Ugg Australia

The service at this store is terrible. I attempted to exchange a pair of UGG slippers but had the wrong receipt. The sales woman wouldn’t make the exchange claiming that they had some strange tag on them even though my 82-​year-​old mother-​in-​law had returned them for another size the previous week. A man next to was trying to return his wife’s clothing with a full receipt and she wouldn’t take that without talking to the manager who wasn’t even in the store. Customer service in retail has gotten very good over the years but this is the worst customer service experience I’ve had since the 80s. Uggs are great shoes but if you want to buy them don’t buy them here.

Good customer service. I was there to exchange some shoes that I got from the outlet. The exchange was quick and painless.

I’m giving this store 2 stars (I really would like to give just one) because I love my Uggs that I bought there so much and the staff is friendly, for the most part. However, their manager, Matt, is extremely rude, unprofessional and has horrible customer service skills. The managers at The Grove store are so much better and he would do well to learn from them. I will never shop at this store again because of him and what I experienced today.

I am a huge UGG fan. The quality is worth the pennies. They last long and I can’t live without mine. I buy at least a couple pairs a year. My favorite besides the classic is the water-​resistant ones that handle your feet n keep them warm n cozy on nights below 30 degrees. We are in Cali, so we never have that cold weather issue, but when traveling to the east coast, they are your best friend. They are great gifts and are a must in everyone’s closet. Even the little crib UGGS are made perfectly!
This is the only location close to Pasadena. They are really helpful and friendly over the phone. Stock checks couldn’t be any easier. I’ve ordered straight from the store and never have had any issues with the products getting to my house. When I need to make an exchange, it’s super easy. The only thing that is annoying about their policy is the price adjustment. You can only make a request online because they won’t honor it in stores. After approval, it can take up to two to three weeks for your refund. Not as good as the Nordstrom return/​exchange policy, but going to the actual store you have a better chance for a wide variety.
This store gets pretty crowded around the holidays. This year, the discounts were unbelievable! Everything was getting sold out left and right, but it’s all good. Santa came through and brought me what I wanted. Yeaah

5 stars for the service at this store. They’re helpful even though it’s busy!
Why the 3 star? Because Ugg sends junk email every day even though I unsubscribed several times. Under no circumstances should you fill out that card they give you at the store. I did it because the store rep claimed I would be sent discount coupons every so often. There are no discounts– just the same emails over and over hawking the same style of shoes, and they’ll spam you every day. Whoever is in charge of their email marketing campaign doesn’t understand consumer mentality and negative brand perception.
I gave them an email address that is a secondary email address– an address used for shopping. I suggest you do the same, especially when your data is being sold to data brokers and data warehouses for consumer research and ad purposes.

Every year we buy our twin girls each two pairs of Uggs, a pair of black and a pair of chestnut always before Christmas so we miss the holiday shopping rush but this year we were a little bit late, we stopped today to buy 4 pair of Uggs as usual, to our dismay we walked in and looked around for over 5 minutes with no one acknowledging us, we then proceeded to sit down and again not even a hello from any of the sales people on the floor even when new customers walked in they were greeted. Sales people should know not to judge based on what people are wearing or by race in lesser words, it wasn’t until Christina who came from the stock room were we finally greeted and she made everything pleasant and apologized for no one helping us. She was very helpful and made the experience so much better, She’s definitely an asset to the store but everyone else needs to be retrained, profiling is not cool, with no other idea of why this happened especially with other customers being greeted after us it was clear. Thank You Christina

Came on Black Friday of all days looking for shoes and got the most amazing customer service I’ve received. Would def come back here if I could afford all the shoes!

Came in on Black Friday looking for some boots and got an amazing offer. They customer service was excellent despite the large crowd and we were in and out rapidly.

This is a cute little Ugg store located in The Americana At Brand. It seemed a little smaller than some of the other Ugg stores I have been to but still had a great selection.
I originally came in today looking for a cleaner for my boots. Their boots are high quality and I love them. I have a pair of boots at home that have gotten a little dirty and I don’t know how to clean them. I have tried to bring them to several shoe cleaners but they all have told me if they clean them that there could be damage done to the boot.
They also asked me to sign something saying they aren’t responsible if the color changes on the boot. These boots were $ 300 and I am not willing to chance anything!
When I first walked in there was a very helpful sales associate Karo. He saw that I looked like I needed help, even from across the store. He was by far the best employee in there. He showed me the cleaners that they sell for the boots and wrote down detailed directions on how to use them properly.
I spent $ 20 for a small box of three of the cleaners and a brush. Picture is below.
The other employees in the store were two girls. Their customer service was decent but didn’t compare to the customer service Karo provided. They also rung up a few people ahead of me even though I have been standing there waiting.
Overall I was satisfied. They had more boots I liked but couldn’t afford to buy right now. The cool thing about Uggs is they have boots for all ages, even babies!

