Macy’s

I probably got the worst service I have ever had. I went to the urban decay makeup section and the man working there completely ignored me. I then waited as he went and spoke to another coworker (who was probably also ignoring her section) for more than 20 minutes. I waited to speak to him and he continued to talk to her about how their weekend went. It took so long that I left before I could even ask him my question. I love going to Macy’s to get makeup, but I was very disappointed in this trip.

I usually hate going to macys. It’s the one place I hate going. But not today. This afternoon I stopped by to get some mother’s day shopping done and came across a lady who works on the 3^rd floor children section. I believe her name was Germin or something like that. She was an Armenian lady that I am sure of. She was such a joy and very helpful, made the whole mother’s day shopping nightmare a daydream. I am glad she was such a delightful employee. Made me become a macys shopper again. Thank you!

if only I could give 0 stars. the experience I had at this macys is unbelievable, specifically the shoe department. there were shoes, trash, and food on the floor. I waited 20 minutes to get my shoes and the man brought the wrong color so I told him and he said he would get the correct one but he decided to ring up 10 people before even attempting to get my shoes. well, just my luck a women brought out a box with the wrong size and color and IT ONLY HAD ONE SHOE. I just had it and gave up. They lost the sale. Their excuse was «we are busy.» That is not a valid excuse. I hope management reads this message because they should focus on providing decent service at minimal to buying customers instead of profit maximization.

SEVOK — or how ever you spell his name, was seriously the rudest worker at this Macy’s in Glendale. I asked if he could ring me up for a watch I picked up right next to where he was working and he refused. Made an excuse that he cannot do a transaction for Macy’s merchandise at his counter. UM. WHAT? Tell me where that makes any sense at all. I then asked if I could speak to someone in customer service and he said he would be right back. I walk around and see him attending A DIFFERENT CUSTOMER. Like wow, thank you so much for all your help! Next time I won’t step into Macy’s at Glendale Galleria, maybe Bloomingdales or even Nordstrom. Where workers might actually care about customers!!! If I could give no stars, I would.

Stella in women’s fregrance really helped me to find my favorite perfume she has really good costumer service I’m really happy you guys have imply like her. Thank you.

Macy Glendel met the lady name jasmine at impulse and Nancy Levi’s is the best and good service here should come visit them here
The best do appreciated

What’s up with the customer service at the women’s perfume section? I just wanted to make an in store payment to my credit card. Guess she was pissed I didn’t buy anything from her counter (ehhhh… Commissions will get to ya if you’re working here, huh). Won’t be back. Ever! Ever! They need to change this type of service. Be happy with your job people. It can be worse…

I hate this Macy’s so much at the Glendale Galleria. The employees are useful as a… don’t know what the compare them to that’s how bad it is. Not knowledgeable about there own departments and always send me to someone else so they don’t have to help me. EAGLE ROCK PLAZA MACYS THOUSANDS AND MILLION TIMES BETTER. Highly recommend to go to other location.

We were in the jewelry department looking for my rings and we had the pleasure of meeting Julie. Speaking to Julie feels like catching up with an old friend, she’s super funny and helpful and won’t pressure you into anything that you don’t want unlike other jewelers we’ve been to who were extremely pushy.
Julie seemed to understand what I wanted and whichever piece I was eyeing in the display, she’d know exactly which one I liked. I’m one of those crazies who are intimidated by diamonds, while others love the sparkle, I hate it! Julie pointed me in the direction of white sapphire while I was thinking of aquamarine. I ended up with Julie’s recommendation and she picked out the most brilliant wedding band to go with it.
I’m in love with my rings and also maybe a little bit in love with Julie. Will be visiting her for all my jewelry needs from here on out!

I usually do not Unilocal but i have to make an exception. The shoe dept. at macys is a mess and unpleasant. Customer service is bad ie they have one worker for a whole section. I wont be shopping here any time soon

We stood waiting to exchange some shoes for almost an hour, they said the shoes were ready and then we waited another 15 minutes, then we got the shoes and waited once again for 20 more minutes. I’ll admit they were probably very busy but we were first in line forever and they helped 4 people before us that came up after us. Why bother making a line if you’re not going to follow it? We talked to them about it with 4 people before they finally came around to helping us. Then when we FINALLY had the shoes, he tried to make my friend pay the tax for the pair of shoes she was exchanging. I’ve wasted so much time for just one size down of one pair of shoes.

