Nordstrom

Simply the BEST!

Stumbled upon the Anastasia brow chair section in this Nordstrom and was blown away by the awesome customer service and attentiveness plus the technical skill of the lovely Andrea! Definitely a must for those that live in the area. She is super talented & friendly, plus it’s a wonderful setting to get your brows done. Very happy, looking forward to regular appointments :)

Andrea was one of the friendliest! I loved what she did to my eyebrows… Can’t wait to see her again.

Happened to walk by the Anastasia Brow counter at the newly opened Nordstrom at the Americana, and met Andrea who told me she had an opening. I have pretty wimpy, barely there eyebrows but I thought I would give her a try.
When she was done, I was amazed — I now had perfectly arched, natural looking eyebrows! Along the way, Andrea (who is so sweet) took the time to explain her technique and the different products I could use to achieve the same look.
A few hours later, a complete stranger complimented me on my eyebrows. Really!
I highly recommend Andrea — she works Tuesday through Saturday and it’s best to make an appointment (I just happened to be lucky today). 818−502−9922 ext. 1757

Finally visited the «new» Nordstrom at the Americana. While it is modern and bright, I miss the old Nordstrom in the Glendale Galleria. I miss the ease of shopping and parking at the previous location. Now you have no choice but to go to the Americana if you want to get your shopping done.

This is for the old location of Nordstrom (at the Glendale Galleria). I LOVED the old location.
I seriously DISLIKE the new location.

Love this place. Easy hassle free online shopping. Free delivery. Associates competing to assist you, fighting for their commission almost gaurantees a great customer service experience. Love it here!

I’m a huge fan of Nordstroms. Service is always top notch!
Stopped by the other day while at the mall and noticed it was the half-​yearly sale! Yay!
As I entered the department, a sales associate in a nice suit and Rolex came to assist!
Within a few minutes, my order was good to go!
The best part was that he was able to locate my size, accept my payment, and ship the items directly to my house!
What a wonderful concept! :D

This is not a review of Nordstroms in general, but just the Nordstroms in particular– just thought I’d put that little disclaimer out there…
With that said this Nordstrom is probably one of the worst I’ve ever experienced. The section that I especially despise is their BP (aka Juniors Section). On several occasions I have gone in to browse and have not been greeted or asked if I needed any assistance. One time I aksed for a dressing room and I swear the associate sighed and rolled her eyes at me. On another occasion my friend was looking for an item on my Nordstrom wishlist in that department and after several minutes of frustration because no one was paying attention to them, they ended up just buying it on the website using their iPhone.
The only reason I gave it two stars is because my most recent experience in the Savvy department was excellent. so this utter and complete rudeness is not the normal in this location. Honestly, they seriously need to overhaul the employees in the BP section. All customers deserve your attention and respect minus the attitude thank you very much.

I am a loyal Nordies customer and moved this past year closer to the Glendale Galleria. Prior to moving, I was going to the Topanga Nordstrom which had excellent customer service and I have to admit, I was spoiled by the large range of brands they carry there.
I primarily purchase beauty and cosmetics from Nordies so I cannot speak for the clothing department, but I have to say that this Nordies is so disappointing in customer service and I like to think of myself as a pretty patient person, so me writing this review is really saying something.
Every time I visit, there are either no sales reps at counters, or there are not enough which results in me waiting for a while in order to get help. This location is definitely not consistent to the customer service that I am used to at other Nordstrom locations where there’s always someone approaching you right off the bat to see if you need help, or if they’re busy, they at least acknowledge you to let you know that they’ll be with you shortly.
I went to this location just today, on the hunt for getting some foundation samples to try since I’m on the market to purchase a new one. I went to the YSL counter to try to get a sample, and there was an Estee Lauder sales rep who asked me if I needed help. I told her I was interested in getting a foundation sample from YSL and she told me that the YSL sales rep was not in today. Seriously? It’s Sunday… not Tuesday at 3PM. You would think that they’d be at least staffed up 100% for the weekends when it’s most likely the busiest time of the week.
Regardless, the Estee Lauder sales rep was not helpful at all. It seemed like she didn’t know how to really make a sample at first, and her swatching was off.
For now, this Nordies will have to do but I’m looking forward to the new Nordies location opening up across the street at the Americana this Fall. Hopefully that location will be better and will also carry more brands.

I’ve been to just about all their stores even their main one in Seattle Washington where they started out just as a shoe store and all the other stores in Southern CA. and one thing Mr. Nordstrom has made SURE his stores are known for is GREAT customer service! No matter what they make sure they always take care of you and they do know that the customer is always right. They never argue with you or give you a problem returning something even when i have had no receipt they have always helped me time and time again. I love this store… I could shop till i drop in that store…

What a great quality department store Nordstrom is … every time I visit one I come to the same conclusion. A huge variety of high end brand names plus their own house brands … which actually offer very good value for money! However … I get the impression that this store is suffering under the current crises as I see some of the department becoming less up to date and stock is not always optimal. During the most recent experience sizes and models were missing. Parking facilities are good and the free WIFI always is helpful!

