Golden Farms

I was excited when they finally opened this location as I used to shop here when it was Ralph’s (1010 Glendale Blvd). In the beginning, there were so few products on the shelves it felt like walking in to a post-​apocalyptic grocery store. I decided to wait for several months before coming back so they could fill out their selection. Recently I saw that they had some of my favorite products at great prices, so I started coming more frequently. Big mistake.
They carry milk from CA dairy that bottles in glass. Milk sold in glass containers is not easy to find, it was more expensive but I went for it. When I got home I opened it to pour my husband a glass — the top was solid — almost like a firm sour cream. It was evening already and I was tired — I held on to the receipt, put the milk back in the fridge in its bag (that was ⁵⁄₃₁). I returned today 6÷2÷16 to shop and exchange the milk. There’s a manager station next to the exit, with a *sign* that says customer service. but in reality? There is none.
I let the lady know that I was still shopping but that the milk I bought previously was solid when I got home. I figured it was a screw up at the dairy since I’ve never seen milk like that before. They went through several reasons why they couldn’t take the milk back.
1) It’s a perishable product, they cannot take it back
2) The cream on the top is how it’s «supposed» to be
3) It’s beyond the 48hr time window printed on the receipt.
4) I would get the clerks in trouble by speaking to a manager and escalating the issue.
#1 This is true, sort of. Grocery stores try to stand behind this law to protect their profit margins — generally a little extra nudging will get you a credit towards your current purchase.
#2 This was actually true. Have a look at the image of the sign I posted — Clear as mud right?
#3 It was beyond 48hr return time. This was in fine print on the receipt — not that I wanted my money back anyway, I was shopping and merely wanted to get something else.
#4 I know how it is to work for people like that. Managers who think that any time there is a return or an issue with a product that the employee who happened to be on duty when a customer returns something is somehow to blame. I would have told the manager not to penalize his employees for something they were not responsible for — however the clerks were too shook to notify said manager.
I was very frustrated. I look closer at my receipt and noticed that the CRV for this milk was $ 2.00 I thought the situation could be salvaged by simply getting that back. NOPE! Both sales clerks refused to refund the cost of the bottle. Why? Because it still had milk in it of course. I asked nicely one last time — please, please just take this milk back — this whole thing is becoming very upsetting. We’re sorry m’am. We can’t do that.
The $ 7 I spent on the milk became a larger issue. Not only won’t I shop there again, but I feel compelled to share this knowledge with Unilocal!,the dairy farm, and possibly the owner of the chain — although I won’t hold my breath since I hear no one at Golden Farms returns calls. But you know what would have prevented this entire thing? A label that explains what the cream layer is about — that it’s natural, and actually something dairy farm prides itself in. But that comes with customer service and pride in your work, not something frightened employees have.

Shop at your own risk but don’t buy any packaged fish, it is old, and there’s no store manager to help or return policy.

Stay away from Not-​so Golden Farms. This place smells like a retirement home on a hot day.

Nothing fancy about this store. I have had been to better grocery stores

sometimes the staff are not friendly… specialy those who r serving in the hot food

Golden farms market is one of the friendly super markets I saw. In my life, also I like their security guards protection system, and I will call their office to get security for my business too.

The reason for my one star is the staff. Such classless people. They treat the customers with no respect what so ever… There is something called customer service people… Not that any of the workers would even know what that is. When you get upset that they’re just standing around chit chatting and the line is filling up they tell you to go complain to the manager because the manager is just as unprofessional as they are and they know they wont be getting talked on for not doing their job. A piece of advice. If you cant say anything nice then dont say anything at all. Your job is to put my groceries in a bag not disrespect customers… So talk less and do your job more.

Walking in to this store is the worst idea an individual can have, low quality products. Bad management, mean and non educated and low class ppl is the owner of this marker. The do not care about customers at all.

This is the worst Armenian Market in Glendale. Everything they have are old. I bought smoke turkey and ham after 2 days they went bad in the refrigerator. Don’t shop there save your money.

The worst store ever. I wood recommend to be carefully count every singe transaction at register, there are missed calculation, they always charge more then your original amount, it’s rip-​off. Not recommended store.

Very low class place … They don’t have no Customer service at all. owner is talking really bad with the employee I was walking at the Store and I saw the owner is talking really bad with employees and I don’t like this place because they don’t respect the people. This store sell an expired stuff and they don’t take it back.