Located at Glendale Galleria, came here on New Year’s Day with my mom. She was particularly looking for cashmere sweaters in petite size. According to my mom, it seems that only the South Coast Plaza location is the only Macy’s around that seems to sell cashmere sweaters in petite around Thanksgiving/​Christmas. Sadly she has not been able to find it at any other location (including this location and Santa Anita).
Anyways, I came here with my mom and we looked at the sales and clearance items in the petite section and the shoe section. I thought it was interesting how the shoes department was organized. If you want to try on a shoe in your specific size, you have to ask a sales associate to help bring you one. And then that sales associate will enter in that information in a portable tablet, then you are placed on a waiting list and will have to wait until it is your turn when someone brings out your shoe (s). It is best to request more than one shoe/​size so that you do not have to request for another (and if you do, you will have to be placed on that waiting list again).
After my mom went through the process of requesting 2 pairs of shoes (she regretted not ordering 2 sizes per pair), we waited a little while until an employee called out her name and brought out her shoes to try. Unfortunately my mom left empty handed because she did not want to wait longer to get a smaller pair to try. On this particular day, the shoe department was rather busy. They were also currently selling their floor model shoes at a large discount (I am not a fan of buying a pair of shoes that everyone had tried on… totally gross! Not everyone showers on a regular basis it seems like).
Anyways, this Macy’s location was okay. But my mom probably won’t be coming back here. I guess I will just have to drive her to Costa Mesa a few more times this coming year since their petite department has more selections.

Can someone tell me if dogs are allowed in the store or not, I always leave my dog at home while shopping but every time I go in there someone had a dog. And I’m not counting service dogs … All the dogs I’ve seen in there are pets and if everyone else is doing it I’m bringing mine along too. Today I counted 3 PET dogs

we had an issue with using the promotional cards they had this past week for the Dec 17−23^rd.
I tried to use them on the 23^rd at the Burbank location before midnight but they didn’t work so I just used my Macy’s card to purchase what I wanted. I had 50 $ worth on the promo cards and I didn’t just want to let it go.
We came to the Glendale location and spoke with a manager, Peter, and he was super professional and helped us in order to use the promo cards. Thank you for helping my dad and me be able to use the cards or else it would have gone to waste!

This store is convenient that is why it gets two stars.
The juniors department is just a mess, it might be because it is so clittered but it makes a customer really overwhelmed. Some of the older employees are judgemental when you make a return, its really uncomfortable. I am sure otheir bosses tell them to ask why I am returning things OR why i dont want to exchange for something else, but a note to managers… That makes a customer to want to run and not come back. I try to avoid shopping online from macys because I want to avoid having to make a return in case it does not work out.

Oof. Some Macy’s are really nice! Other Macy’s are like this location.
The store was a mess! Clothes on the floor, hanging off of hangars. I had to ask 4 employees where the elevator was. The first three said, «I’m busy with a customer.» The fourth one showed me and my stroller the way to go. The elevator itself took forever to come! My next gripe isn’t Macy’s fault, but if you are reading this, and you are fully able to take any one of the thousand escalators around… Please do. Me and a woman in a wheel chair waited several times for an elevator that would fit us because it was just individuals riding the elevator. Weird.
Anywho, when I finally got to the line to buy my socks, it was about 7 people deep. There was one person working the register while three other employees stood behind the register joking around.
We bought our socks and booked it out of there as fast as we could. I even opted to take the elevator at Target which btw, is on the complete other side of the mall. That’s how bad I needed to get out of there.

Def better than the Macy’s in Burbank! Much more organized and clean. Though the shoe section is sort of a mess, Marine was able to help me find the boots I wanted for a great price!

This Macy’s is scatterbrains! It is too cluttered and the men’s section is actually lacking in product selection and the shoe department leaves quite a bit to be desired.
It is ok, but I feel too claustrophobic in this Macy’s. The Aisles are a bit narrow and it seems as if you keep on bumping into people as you move up and down along the different sections of the store.
I will say that the staff is pretty friendly and they take the time to help you, but your mind may be on overload with all the clutter.
This is a nice Macy’s to shop at, but make sure you bring your Ritalin and ADHD medicine.

I don’t even know why I’m bothering to write a review for my experience today. Guess I’m bored.
I was on the third floor about to make a purchase for my bedsheets at the cookware department (was browsing around the third floor and that ended up being the closest register). I forgot her name, but the lady «helping» me asked if I had a Macys card, then she scanned my item… AND THEN… this old man comes to the register holding some coffee maker asking for a price check. No problem right? WRONG.
Once the lady saw the man, she completely ignored my existence because apparently, they are «old friends/​pals». She was ABOUT to say «let me finish with this transaction and then i’ll help you», NOPE. She was like «you know what? let me check it for you» and proceeded to scan his item and give him a price and continue talking to him after that.
I thought that was completely rude and unprofessional. Like HELLOOO? I’m still here!

This store is pretty representative of other Macy’s stores. It’s large and well laid out. It has multiple levels. The staff is friendly enough. Merchandise is fairly easy to find.
This location is within the Glendale Galleria, which I try to avoid due to the crowds and difficulty parking. I prefer to go to Burbank or even Eagle Rock.
parking — free garage parking, but the Galleria always seems to be busy, so parking here can be a nightmare.