Cole Haan

Great customer service! In the Glendale Galleria which is always a maze adventure. Beautiful shoes, with personable, outstanding customer service. We got their about 15 minutes before closing time, but they greeted us with a smile (very rare for Los Angeles BTW)!
Glendale is know for its 90-​minute free parking areas!!! Find one parking lot and walk around the Galleria. Many fun restaurants and stores. What an awesome way to spend the weekend if you are a shopaholic like me! ;)) Great, great quality shoes!

Beyond excellent customer service at this location. I hate exchanging products but the manager/​owner personally helped me exchange a pair of boots I bought online and he was amazing. It was quick and effortless. The new pair arrived in time for me to gift them for Christmas. Go in and experience it yourself!

Great service over here. I went to return a pair of ZeroGrands and also exchange two other ones since I had gotten a half-​size too small. The sales associate was very helpful and the experience was hassle-​free. Turns out he had originally worked at the Cole Haan store in Seattle where I originally purchased the shoes. Small world! Stuff is a little pricey, but I always just wait for sales… you can get really good deals especially if you keep tabs online at

this stuff is pricey but they have an amazing reputation for quality, and u know quality costs. like me! haha…
the lunar grand and zero grand collections for men (and now, recently introduced for women) are beyootiful and are what caught my eye and turned me on to this brand. i mean i knew of cole haan long before but they seemed to be very fuddy duddy shoes that like you wear with a suit and in an uptight office. and since i neither have a suit nor an uptight office!!!
claudia helped me out with an exchange. i bought some shoes on line and the sizing is wildly different which is disappointing, so nothing fit. but she helped me with a return in store, and then an exchange on-​line, since they also didn’t have the stuff i needed in house. that was very very helpful b/​c they had already told me on line that there were only 7 pairs left of the shoe i wanted so i was trying to hustle and order ‘em quickly lest 7 other people have as good taste as i do and the same size feet no less and try to pick ‘em up! was glad i could do it all in one trip because initially on line on the phone, they told me return the shoes, get your credit, call us back and we will complete the order that we have on hold for you but do it quick! (limited edition zero grand, gunmetal metallic!).
anyways claudia was very very helpful and pleasant! this is certainly the level of service you hope for when you’re buying $ 268 mens shoes! and she even knew about the non cole-​haan shoes i was wearing haha! (palladium!). so one of us must have a shoe fetish.
just saying!!!
;-)

The store was clean, the staff impeccably dressed. Very friendly. I’m a regular, as in every couple years, I need some Cole Haan. I have penny loafers, belts, shoes… it was time for a handbag… found a nice black one on sale.
A little disappointed in your shoes. Boring. Sad to hear the store on Rodeo closed, and the one in Costa Mesa. I hope the store in the Venetian in Vegas is still there! Where’s a girl to get her Cole Haan!??

Today Eric assisted us and he was so helpful and informative! Plus a great sale is occurring too!!!

Came by last week and saw a great pair of boots with camo accent in the leg…
Bought them took them home and yea they were a 1.5 sizes too big… My excitement to get them was too much as I ignored the sales guy telling me to try them on as they run big…
I should have taken his advice… But ohh we’ll I came back today in hopes of some store having a size 12 but not my luck…
But on to the review… store was staffed by 2 female associates that were closing a deal on 2 customers buying several pairs of shoes… They acknowledged me and said they would b with me in a second…:
After a few minutes perusing. The walls… Yes I used a big word ahhaha… The sales girl apologized for the wait… And assisted I trying to find the shoes but no luck… She did the return and again apologized for not having them in stock…
Overall great service both times…

5 stars for the shoes which are a great quality and the best comfort! And another 5 stars for the awesome customer service I was given. My salesperson was an awesome cool and laidback guy named Devonaire who helped me process a customer refund. I expected to be given the run around but instead he gave me an awesome solution to process the refund. I thanks you again Devonaire for the awesome customer hospitality.
–Lunchbox

Check out this store at The Americana.
I’ve been looking at the lunargrand and saw the reviews online that it is comfortable.
I like comfortable and stylish shoes so I called and checked if they have my size.
Luckily they do have it in store and so we went.
Claudia and the other lady who assisted us was so nice.
Kudos for this two ladies — customer service — check.
Two days later… can’t get enough of Lunargrand.

