MAC Americana

Yesterday I had the pleasure of having my makeup done by Ms Vivian! She was so awesome very nice and professional and very personable. There was another young lady who was jus as nice. Thanks for the experience ladies! I enjoyed myself!

This is the first time I’ve walked into a Mac store where no one helped me. Usually, in other stores there are always people willing to help you and are really nice even if the store is busy. This store was empty and the two girls working the front just said hi and didn’t budge. I went straight to the register and asked for help. The person at the register was helpful and nice. As I was leaving the store the two girls at the front were still standing there playing with their hair still in their own world. Not going to this location again.

I know the one in Glendale Galleria is only skip hop away and not that much farther but the thought of going into the mall with indoor lighting trying to get a color match on your new blush/​foundation just doesn’t work, and the space in the Galleria is often tight and pack with people. With the new store, you are definitely getting a different vibe, it is more open and representative of an actual «MAC» store. The beauty consultants staffed at this store have been great. I don’t buy a lot of cosmetics, but I do stop by to check out the latest and greatest or replenish my supplies. The consultants are helpful, knowledgeable without being pretentious or smothering with the «must buy» attitude. I stopped in last Saturday to pick up a new blush and was met with the sweetest reception from four of the coolest gals. It was the perfect remedy for a quiet night out for some me time. Thanks gals and still love those «pink» lips and bright smiles! *muah” -
#Frostedfreshmorocansignature

Atypical Mac cosmetic experiences can be frankly annoying and overwhelming. This location has a kind twist — the customer service is on point. The employees here absolutely go out of their way to make your moment at this store different less daunting and more importantly you don’t feel lost — which we all know can so easily happy at a place like Mac Cosmetics. Big kudos to this store.

I was here with a few of my friends and we were not welcomed at all. It was completely EMPTY in there (just me and friends) there were two employees there that were clearly gossiping. As soon as they saw us they looked and went back to their oh so interesting gossip.

I visited this store and everyone there was so nice and helped me out alot, especially EULA. She went above and beyond to help me out. I loved shopping with her so much I brought my cousin to see her when my cousin came into town. The new store is so pretty and I love the layout!

Was walking around Americana and wandered into the new MAC store. I love this new location! This place is very impressive! All of the people were very friendly which is refreshing. I usually have okay experiences with MAC stores… both good and bad, but this store had a very memorable employee. NINA stood out a lot to me and made this experience unforgettable. She was very knowledgeable, helpful and great with customer service. I will definitely return and recommend this store to all of my friends!

Came in here yesterday.
Very unfriendly (unprofessional) customer service.
It ACTUALLY felt like walking into a room full of mean girls who wanted nothing to do with me.
Their tactics for up-​selling was: making me feel self conscious, about my choices AND my appearance.
MAC lipstick is good makeup, but it’s also sold at the Nordstrom at the Americana, same price, MUCH better service.