Glendale Infiniti

Tentatively two-​starred until they follow through.
Here is my story, bear with me its a doozy:
I spent well over a month looking for a 2012 – 2013 G37S in the right condition with the right mileage and features. I made spread sheets, poured over VHRs, and test drove more than a dozen vehicles before finally pulling the trigger. In the end, my selected car was near perfect for me. It had low miles, great body/​paint, and still under factory warranty.
After driving it for a couple days, i notice some intermittent hesitation and harshness in the transmission (7AT), so i make an appt. and bring it here for inspection. I arrive shortly after the open on a Wednesday. Im directed to a parking spot and greeted by the service manager who shakes my hand and takes me into his office. I describe my situation and he takes notes. He asks if i would like to wait for a diagnosis or will be leaving the car, stating a diagnosis would take about an hour. I have to leave for work, so opt to get a shuttle service to my home. ive arranged my own transportation for the day (loaners typically only available for work exceeding 1 day, which i was told was not the case for my car). After no response all morning, i call in the afternoon (3PM) for an update and im told to call back later to speak with who i was dealing with. I call again an hour later and im told hes gone for the day. i try his cell but no answer. i call service dept AGAIN (im on hold for 15m each time, no exaggeration) and i ask about the status of my car, all they can say is that its in for trans work and not yet ready. so zero info. a 1 hr diagnosis is now taking more than a full workday. When i ask why i wasnt contacted they were unable to provide an answer. When i ask for a loaner they tell me that the dont have any available. I had only arranged transportation for 1 day and need to get to work, and they say the only thing they can do is ask me to check back first thing in the morning. i insist that they be able to guarantee me a loaner will be available and they state that if nothing is available in the morning, they could always borrow from the Nissan dealership across the street. I ask why they couldnt do this now and felt like they hadnt thought of that. im put on hold again while they call across the street… but still no loaners available.
I secure a ride and head over first thing, 7AM. greet my rep by first name and he apologizes for the lack of communication. He explained the circumstances of his unavailability and i understand. He had a family emergency and these things happen. Im a fair, reasonable person and can relate. No big deal. Just fix my car.
An inspection had been done, the tech confirmed symptoms, but now they needed to find a similar model/​year to compare it to and make sure symptoms arent «typical». Seems a bit odd to me to use a sample size of ONE for a definitive answer on the issues which were replicated and present on TSBs. But i agree to leave the car for the day anyways.
They put me in a Q50 loaner that smelled like smoke and i leave for work.
heard nothing until 3PM, when they call and tell me that the test vehicle they compared it to exhibited similar symptoms. I said i still think its a problem and ask if i can email some supporting information (TSBs, user cases) that might help shed some light on the issue. He says thats fine, so i gather the info and compose and send the email within an hour. Another hour after that, and im getting ready to leave my office with no response to my email, so i call the dealership again. Apparently i called too late and my rep has already left (5PM) which is fine but i ask for an update on the questions from my email and they said i would have to wait until tomorrow.
at this point i decide to retrieve my vehicle and try another dealership. upon returning the loaner, the parking lot was blocked off (cleaning?) and i was instructed to use a back alley to the service dept. Its at this time i get a glimpse of how PACKED the back lot is. theres a LOT of cars back there in a small area.
I live 1.3 miles from this dealership, and upon arriving home, i notice a misalignment of my right-​rear body panel. Closer investigation reveals a scuff mark and some missing paint on the opposite side. Even more incriminating is evidence of an attempted cover up, there was excessive wax that they failed to clean up directly under the damage. i immediately take photos and email to Glendale Infiniti. Frantic, I call and text my rep. no response. Not a lot of sleep happened that night.
In the morning, i once again prepare to arrive when they open (7AM), but i get a txt response with an apology and promise to remedy the situation. Theyre taking care of the damage, but i have to wait, theyll start the work in 2 weeks. i went in for 1 solution and left with 2 problems.
So far theyre handling it responsibly, albeit slowly. If the situation were a bit different i might not have noticed the damage
thts the scariest part

Very helpful, understanding and able to work with my situation and modify appointments/​services. Excellent experience and greatly appreciated the loaner while my vehicle was in the shop.

SEPAN SEPAN SEPAN!!! Thats all I have to say about Glendale Infiniti. If you are going to Glendale Infiniti make sure you speak to Sepan and Sepan only. Go straight to him with all your needs. My family and I have leased 4 infinitis till this day and all were with the help of Sepan. Not only is he the top salesman but he is a car enthusiast too, so he knows every single nut and bolt that goes into these cars and fully explains everything you need to know in detail. Always an easy, comfortable process leasing a car from Sepan. Tells you everything you need to know and cuts out all the bullshit sales pitches. Great guy, amazing customer service, and by far the lowest prices I have seen. Goes without saying that our 5^th infiniti will be through none other than Sepan.