I absolutely love this location.
It has been a tradition that I shop there every Christmas for my husband, and they have an wide variety of hip yet elegant men’s merchandise.
It is always super clean, and they always have some sort of a deal. The employees are nice but not too over-​servicing or pressuring.
If you go, you will love it! Do try them.

I’ve had my eye on a pair of lunargrand saddle shoes for a while now. The exact pair & size I wanted was on the Cole Haan website and I was about to pull the trigger when I got an email from Cole Haan. It was in response to me signing up to be on their email newsletter and it granted a 15% off additional discount. This was for one time use so I figured it was now or never… I hadn’t thought about calling the Cole Haan store at Americana to see if they had the pair I was looking for. I had heard the lunargrands are super comf and figured it would be best if I tried them on to make sure they were for me… So I called the store.
It was just about 9pm on a Monday evening. Having worked retail myself, I thought the last thing they would want is a customer calling right at closing asking questions. Talin answered the phone and happily answered my questions, found my shoe & size, confirmed the colorway & happily put them on hold for me until the end of the next business day. I really appreciated that. When I went to pick them up the next day, I met Talin and apologized for calling their store so late and she was just as nice in person. The lunargrands looked great, felt super comfortable and were on sale just like they were online. I showed the email I got to Talin and she punched in the code so I was able to get an addtional 15% off… I was super happy and super satisfied with the customer service I got. I know what I’m buying, I’m trying to get a good deal and I was looking for help in finding my pair. All of these needs were met at Cole Haan by Talin. I know good customer service and she certainly displayed that. I will certainly be back as I expect to want other colorways/​styles of the lunargrands.

Very attentive and friendly staff! Top notch items at reasonable prices.

I stumbled into this store while walking around Americana on a saturday and wanted to just browse. My gf ended up really liking a pair of the women’s wingtip, so she tried it on and wanted to purchase them. I was really into the lunargrand shoes, which has the nike technology, I tried them on and I was instantly in love. The shoes were soo comfortable right out of the box. The workers there are really nice and helpful. They let me try on different pairs and offered a great deal of input on the different types. Additionally, they also had a VIP event going on that thursday so the employee was nice enough to hold our shoes and sold it to us for 25% off. So we saved a great deal of $$ we normally wouldn’t at a different store like nordstrom or macy’s. I ended up getting the saddle lunargrand and I’m hoping to go back soon and get another pair. I’m really impressed by Cole Haan and their shoes. I love the facts that they have the Nike technology.

Cole Haan is my favorite maker of shoes by far. They are extremely comfortable, and they have a pair for everyone. My favorite pair which were my first pair, are these leather brown boots I bought about three years ago. They seem to get better with age and I to still get compliments on them! Sure they were over $ 400, but worth every penny. You can’t really put a price on great shoes now can you? I think not.
I love this location. It’s located at The Americana at Brand, and there are plenty of other shops, restaurants and the Glendale Galleria. I have bought four other pairs at this location and I have zero complaints of any kind. The staff is always very friendly, helpful and go the extra mile to make you happy. The shoes speak for themselves… its shoe porn! I’m sure there’s many out there that get excited over a new pair of shoes. I know I’m not alone!
I have also bought some shoes online, and have brought them back here for an exchange if I’m unhappy or not right size. They have never given me any trouble. They even once help me locate a pair on their warehouse because I didn’t buy them when I first seen them, and for some reason they didn’t carry them in their stores or online. But they are now part of my collection in my closet! Happy me.
I really do hate shopping online because it takes part of the fun out of it, but sometimes we have to. I bought two wallets a couple weeks ago for a Christmas gift, and just returned the one I didn’t want here, and again, they are super helpful.
They seem to have sales of 20 to 30% off your whole purchase kind of often? They always leave me no choice… Mr. Haan, you do me dirty. and I like it!
So if you don’t own a pair do yourself a favor a get yourself a pair! Or if you do, go get yourself another! Why? Because we deserve! ;)

Good sized store that’s clean and has a nice layout. I came here looking for new shoes for work. I took my time trying on shoes here and found two pairs that I liked. I ended up buying that but it’s too bad neither are really suitable for work.
Service: The two ladies here were very helpful and even offered me water.
Parking: gotta be careful and watch the time when you park at this shopping center.