This location is always clean & tidy. However, the layout is odd with men’s clothes on 2 different floors with no rhyme of reason as to what type of clothes is on what floor. Also, it seems like there is never an employee there to help you when you need one. But when you don’t need one, they’re all over you working for that commission.

Love all nordstroms, best part about them are of course their customer service and the wonderful return policy. Long time shopper but first time reviewer for this place and after this many years of being a loyal customer I believe they deserve a 5 star for always having consistently awesome customer service year around with all their staff, nordstrom really knows how to hire employees.

When it comes to Nordstroms, this and South Coast were the two best ones when I was younger. However, time has changed and as more Nordstroms have popped up, this one has gone downhill a bit. There’s still some interesting clothes here but the quality of the store isn’t the same as other Nordstroms and what this place was in the past. Also, the mall sucks too.

I think Nordstrom’s must be Donna’s favorite store; after looking unsuccessfully at a ½ dozen other shops, she always manages to find something she really likes here. Their staff is generally more helpful and knowledgeable than its competitors not to mention the flexible return policy!

Im not one to write bad reviews… but…
customer service SUCKs.
I went to the make up counter looking for a nice foundation (i like high quality products for my face) so a woman helps me out at the Giorgio Armani counter Armenian lady named Stella «business manager» .
THIS FLIPPIN LADY!!! so i explain to her how ive had Giorgio foundation and it was cakey and a bit streaky she said with a defensive attitude that i must have been using the tinted moisturized (which is soooo unnecessary because im extremely sweet) this doesn’t even make sense WHY is the tinted moisturizer heavy and streaky? DOESN’T MATTER LET ME GET TO MY REAL COMPLAINT
so she matches my color, and i told her im much lighter than i look without my bronzer on so i like the foundation to match up my actual skin tone and neck. long story short i buy the product and on my way out she hands me her card and says «If your going to exchange it I much rather you do it with me»
OKAY? weird but whatever a week passes and sure enough the colors to dark and yellow for me so i CALL in to make sure shes there just to be nice I mean i told her I would, why not?
DRIVE FROM PASADENA TO GLENDALE
get there and wait 10 minute before she even looks up to help me
explain to her the colors a bit dark and off tone yellowish
and shes standing there with this ridiculously unhappy face RUDE attitude as if she does not want to help me at all and im just taking up her time telling me its actually a pink undertone im wrong and it looks fine on my skin.
STILL being sweet i explained that maybe its just me and im picky but i ended up having to mix a lighter color in the foundation for it to match my skin tone and shes just standing there not attempting to help me find a better color… ok what the heck?
FINALLY she takes out 2 shades lighter than what i originially got applies it on my skin and goes «yeah see its too light»
So at this point im like okay fine they probably dont have my color what can i do other than return not exchange.
ALL of a sudden she has the perfect color a level 5. um if u gave me a 5.5 and i say its a bit off WHY jump down to a 4? then finally give me 5.
whatever the whole point is her attitude was horrible and after she handed me my product I apologized for taking up her time and she ignored me completely continued talking to a co worker.
1. i did not have to go back to her, especially since i thought the way she asked was kind of creepy like it was some sort of undercover illegal exchange
2. she was stubborn and rude, i understand bad days but when the person infront of you is being as sweeet as i was it makes no sense (i was trying to kill her with kindness)
3. she deliberately put a color to light on me trying to prove a point she was wrong in
4.ignored me halfway into my sentence

Brynn Herthel, the store manager, called me today to talk about my unpleasant experiences with «Irene». She really cared about the customer service in this Nordstrom store in Glendale and she was not defensive at all. I think they’ll be keeping an eye on Irene and I’ll have to test out the progress the next time I am in the store. If I don’t see any progress they can be assured I will give Brynn a call or Lauren Novac, the department manager. It is refreshing that customer service is important to the store management. Thank you!

Nordstrom has the best customer service ever, and if you can’t find your size, they are
always willing to search the whole company in the U.S. for you, and ship to your home
for free!

With the hubby at work, I found myself alone this past Friday night. I decided to use the opportunity to take my birthday gift certificates I received out for a spin.
I am one of those people who hate it when the sales person approaches them. I don’t know why but I don’t like to be hassled so I have a natural tendency to shy away from all people (even the one’s with good «no hassle» intentions) that approach me in the mall. I also don’t like big crowds because with a ton of people in your way how can you look at something?
Anyhoo, miracle of miracles, the mall was not very busy and neither was Nordie’s shoe department. So all those shoes I had been eying for a few weeks now were now mine for the trying. I approached a sales woman and asked if she wouldn’t mind if I tried a lot of shoes on. She says «of course» and I said «No, I mean A LOT of shoes.» She smiled and said «Start picking.»
So I go around and pick out a bazillion and one pairs out ala Carrie from «Sex and the City.» I was in shoe heaven with boxes upon boxes surrounding me. For about an hour and a half, I had a completely good time trying on shoes. This very nice sales lady complied with my request. I don’t think I ever had so much fun trying on shoes! The sales girl was very helpful, right on through to my eventful purchase of a few pairs of shoes. This particular service goes to show why Nordie’s is known for the most awesome shoe department. Love you Nordie’s shoes!