Adventist Health Pediatrics

Okay so I am updating my review. I stand corrected on the fact that they do not kick you out if you delay or decide against vaccines.
I give the doctors (who I love) 5 stars. I give the office staff 1 star.

Although we’re relatively new to AHP, my wife and I are pretty impressed with the quality of care our kids have received within the last 3 months of coming here. We had to switch pediatricians as our former doctor is no longer in our network.
The office complex is very large and has a great sized parking lot. We haven’t had parking issues yet. Elevators are hit and miss so I’ve taken the stairs both times. The building is kept up well though it’s a bit dated.
Office staff has been helpful and polite both times I’ve been there and my wife hasn’t complained about them either. Dr. Greene has been wonderful with my kids and I feel we are getting better care with her than with our previous doctor.
It’s nice to have a doctor who does their job well!

My 1^st time here w/​my son.
Pros: the waiting room is big, clean and has books for the kids; when I got there was no one there, but then again I got there way too early.; Dr Kim was professional, she asked questions about my son and also was a good listener. She acknowledge my concerns and answered all my questions; Her nurse was also friendly.
Now I don’t have any cons, being my 1^st visit, but I can see where Unilocalers are coming from about the front office and there customer service strategies.

I’ve been taking my Kids here for years. I’ve made several complaints about the staff. I’ve reported them to our insurance company. No one knows how to run this place. I call with an emergency, 2 kids with super high fevers and they tell us we cannot walk in we have to wait for someone to call back, which takes forever! They NEVER turn their phones on on time. Which means they always run late or are just careless. The whole staff just needs to be replaced at this point. Only reason we’ve stuck with them so long is because all the Dr’s are amazing. I just wish they’d open their eye and realize how awful their staff is!

Doctor Tu is great. However the receptionist just now was very rude to me and dismissive. She put me on a long hold right away and then cut me off when I was telling her what I needed and put me on hold again. Then she finally answered my question in an annoyed manner. This isn’t the first time.

My daughter’s primary pediatrician is Dr. Germaine Green but has also seen Dr. Serena Tu as well. Dr. Tu was great! However, since my daughter mainly sees Dr. Green, my review will be based on her, her office staff, and other pertinent topics. Also, I know that wait times are pretty common for almost every healthcare related office, so I did not focus too much on wait time. Read section on «Wait Time» for more details.
First off, Dr. Green from the first day I met her (which was when my daughter was two days old or less) was so warm, thorough, kind, patient, and professional. I can see why she’s a pediatrician! She’s so great with interacting with my daughter.
Every visit that we’ve had, she has been consistent in terms of being timely as possible considering her patient load (I will talk about wait time later); warm and kind as she enters our room; thorough in her physical examination; informative; will definitely address all questions & concerns that you might have; provides health promotion (informs me of what to expect in the next stage of life for my daughter and what I can do to help); and so easy to talk to. She listens to your questions and concerns, which is so essential in healthcare.
It seems that recently a new pediatrician has joined this practice– Dr. S. Rao. So, there are a total of three pediatricians now.
OFFICE STAFF
Melinda (one of the main front office staff) is awesome! I know how busy she must be with all the phone calls, registering people, and other administrative tasks that she is doing but she has been so patient and kind in-​person and over the phone. I haven’t had much interaction with the other office staff but I think that they’re probably as helpful!
NURSING STAFF
Our nurses have always been great. In terms of interacting with my daughter in checking her vital signs and giving immunizations– they have been gentle, patient, and professional.
SCHEDULING APPOINTMENTS
For most if not all of my visits, I was able to schedule dates/​times that pretty much met my expectations. Also, Melinda will offer to schedule your well-​baby/​well-​child visits ahead of time (for example, if your child (ren) is going to have a 12 month old visit, she will help you schedule MONTHS in advance), which is helpful if you want to get a certain date/​time that you want.
In terms of scheduling sick visits, I was able to get in pretty fast as well. The nurses on staff most likely triage your child (ren)‘s situation and will schedule accordingly.
WAIT TIME
For well-​baby visits, I have not had to wait much longer than my scheduled time slot (maybe about 10 minutes or so?). For a sick visit, we did have to wait for a long time (maybe 45 minutes-​1 hour) but that day was unusual in that there was only one doctor available that day. I think that it helps to schedule your appointment either as the first one of the day or the first one after their lunch break.
Once we’re in a room, for well-​baby visits– the wait is not that long. For our sick visit, the wait seemed longer but it could be because I had a sick baby and felt the urgency for her to be seen.
INSURANCE & PAYMENT
I have HMO insurance and was starting to get discouraged that I wouldn’t be able to find a doctor that I liked because of my limitations; however, I was wrong! I found Dr. Green who was one of my top choices!
Payment method for copayments– I’ve only paid with check or cash, so I’m unsure if they accept any other forms of payment.
AFTER-​HOURS HELP
I left a message after hours and got a call back from the on-​call doctor right away. Also, the nurses are great about returning your call and answering questions.
WAITING ROOM
They recently relocated to a new office. The office waiting area is large, which is great if you have a newborn or baby who needs to be strolled around or kids who want to walk around. There are plenty of seats and also they have set up a little library area– not many books yet. The interior decoration is nice and the office itself is nice. Kid-​friendly.
PARKING
There is a pretty large sized parking lot and there are no parking fees!

Dr. Huang is not only extremely competent and intelligent, he is also very friendly, caring and good with my kids. He takes his time and answers all our questions. We are so sad to see him move to the bay area!