This weekend my boyfriend and I went to Glendale Infiniti to test drive a car. He is a previous Infiniti owner and loved his previous car that was, unfortunately, totaled last week. Luckily, he was unharmed due to the excellent quality of the car.
He knew he wanted an SUV and we test drove the QX60. Our salesman, Rizzo Kesodia, was extremely helpful and knowledgeable without being pushy. He clearly loves the cars he sells and and wasn’t just focused on «the sale.» He did not try to push us into anything and was confident that we’d be back when we told him we still wanted to test out a few other models. He knows he sells a great product and didn’t have to rely on tricky tactics. He actually encouraged us to test other cars.
After driving two other cars (an Acura MDX and a Toyota Highlander) my boyfriend decided on the QX60. He really loves the Infiniti brand and, although it was a bit more expensive than the others, he felt it was worth it. Had be been in a different car when he was hit, I might not be writing this today.
We went back the next day to meet with Rizzo and seal the deal. It was easy and he was very helpful. There were no last minute attempts at up selling, it was quick and painless (as painless as buying a new car can be!) and we left very happy.
I highly recommend buying your Infiniti from Rizzo at Glendale Infiniti.

Just got out of the dealership happy with the help I received from a gentleman named Sepan. This guy is crazy good with Infiniti. He showed me the parts I needed to make my car look one of a kind, and he was honest with the mechanical work I would run into if I continue driving like a maniac. Hands down I’m happy I ran into him instead of someone else.

Whatta lovely team of professionals. Loved the service and personal testament. People here are charged with positive vibe and treat you with smiles on their faces. The service is just as great. Special thanks to Ricardo and Laura!

Awesome service department! Although I didn’t purchase my G37 here, this is the place I go to to get it serviced. There was a bit of a mixup the first time I brought my car in, but David Simone (service manager) went above and beyond to make things right. He valued my time and made sure that I was taken care of.
My car wrapped up much sooner than the estimated time and I was on my way earlier than anticipated.
Ask for David Simone the next time you visit Glendale Infiniti to get your car serviced!

I’ve already reported to the police the harassment that Manny Aguela is doing and yet he still continues. I think the dude has a sick infatuation with me. I guess he isn’t from this country because that isn’t what I would expect from a luxury dealer. Although, the park place infiniti is just as bad so maybe it’s infiniti standards to hire employees who are rude, obnoxious, lying thieves.
When I dropped my car off to get the 300 dollar inspection done, the service writer, Ricardo was hitting on the girl with me. She’s hot, I know, dude, but I really don’t go to a car repair to give you a chance to hit on my girl. Then, after he called to say it’s done, I get there only to have to wait for 30 minutes for them to retrieve my car which was just enough time for more scrubs to check out my girl.
Oh, and if that wasn’t enough, I don’t even think they did the inspection because two months later at park place in Vegas, the service writer found 3700 in wear and tear repairs.
Now, how could that happen???
It’s such a shame because infiniti is really a nicely made car but they must have to go cheap to afford the cars and hire lowlife employees.
After this bad experience, I’ve had to ask them several times to unsubscribe to emails. SEVERAL. Dan Rowand is another. Now that I’ve asked to unsubscribe, somehow I’m now getting email from both sources. This is childish and moronic but I guess that’s the only way infiniti can afford manufacturing the vehicle by hiring these creepy lowlife punks?

So I used to take my vehicle to Van Nuys Infiniti, because that’s where I bought my new G37. I repeat, USED TO.
After coming to Glendale Infiniti a fre times for auto service, I wish I hadn’t bought my car at Van Nuys. I had to bust their chops to get them to want to take the money for the car I was going to buy. Even the service sucked, smaller but still costly parts were missing from my car a few times and I had to bust their chops to not only accept responsibility, but alao replace them, which they never ame theough on.
They were rude, unfriendly, short tempered, and really just not intelligent. Plus they delivered me the car with razor blade slices in the front seats & missing parts, when they weren’t that way on the showroom floor.
Glendale Infiniti is full of helpful, nice, and genuine people. i’m not being patronized by a bunch of used car salesmen with chips on their shoulders.
THIS is what owning an Infiniti supposed to be like, impeccable service, nice & helpful people Who actually smile and seem to love what they do in a comfortable environment. Everybody I’ve interacted with here has been nothing but amazing.
Nissan Corp., if you happen to pay attention to these reviews, take it from a guy who runs a business which deals with customers all day, customer service is still number one
Glendale Infiniti is all about customer service and it’s appreciated from this customer service oriented business owner.
I was going to switch back to buying Audi’s, but you’ve now retained a dedicated Infiniti buyer. The service here is much more pleasurable.
EDIT: I just saw the POS who sold me the car at Van Nuys, here. Dammit, I guess virus’ do mutate and infect healthy systems. UGH! Yep, he’s still the same rude, incompetent, unfriendly, knuckle-​dragger he was a few years ago.
No surprise, looks like I’ll be filing another complaint to Nissan, Inc. regarding his pedantic behavior.
Some turds just never get flushed, clearly & unfortunately.

