Hampton Bay Service Center

I bought a ceiling fan and after installing the humongous thing, it was discovered that there was a small crack and chip in the glass portion of the fan. Of course I didn’t see it before I put the durned thing up… doesn’t it always work that way?
In the fan box was a little paper with a 1 – 800 number that said to call instead of return the fan to the store where it was purchased.
So I made a call yesterday, my information was taken down.
The glass was delivered today when I got home from work.
I didn’t have to send the cracked piece back, I didn’t have to pay for shipping, and since when did ANYONE ship things in one day? Awesome service, what a welcome sight in an age where ‘customer service’ is a foreign language.