The old addage «You get what you pay for» can’t be more true than when it comes to your shoes. Exceptional quality. Wonderful comfort. Most of their shoes can be resoled and last for years. The beauty of this is that almost every pair is a classic shoe redone with a subtle modern twist so they never truly go out of style. Yes you can go out and by a $ 20 pair of shoes at a discount store, but you’ll probably toss em after a few weeks of normal everyday wear. With Cole Haan, expect to wear them (with proper care), for years, and years.
The staff has always been extremley attentive, and strikingly honest. You’ll get an honest opinion about how the shoes might look on your feet, or if the slightly less expensive one might be a better fit. Providing service without hidden agendas is a secret great stores have understood and mastered. Cole Haan is one of those stores. So you’ll never get sold a shoe or other fine leather product just to sell you the item. Keeps me going back, again and again.
Keep it up people!

The majority of shoes I wear are Cole Haan. The Nike Air sole makes such a huge difference compared to other shoes I have. I’m able to wear cute fun heels all day at work and my feet don’t kill when I get home.
The staff at Cole Haan in Glendale is the best! Robin always calls to update me about new product and events in the store. Robin, Michael and Shiraz make the store such a fun pleasant atmosphere to relax and shop. They really take the time to get to know their customers and take care of them!

The shoes at Cole Haan help me put a glide in my stride and some pep in my step. Most of my closet is filled with shoes from Cole Haan. I’ve been a fan of their products for years, even before they collaborated with Nike. After the collaboration with Nike, their shoes feel even more comfortable, as they have those comforting air bubbles in the heel of each shoe that often makes me feel like I’m walking on air. Not only comfort, but the styles of the shoes are trendy, classy, and pleasing to the naked eye.
As a whole, I value my feet and posture, so I’m sure I’ll be a fan of this shoe line for awhile. On my most recent visit to this store, the very helpful associate, Sara, willingly helped me search for new shoes and showed me their fascinating line of new shoes coming this fall. With nice service complementing nice products, it’s no wonder I’m a longtime customer of Cole Haan.

Feeling some discomfort in my old Cole Haan oxfords, I made a decision that minor pain can lead to bigger pains later. You have to take care of your feet. I happened to be in the area for a meeting. Jumped right into the store and luckily for me it was raining on this particular day. That meant, no customers and i had the salesperson’s full attention.
I recently saw a pair of fly shoes in Esquire mag. i asked the salesman and he knew exactly what I was referring to. This awareness in itself earned him one star. They were a peanut butter brown pair of Air Jefferson Cap toed Ox’s. Yeah, these shoes are the shiat! part of the reason they are called Air is that they are equipped with concealed Nike Air technology inside of the heel. I can’t even describe in words the level of comfort they bring to my feet. They almost feel like I’m walking on mounds of marshmallows. Really, that good.
I’ve since worn these Ox’s at least a dozen times. If my feet could talk they’d scream. I’d say my $ 200 investment is already giving me returns.

I came in with the gay boyfriend on Saturday looking for loafers for his dad. We ended up getting two pairs of shoes as they were doing $ 50 off every $ 250 you spend. Yes, that means two pairs of shoes amounted to that much.
Initially, they did not have the «most popular» size of the shoes the gay boyfriend wanted and we were ready to leave. But he decided to inquire about another pair. Which lead to yet another inquiry. We were standing around and finally just sat down, letting the sales associate bring us water.
We also paid from the couch. It was kind of nice actually not to have to stand around in line (not that there was a line).
Note there is no free shipping if your item is on sale. They told us that when they looked into getting the pair of shoes from another store or the warehouse.