Glendale Infiniti is the best!
I have been shopping around for a car for about 3 months and every place I went too gave me problems or bad deals because of my credit. My salesman, Andrew Galvan, gave me the best possible deal I’ve seen on a Q50. This is my second Infiniti and I’ve got to say, they don’t disappoint. Andrew was very helpful and fulfilled all my wants and needs on my new car. He was able to go around my budget to give me a great deal.
Just the place itself is great as well. Every time I’ve walked in, it has been spotless clean. All the workers made sure I was being helped at any given time, even if I was standing around waiting.

Awesome dealership. Out of all of the dealers that we talked to over the few weeks, they were the ones to work with us-​hassle free. This was our first time doing a lease and it was very pleasant; they explain everything thoroughly and take their time to listen to your needs.
When you deal with Internet pricing, you start with the lower pricing so it didn’t take that much time for them to accommodate to the price you’re comfortable paying. Just make sure you take all of your paper work from auto trader (or wherever else to price compare) and they were happy to match our trade-​in. Ask for Katy (Internet manager) and you’ll walk out with a deal you feel good about.
Also, I’ve only dealt with Lexus dealerships, but I have to say that the lounge was not disappointing when your kids have to stay hours while you negotiate the deal. Great staff working there to make everyone feel at ease.

This is probably one of the top worse dealerships I have ever been to. I inquired about a car that was on their website, was emailed back requesting my phone number. Received a follow up call from Jackie requesting an appointment with Erika, which I made for 1 pm.
First of all finding a place to park is a joke and after driving around the block for over 20 minutes called Jackie stating I could not find a place to park and she said «I know we don’t have a lot of parking», but that I could try the service area and hopefully there would be one for me. Hopefully!!! when customers are spending THOUSANDS of dollars for a car and you cannot even find a place to park!, I walk into the dealership only to see 5 girls hanging around the front desk at which time I introduce myself and ask for Jackie, who happened to be there, and then assigned/​introduced me to Erika, whose handshakes are like a limp dishrag. So I follow her, thinking we are either going to her office or to the area to look at the car that I had made the appointment for, only to be asked if I wanted coffee or water of which I declined, and she kept talking about all the used cars they have. I explained to her I came to see the only car that I am interested in, then she proceeded to ask me again if I wanted any tea, talking about their used car inventory, again I told her I wanted to see the one I made the appointment for at which time she explained they do not have it!!! I told her it is on her website and she said she knew, but again wanted me to look at other models. I told her how I was inconvenienced to leave my job and totally deceived. If management is training their sales staff to preform like this SHAME on them. I feel I was INTENTIONALLY lied to. Needless to say I turned around and left. What a lame dealership and I would guide you to go elsewhere.

What a shady dealership! IF A DEAL IS TOO GOOD TO BE TRUE, IT MEANS IT IS! I leased a G37 from them in 2013 and they gave me a great deal. What they INTENTIONALLY forgot to mention though is that they don’t give you gap insurance on your vehicles. What is gap insurance, you might ask? It’s what basically any reputable dealership offers in the instance that you total your vehicle, the gap insurance covers the cost between what your vehicle is currently worth, and what you paid for it.
2 months ago, I totaled my car and found out that they don’t give gap insurance, just to Screw the customer over. Now I’m out of pocket $ 3,000 because of this shady business practice. Even the salesman was trying to get me to go for a super low mileage lease and offered to illegally «roll back» the miles at his friends place. No thanks! I’m not looking to commit fraud! I’ve seen more honesty come out of the Devils mouth than I did at this «dealershit.»
Do yourself a favor and move right along to Mercedes, BMW, or Audi. They won’t bend you over in the event you get in an accident, and won’t send you to jail for fraud either.
I can’t wait to hear some BS from «Ali» about how if I had read the fine print, I’d know they don’t offer gap insurance, and about how their employees are all «Honest» and wouldn’t condone fraud. If that were true why are so many reviews the same as mine?

My boss asked me if I’d take her fancy-​shmancy giant infinity SUV to get an oil change… She was leaving town for two days. I dropped the car off at 7am… and (to my surprise) there was somebody there at the service desk (before 7AM) to offer assistance. Wow. He was a super nice guy and went through the records on her car. The car need a few more things than oil, they would have to keep it… But he gave me a loaner car!
So I’m driving a brand new SPORT SUV for two days until the work was complete! Unlimited milage. These cars are nice too, heated seats with the moon roof open is the only way to travel at night. No, I didn’t drive to San Francisco… but I did find a couple more errands to run. I got a TXT message that the car was ready. There was my new best buddy ready to swap for the Boss’s car. It was all washed and ready to go. Boss was happy when I picked her up at the airport.
…and not a penny was spent, except gas.

