Front Porch Properties

Do not use Front Porch Properties. End of story. They are liars and only care about making money. And they love to talk up how great their vendors are when you need something repaired. Ha. That is a joke.

This is a review based on our awful experience we had with Front Porch Management. We decided to go with a family owed property management hoping that would provide great service and professionalism while finding good tenants for our wonderful home. First of all they don’t check the credit on tenants and they decide to pay for expenses that we, as landlords, never were aware of, and even lowering the rent so they can rent the property faster. Within 6 months, 2 families were evicted from our home, and to top it all off, our last tenants stole our stainless steel refrigerator.
Please be aware when deciding to do business with this Company, they refuse to communicate with any issues, they don’t return your phone calls, they leave you confused and angry. I am still waiting for their phone call since we want to fill out a police report for all our belongings that were stolen from our property.
AWFUL, AWFUL EXPERIENCE! Please look somewhere else!

FPPZ managed my property for about three years, during the first year I would have rated them 5 stars. During this time I had no issues and absolutely no complaints about them. As a matter of fact I wish they were still the same company I hired years ago. However, as the years progressed the quality of customer service and courtesy started to decline. With their increased business and additional family members managing their day to day operations my discontent with the level of service I was paying for increased. Their office «phone» staff lacks professionalism and most of the time were unable to answer basic questions without getting confused. Their contracts and rental agreements are very elementary and property walk through reports are not signed by renters or dated. Record keeping appears to be excessively casual for a business of this nature. Although my specific issues with this company cannot be disclosed at this time I will say a simple phone call from the owner would have changed my perception and possibly ended in a different outcome.
As for my review and suggestion — If your out of state and need a property management company for your rental I would recommend Jeff Hockett (west valley management). If you are in Arizona, you may want to try your luck with FPPZ but keep a close eye on your documentation and always communicate through email to avoid calling the office phone staff it will only leave you frustrated and confused.

We did not take it upon ourselves. We followed everything this corrupt company instructed us to do. Instead of making it the tenants responsibility, a reputable company would have done all the calls and not left it upon the tenant. They are just using this as an excuse to keep our money, so that they don’t have to pay it out of their pockets. Again, they left us in high temperatures and offered no assistance over the weekend. We kept them informed every step of the way. Misleading, phoney and conniving is what they are. They pretend to be so nice and sweet over the phone. Find a reputable company to rent from. Otherwise watch out, they will steal from you too!!!

Absolutely no phone manners

As I am an «accidental landlord,» Front Porch Properties has made renting my property extremely easy and hands-​off. They took great care in selecting the right tenants for my property and have made handling issues a breeze.
I don’t have time to manage the day-​to-​day operation of my property and Bob and his team handle everything. They respond promptly and are very knowledgeable in the business. They’ll go that extra mile to provide a customized experience beyond just run-​of-​the-​mill property management. I know that my property is in the right hands.