Worst and slowest sales people I’ve ever met, standing in line for about 20 minutes sales girl finally come back sans my shoes… I ask her where my shoes are and she tells me after twenty minutes she is going back to get my shoes. Finally comes back and manager tells me I need to stand in line again because I was not ready by the time I got to the front! Reminded me of the sienfeld episode of soup natzi. Stood in line for another 30 minutes!!#$@

I came in here today with my daughter to exchange the boots she got for Christmas. I don’t know if these people are just over the holiday season or what it was but every single person I came in contact with was either rude or just not helpful at all! First I asked the guy to measure her foot and he said there was no need just go with the size she normally wears. The size she normally wears was too small in the Uggs which is why I wanted her foot measured so I asked for the thing to measure her myself and and another girl was like «ehh I will measure her» like she was doing me a favor. Really people if you don’t like retail which entails some sort of customer service skills then you should get a new job!!! Anyways I had to ask 2 different people for the shoe size and when it was brought out it was a totally different shoe because she thought the size I was asking for was too big for my daughter and they didn’t have the style I asked for. So I told her that’s the size I want so I asked them to order it since she said they didn’t have it in stock. This lady still insisted the style I wanted was too big and said she was going to bring one out for me to see and then she brings out the shoe I originally asked for in the size I wanted which she said they didn’t have!!! OMG!!! REALLLYYY!!! If they only listened I would have been in and out in 5 mins instead of an hour! Ugh!!!

Looked on line and found my shoe. Went to The Americana and tried on the Merrick. They run a full size bigger so I chose an Eleven. The staff was patient and on point — they brought out 3 different sizes for god’s sake, hoping to find out what the best fit would be. With thick socks, with thin socks, with out socks — stop all ready. I know I can be a son of a bitch at times so I thank them for keeping up with my ridiculous demands.

There is nothing more comfortable and warm than Australian sheepskin boots. I think I will own a pair for the rest of my life. It’s something worth spending a little more on to get a quality product that will last a long time. I tried to save money by buying more affordable ones but they aren’t as good.

I have huge difficulty finding shoes that don’t hurt my feet. I had been looking for a flat that looked comfortable and I found the Indah shoe at Nordstrom but they didn’t have my size. I noticed that this store had opened up and I was excited about the style but it didn’t work for me. However, Sarah and Paul were incredibly helpful in making my shopping experience amazing! They more or less pulled what felt like every flat style in every color so that I could try them and choose. I’ve never been so well treated at a shoe dept in my life. I don’t mind driving the 30 miles from Pomona if it means comfortable shoes and amazing service! I hope to be back soon!

I was excited by the Spring styles, bought 2 pairs of shoes, brought 1 back because, after walking walking my house in them for 5 minutes (something I usually do if I want to check the fit), one of them felt too tight at around the Achilles area. However, the people at this store would not let me return them, nor give me store credit, because supposedly they showed wear. So strange, this has never happened to me before; make sure you’re prepared to keep the shoes when you walk out, no matter what you discover about the fit when you get home.
I probably would have ambled into the Ugg store every Spring, but I’m done with this brand for good.

Absolutely satisfied visiting store.
Quinn thank you so much for your professionalism & pation.
Will recommend to my friends & family members.

I have been wanting my own pair of Uggs for a very long time now. I had bought a pair of Ugg look-​alikes from Taiwan, but they have not been able to withstand the wear and tear of almost every day winter use. I think after complaining about my cold feet and wanting a pair for my birthday, my boyfriend finally got the hint. We were eating at the Vegas Buffet for a work Christmas party when he did some voluntary searching of Ugg stores nearby and found one in Americana!
Located near the entrance, close-​by to Napolean Macarons and Granville Café, this Ugg store has almost every single pair of Uggs that I have seen on the website (the popular ones anyway). It’s brightly lit with benches to sit in and lots of friendly assistants to help you fulfill your Ugg shopping needs.
We were assisted by more than three people, each of whom were extremely nice and made me and my questions feel worthwhile, haha. I didn’t have a pair of socks, he got me a pair. I wanted a different size, he helped get it right away. How about some cleaning spray for the Uggs? No problem, another gentleman helped us right away. And the color looks odd? Somebody answered that question and even offered to look for another pair for me.
So we were in and out of the store in under 30 minutes with a pair of classic short chocolate Uggs. I don’t think I’ve been to a shoe store where the salespeople are as helpful as the ones here, and they didn’t even feel pushy or make me feel uncomfortable (but maybe that’s because I was set on buying a pair). I left a happy camper, and my boyfriend left a happy boyfriend (and $ 200 poorer: P).