I came in with a friend and she ended up buying a car based on her dealings with Katie. You hear all these horror stories coming from dealerships even this one but Katie was nothing but honest, informative, and did not waste anyones time. She even did a follow up call a month or so afterwards and that very action alone made me write this review.
Customers deserve the attention to detail that Katie has provided. When my lease is up for my car i’m going back here.

I was there today to get a infinity car qx60 that I really like .
We called that Dealership and they give us numbers that made me come over. I came with three of my friends to get 4 cars today.
We talked about the price and we got price for qx60 premium plus after 3.5h that we spend in the dealership they came back to us saying. That price is for premium car not a premium + .
I do not like the way this guys are working. And the can not give you numbers for a car and after 3.5 hours talk about the different car .
It end With 4 disappointed guys and no car .
I am not sure that is the dealership you can trust.

I wanted to give this dealer another chance and was hoping to update my prior review with positive comments. Unfortunately, this dealer just can’t get their act together.
I brought my new car in for 10,000 service: oil/​filter, check up, rotating tires, etc. In addition, the car’s NAV/​stereo unit has been having software glitches that render it unusable at times, requiring that the car be shut off and restarted in order to reboot the NAV. I also did a Unilocal check in and the gift was a car detail (light).
No issues with the oil change and basic stuff, but when it came to the NAV they said they couldn’t do anything and that no software update was available. Mind you, the car was dropped off at 8:30am and left for the day, and I was told this only at pickup yesterday evening.
The light car detail was honestly a poor attempt at a car wash. There was no signs of anything that would indicate the car was detailed and they neglected all details outside and inside the car, like light scuffs on the bumpers, dirt inside the car on the doors and dashboard, finger prints all over the NAV screen and stereo, trash in the door pockets, dirt, finger prints, and smudges on the back window and side windows, and what appeared to be foot prints on my lower dashboard that I didn’t recall seeing before. Why even give a check in offer of a car detail and NOT do a halfway decent job?
The previous oil change on my car was done in Las Vegas while visiting there in July. The basic car wash free service they provided at that dealership was many times better than the light car detail Unilocal check in offer at Glendale Infiniti.
The Service Associate, David, did a great job and the basic maintenance was performed as expected, but I still have problems with my NAV with no resolution offered and my car is not as clean as I could have had done for $ 15 including tip at the car wash on Broadway.
I will be using another Infiniti dealer for future service. Why? Because if this dealer cannot perform well enough on their advertised offers and give committed support to a real problem in the car with the electronics/​NAV, then it’s likely they cut corners on other aspects of their service.

I had a wonderful experience leasing a QX60 today! My salesman LEON was wonderful to work with and found exactly what I wanted! I turned in a 3 yr old JX for an updated 2015 QX60! LEON was able to save me money $$$ on a Much NEWER car! The whole team was friendly from the receptionist that greeted me to the sales staff and management! Plus I got an amazing deal! Would definitely do business with them again and refer friends and family! I just love my car!!!

SERVICE = DON’T BOTHER.
I know going to the dealership is going to be a tad more than going to a mechanic, but this place is a legitimate ripoff. I have three alerts on. The service guy wanted to charge $ 135 (plus tax) just to figure out why the alerts were on in addition to charging for fixing any issues. Even absent an issue, he wanted to charge $ 135 just to tell me that there isn’t an issue. Hm. Something just seems loopy about that. I left and went to CROWN CITY TIRE in Pasadena… Total for checking out why the alerts were on and fixing the immaterial issues = Free.

I’ve had a much better car purchasing experience at other dealerships. I called in on August 5^th to see if they had a specific vehicle in stock. I was told by Senna that the vehicle was available and ready to be looked at. I made an appointment the following day at 12pm to see the vehicle. I made sure to physically verify that the car was still there. On that day I came from south Orange County and I told Senna I was running a little late at 12pm he said no problem the car was ready for me. I was over an hour into my drive to the dealership when Senna called me again at 12:30 to tell me the car was sent out to be repaired.
I had to cancel two appointments/​meetings to come see this car as they wanted me to come ASAP. I do not understand why they couldn’t have better communication of where the car was going before having a client waste 3 hours of their day driving back and fourth for a car that did not exist. I am deeply disappointed that they told me they physically verified the car was there two times (the night prior and at 12pm). I later talked to the used car manager and also Ali and was told the car was sent out in the morning for repair. This leads me to believe that nobody even checked if the car was physically available at 12pm on August 6^th when I was already driving down.
Although they did offer to bring the car to my location things like this makes me not want to purchase any vehicle or have any type of transaction with them. They do not value your time and I will advise buyers to shop elsewhere.