find another place to go.

I don’t like posting one star reviews as I previously received a rude message from a business owner. So here goes…
1) They do not bill your vision insurance for the exam. They only bill the medical insurance. When I questioned the policy they said it depends how the doctor codes it. If the doctor said there is a medical diagnosis then they bill medical. My husband, son, and I have always been billed to medical insurance with no explanation about the diagnosis.
2) When I initially called this place I was told they had accommodating hours. I explained that my schedule is difficult. I have a son, and my husband works nights and weekends. I cannot afford to find a babysitter for appointments. They have said they can work with me on scheduling. I did not find them accommodating in this way. Apparently if I did not work during the day, it would be much easier.
3) On the past two exams, I sign the form saying I decline the additional tests that result in an extra fee. Both exams, the doctor performed a test that was not covered by my insurance and I had to pay out of pocket.
4) I brought in my old pair of glasses for them to examine. They wanted to check the old prescription, even though I brought in the paper prescription. The woman melted the lens on my glasses. She blamed my «cheap» glasses. After I expressed my anger, she offered to order me a new lens for free.

I was very unhappy with my appointment here. I presented with a set of symptoms that I now know to be the classic signs of optic neuritis. This is a condition associated with degradation of the optic nerve (it is commonly associated with MS). The only thing that they seemed interested in was selling me a new pair of glasses. I explained that I was suffering from:
— Pain behind my eye and on moving my eye.
— What I referred to as ‘Flashes’ when moving my eye under bright light.
— Loss of vision.
— Lack of vision (as opposed to blurriness).
While waiting the two days for my appointment to get fitted for glasses (totally un-​neccessary) I lost all vision in my right eye. I made an emergency appointment with an ophthalmologist and went from there.
7 months later, this is now back to about 60% vision which is permanent damage. Had I been diagnosed earlier, a dose of intravenous steroids might have mitigated this. An optician is supposed to be the ‘front line’ in addressing more serious eye problems. That’s why you pay them for the eye exam. The Glen Ellyn Vision Center totally missed something that is a relatively frequent occurrence.

Prior to making my appointment, I was laid off and had no vision insurance, so I had been wearing ‘old’ contacts. As soon as I had vision insurance, I made my appointment at Glen Ellyn Vision Center. There they provided me with the best experience possible for having an eye exam. At their office, I never felt ashamed for the fact I had been wearing outdated contacts, and that I had neglected my eyes for two years. The exam was more thorough than an other eye exam I have ever had in the past 20 years. My weight, blood pressure, and other tests were performed in a private room prior to me entering the actual room where the eye exam was given. The staff was beyond helpful with picking out new frames and took their time with me until I decided on the perfect pair. My appointment was on a Tuesday, and by that Friday I received a call that my new contacts and glasses were ready to be picked up (that’s only 3 business days)! I could not believe the fast turn around time. When picking up my glasses, the staff was once again very welcoming. They made sure that the glasses felt right on my face and were quick to offer making any adjustments that might make them more comfortable. Thankfully, the glasses were perfect just the way they were.
I would highly recommend Glen Ellyn Vision Center to anyone who wants to be treated as family rather than just another customer.

STAY AWAY! this place has absolutely the most horrific customer service we’ve ever experienced. If you’re not dressed to show you have money, don’t bother talking to the receptionists. We decided to try this place out because it was so close to home. We came in for a routine eye exam and contacts, but because we were a young couple, we were treated so poorly! After waiting almost an HOUR (when my husband was the only patient there on a Saturday morning) he was finally taken back for his exam. While I was waiting, I asked the usual questions about what’s included in my VSP. They seemed to be extremely annoyed I was interrupting their online shopping spree to answer my questions — just to reaffirm that everything was covered. Exam and contact fitting took 2 hours. We finally get to check out and they had me a bill for over $ 200!!! NO ONE informed us of the contact fitting charge PER CONTACT he had to try. They also try and coax you into getting all these extra exams that cost hundreds of dollars while you’re in with the doctor. and from reading the other reviews, this place sounds like it’s just trying to nickel and dime you for everything they possibly can. I’ve been to many other eye doctors where they take care of the patient and put them first. this place should be reported to the BBB for shady practices and be shut down.

A good place to go for your vision needs. It is pricey, but I like to support the independent business when I can. The opticians I’ve worked with have been really great at helping me to find glasses that suit my face shape (it’s pretty square).

All the way around… terrible! Only in it for the buck, and I thought I knew these guys… they would steal from your mother! Snobs.

Stay away! I’ve been a patient here for years with little trouble, but have become fed up with the refusal to bill my vision insurance rather than my medical insurance, leaving me with out-​of-​pocket costs that I could have avoided if this office employed proper, non-​shady billing procedures. Save your money and head to Lens Crafters.

Destroyed a friends glasses.
Get this. My friend brings them a perfectly good pair of glasses that need an updated prescription. But instead of filling the prescription, they destroy the frames. It turns out that when you bring a pair there they have you sign a «not responsible for breaking your glasses at the lab» waiver.
My guess is that this happens a lot.

Simply the best. The doctors are great and friendly but not overly which is nice. I’ve been going to them for many years with a somewhat complicated prescription. I even live in CA now and still don’t trust anyone else with my eyes. I see them when I come back. Literally wouldn’t go anywhere else.

Total professionalism. I could barely read the newspaper before I went there and now I can see the St. Louis Arch from Chicago even when I’m facing Canada.

Shady.
I’ve worked at doctor offices before and was outraged when I saw my husband’s invoice. They were billing his medical insurance instead of his VSP first. They were stating that it was a medical or emergency visit when in reality it was only for a routine eye exam for glasses and contacts.
I know everyone is pressed for money these days, but this is a shady way to do business.

Finally someone got my contacts right! (which has not been easy!) Great variety of sunglasses. Love this place!

My advice. Stay away. The reception staff was nice enough, but the Dr. was really rude. It was like she didn’t have any personality and was put-​off to be seeing patients. I looked over the frame options in-​store, they were pretty standard and boring– if you’re over 50 and looking for readers– maybe– but nothing current looking.