I like this place, good produce, lots of meat options and good deli, great coffee beans what a surprise were these Armenian coffee beans. Nice dark rye bread and of course the ready made salad olovie and ash! Big eggs in that department and traditional persian ice cream!!!

I enjoy the affordable produce and Middle-​Eastern foods however a slight caution about the meat department. I asked for a pound of beef and came home to find a large chunk of it was fat. They cut the meat behind the counter and weigh it on the high-​counter in front of you but the customer cannot view the meat when it is being weighed. Next time I will ask to see it before it’s bagged.

This place is a rip off and a joke. Not only do they sell alcoholic beverages to a minor with out carding them.
They sell alcohol that’s ruined. Plus they have bugs and rodents everywhere.
Management is a joke. The «manager «Silva doesn’t realize that claiming I can’t give you the owners name that’s private. Is the dumbest thing I’ve heard. George Sarkis Gouloomian president of gefer farms market plaza inc. Now tell me its private. When you sell to my niece who’s a minor alcohol and you sell bad products and have rodents you have a problem.
And when Silva is told about this issue her answer is «I don’t care.» Plus she thinks she thinks she can yell at the customer. You sell spoiled products, you have rodents running around, and you sell alcohol to minors. Hmmm what a new year you will have. I will never shop at this place again. I’d make sure everyone is careful here you don’t get sick from what you buy at this infested place. Soooo disgusting

I hate Unilocal but this place does not deserve this rate. Digustingly dirty, ruined food and drinks. One guy literally wiped his nose with his hand then picked up meat and bagged it for a lady. Flys in the meat and deli cabinets so gross. I just moved to glendale saw their ad and special for red lentil, thought I check it out. You know they didn’t have it all day. They do a total bait and switch. List 1 thing to lure you in then switch products or coerce you to buy something else.
The bugs there are disgusting, the staffs cleanliness doesn’t exist, this place sells moldy open cakes and refuse to replace them. This place has to be shut down and those back country power tripping bimbos who play manager need to lose their jobs. If that was my company I would clean house, get real employees and start making real money instead of ripping people off with bad products and getting people sick.

I found sharp plastic fragments in my food!
That’s right; I ordered some ready-​made food, I swalloed something hard, and after looking through the food I found two more pieces of sharp plastic fragments. I called twice asking for a manager, and left my number, and they never called me back.
I am going to contact the Health Department.
A lot of reviewers say this palce has poor customer service. I got no customer service because these idiots wont even return my call. Big mistake.

Horrible customer service, very long lines and very few products. I haven’t been here in years and now I know why

ZERO! never coming back why must this place feel like i am in jail? All i am trying to do is buy some cheese. They have raised security platforms at the entrance (and also by all the registers) what is this 1979? Whats with the metal bars everywhere like a heard of sheep are entering the store. The so called security and employees standing upon that platform need a serious attitude adjustment.
The employees are the WORST! Just horrible customer service what is so hard about making your customers feel comfortable? Ever think about that? happy customers means more $$$!! Get your act together golden farms what the hell you have no exits?!! Unless i am paying for something i can wait in line at a register to get out but other than that i have to ask to be let out because every exit has a combination cable lock? WTF is the problem with this place?
I have read the other comments and it doesn’t seem like management is willing to do anything or even cares!
Never going anywhere near this place LOL I live 2 minutes away but will drive 2 hours to avoid this place.

This is an ethnic market catering to euroasian and middle eastern peeps.
My husband comes here for the cheeses. I think they have his favorite Bulgarian type cheese here.
It’s a huge market for a local store and they also have a few small shops within it… like cleaners, prescriptions, money transfer, barber, tobacco.
My pet peeves about this place are the parking and prison style setup. The parking is pretty big but people park like shit. Watch out for cars hitting you and your car too. The market is PRISON STYLE as I like to say. Small turn stiles you go through as you enter and you have to squeeze through an open cashier lane to exit, so you’re corralled in while shopping. Plus you have to walk past a security guard booth on your way out. The booth is a couple feet off the ground… all they need is a rifle pointing out you to make you feel more like a criminal.

Horrible customer service for sure. They definitely need new management to train the cashiers to say HELLO to a customer. Smelly, dirty, and old food. They always have «specials» on Wednesdays and Thursdays I think, but make sure you look at the expiration dates. Every time I have bought cold cuts, they went bad within 2 days. I’d rather pay more and have my food last longer. Sorry Golden Farms, but you usually disappoint.
Oh, and the lady who announces that they’re selling «TAK BARBARI» every 3 minutes is really annoying.