DSW Designer Shoe Warehouse

I had to do a complicated return. The girl that helped me was very patient with me. She was able to help me make my return and buy other shoes. I hate shoe shopping but from now on I will definitely come back to this store for any of my shoe needs. Thank you DSW job well done.

I’ve found a wide variety of shoes and boys at great prices. The customer service is excellent. This location doesn’t always have what I’m looking for, but the manager goes out of her way to make me happy, and I appreciate it!

This DSW is still relatively new. It’s in a great location, but parking nearby can be a bit of a pain if you just want to go in and out quickly. There are a few spots in front, but they’re pretty much always taken. There’s 90min free in the lot on Maryland behind the store which is pretty convenient but not right by the store. You can always also park at the Americana and walk over… Again, not the most convenient.
They have a good selection, but the store in Pasadena has a significantly bigger inventory. I usually look online first and see which stores have the shoes I want, and usually Pasadena provides. They are offer ship to store which is great too.
Their clearance section is relatively small compared to the Pasadena location as well, but I’ll say this is because they are still pretty new.
The employees seem nice and are always willing to accommodate.
Also, like all DSWs, they are dog friendly!

I got some good shoes for a good price. This location is clean and has a large selection of men shoes. The employees are very nice.

They have a great variety of shoes. I am wide width size and so glad to come here and find the perfect boots and heels! I’ve tried Macy’s whole women’s shoe section and they had no shoes that fit! Here at DSW, they not only have Wide Width foot sizes, but the also have Wide Calf sizes! And the prices are so great! They also have a big Clearance section in the back of the store to browse through. I got 2 kinds of boots and a pair of sexy heels and leg warmers that were black with rainbow speckles. My total came to about $ 200. Not cheap, but it’s a good deal for good quality stuff. Marisol the manager was extra nice and helpful, but honestly, everyone there was nice and helpful as well. I called over the phone and had Marisol save some boots on 24hour hold for me to come try them out and I loved them! Most places can’t be bothered if you call. They just say“I don’t know” So I appreciate DSW. Also, you can sign up to be a member and get discount deals.

they have a wide selection of shoes! from mens to womens, heels to flats, nikes, new balance, rain boots, tennis shoes– the list goes on and on. they have great deals and the store is organized for me to find my way around the big place! the workers are nice and helpful and they keep the place really clean! they also have purses, bags, wallets, and makeup bags for the ladies haha. i took my parents here after we ate at the restaurant next door and both were able to find shoes for themselves at a great price :)

If you need help ask for Sam, he is really helpful and he goes out of his way to let you have the perfect shoes! Thanks!

A big store with a large inventory and my wife and I went in wanting to buy shoes and sandals, but the unremitting rap music was so loud and irritating that we couldn’t focus on the merchandise, so we left without buying anything.
Based upon the few minutes we were in the store, it looked like they have a wide selection at good prices but not good enough to justify suffering the assault upon one’s hearing and psyche.

I needed workout shoes so I came to this location early Sunday morning. It was my first time here and it was a clean location. I personally prefer the Northridge and Sherman Oaks locations over this one, they have a bigger selection in flats, but I was able to walk in, find what I needed and walk out happy.
My only complaint would be the pushy sales people. Although, they were super nice and helpful I was stopped 3 separate times, while trying on shoes and asked to sign up for their rewards program. I initially agreed to signing up, and told them I would give them my info when I pay for my items, however, they stopped me an additional 2 times just to get my info. I have no problems finding out about promotions or rewards, but I cannot stand aggressive sales people it can be very off-​putting for shoppers and hopefully they can stop the pushing.

I went in here and bought two pairs of shoes and while I was in the store I ordered another pair of shoes through them… online. I was told it would be a few days and that a manager would call me. A few days went by and I was told that they were being shipped via fedex and that they could give me a tracking number if I wanted and I said no that I would wait. I waited a couple more days and this time they said there was a problem with shipping and that they were coming via USPS.
I was told it would only be a couple more days and when I explained that the reason I called was because I was in the area and could stop by, the girl on the other end said «that’s not our problem» and that the manager would call when they came in.
Days passed again and I called again… still no shoes, but the manager did say she thought they would be there the next day. The next day, I finally got the call and went to get the shoes.
I may shop here again, but don’t ever bother ordering from them online. It was a classic case of «once they have your money, they don’t care». I shouldn’t of had to call all those times, some thoughtful manager should have noticed what was going on and taken it seriously. Eventually she did, but it was only a day before my shoes came in anyway.

Suzie Q’s Fun Facts:
The human foot contains more bones than any other single part of the body.
=≅≅≅≅≅≅≅≅≅≅~
I know nothing about the quality, selection or pricing of shoes at this particular DSW location. I buy most of my shoes at
, only walking into a retail outlet if I need to return or exchange something. (And when I do walk into a DSW store, I tend to visit the one in Marina Del Rey, which is a lot closer to me).
However, on this occasion, I had just received a pair of knee-​high leather boots in the mail from
. I’d been wearing them all day long while clothes shopping at nearby Glendale Galleria. By the time I limped into DSW in Glendale, I had blisters all over the back of my feet (and my heels ached terribly).
I knew that DSW, unlike the much-​pricier Nordstroms, does not take returns once you’ve worn a pair of shoes. Nevertheless, I approached the clerk standing at the register and gave her my story: I liked the shoes, I explained… but they just hurt my feet so darn much! Could she do anything for me?
To my surprise and relief (both emotional and foot-​wise), the clerk opened up some packages of gel heel and sole inserts and gave them to me for free, no questions asked, no money requested. And then happily sent me on my way.
I have to say, I was impressed. I realize that by giving me a few bucks’ worth of gel shoe inserts, they kept the much-​more-​significant profit from selling me the boots… but still, I have to admire both their savvy, AND their customer service.
Well done, DSW!

Went opening day, mostly to browse, but my friend bought some shoes. Clean, well-​lit, well-​organized. Everyone was very friendly, eager to help. Signed up for their rewards program since they said it was awesome, and offered many rewards. Couldn’t find Keens for women, but they had one model for men. Also hope they stock more hats and more sizes.