Armstrong Relocation

This firm was recommended to me by our corporate relocation firm as they did not handle personal moves. I understand the typical frustrations and issues that occur during cross-​country moves as I’ve moved over 5 times across the country. My experience with Armstrong Relocation Services out of Glendale Heights, IL, and specifically their VP of Sales, Scott Johnson, was the worst I’ve ever experienced. Packers showing up late. Driver never getting out of the truck. Movers who were on the first day of moving without any training. It is November 13^th and I wrote a detailed letter to the firm on August 12^th. I have never heard back from them. DO NOT USE THIS FIRM! They are not responsive, nor do they care. My claims experience continues to languish and I can’t help but think they are just trying to wear me out and get me to back off. It’s just a numbers game to them.

The rep never showed up for a quote appointment … enough said. Even the office couldn’t locate him.

I find it extremely questionable that only the negative reviews for this Unilocal «advertiser» are the ones pushed to the non recommended reviews.
I stand by my original review and now question whether to ever rely on the Unilocal results. For sure I will always check out the non recommended reviews for a full picture of a business.
The team I dealt with at Armstrong neither treated my property with care (damaging 22 of my pieces of furniture to various degrees) nor responded to my calls in any sense of a timely manner. I would not recommend them to anyone.

Amazing. You get what you pay for on the moving company. I had a local company called Concierge moving pack me and they were horrible. United was professional and amazing packers. Such a difference. They may be expensive, but they were amazing

Armstrong Relocation handled my move from Arlington Heights, IL to Columbus, OH. Moving is very stressful and from the very beginning CeCe and Rich from the Florida office kept me informed through email and phone calls every step of the way and answered all of my questions in a timely fashion. Mike, Carl and Justin, arrived at my apartment in IL and packed up my stuff with care. They were very friendly and professional! Mike and Carl made the trip to OH and brought in two local Columbus guys (forgot their names – sorry!) and all of them, again, handled my stuff with care and were very friendly and professional! None of my items were damaged in the move especially since they packed me up in IL on a Friday and my stuff didn’t arrive in OH until Tues. I would totally recommend using Armstrong Relocation for your next move! Everyone I worked with exceeded my expectations!

Armstrong Relocation /​United Van Lines handled our move from Chicago to Austin, TX. As anyone who has moved or prepared to move, knows what a stressful process it is to locate a good moving company. I appreciated the knowledge, experience and professionalism of everyone I was in contact with at Armstrong. They set my expectations appropriately, handled my questions and managed my move with care and professionalism. Our drivers were great! They have been in the business for a long time and knew what they were doing. I would recommend Armstrong /​United — a reliable, professional moving company.

I hired Armstrong to help relocate two of our office locations, and I truly wish I could give them a 4 or 5 star review but the closing was handled poorly.
The movers themselves were skilled, helpful and communicated wonderfully with me throughout the moves. For our move in the suburbs, they rented us totes and dollies to pack our things in. Our move was a disaster as we had to be out of one space and the other was unavailable. So we moved to temporary space first and then had Armstrong come back and move our furniture to our finished suite. During that second move, the movers took a few empty totes and dollies that we had. When we were ready to turn in the rest of our rented equipment, we were told that we were missing 12 totes and 4 dollies. I know for a fact that the movers took empties back to the warehouse, but the company contact for Armstrong insisted that was not the case and that it was my fault they were lost.
In all, we had to pay over $ 800 to replace 16 rented items. It was such a shame; we spent so much money with the company, and then to be treated like this at the end? He explained that how «common» it is for people to misplace the totes, for other people to «steal» the totes… sounds to me like it’s a scam for them to make extra money at the end.
I ended up paying the money to replace their rented items, but the whole experience left me feeling salty towards this company in general. I would not recommend them for a move unless they let you just use BOXES instead of their «rented» equipment.