Network Alignment & Brakes

Honest and friendly. Car issues resolved. Reasonably priced. Our family has been going to this shop for about 15 years, we all recommend it.

We were told the car needed an alignment. I checked google for places and decided to take it to this place for the good reviews. After checking the car they told us the alignment was good, no charge. Appreciate their honesty. Would highly recommend it.

These guys helped me out with warranty work on my 2006 F150. Did the work the same day, and at a very reasonable price. Also gave me all the necessary paperwork to send into my extended warranty company, without an issue. But the thing that impressed me the most was that in the 3 hours I was waiting, I witnessed the manager tell 6 different customers that they didn’t need an alignment or any work done. The customers didn’t appear to me to be the type of people who knew a lot about cars, so Network Alignment «could» have told them anything, just to get their money, but the manager told the truth. In a age where honest is rarely seen anymore, I was very impressed.

Started 4 wheel alignment exactly at appointed time, finished in 45 minutes, charged the price I was given (6 month guarantee included) and parked the car right in front of the door for me when they were done.

AMAZING customer service! Lonnie was sooooooo helpful and bent over backwards to fix the problem with my sons vehicle. Quick, courteous, professional! They have my family’s future business and I have a huge family /:

Was recommenced by discount tires to have front end alignment by network alignment & brakes. Called up for and appointment and they said come by around 2.30pm or 3pm. Well that was a joke. Had to wait at least 2 hours before they finally pulled my vehicle into there shop. I explained to jeff and lonnie that my vehicle just started pulling to the right and all I needed was front end alignment or have my tires checked out. After 2 minutes of looking at my vehicle Jeff and Lonnie told me that all my ball joints and tie rod ends are no good. I new that was impossible. Reasons are I used to build race cars and I personal check out my front end. The only problem was that the Left front tire was No good and that was the cause of the pull to the right. The left tire had a bubble in it and the high end of the bubble caused the drift to the right. Lonnie the manager and Jeff where not being truthful. CUSTOMERS BEWARE, IF YOU TRUST LONNIE OR JEFF. And If you do trust them, i HAVE SOME GREAT OCEAN FRONT PROPERTY TO SELL YOU. BOTH Lonnie AND Jeff should be disciplined and reprimanded by the owners of Network alignment & brakes. For the customers that bring there cars to this establishment please try and educate yourself on what they are talking about. This company does not make money on alignments, they make money by lying to there customers on parts that absolutely have nothing to do with fixing the car.

Back story:
I own a classic Mustang and have been taking my car to a shop that specializes in working on Mustangs. Last week on the way to school I noticed that my brakes were squishy. By that I mean I had to push them closer to the floor in order for them to engage. But then they were working normally.
On my way home after my classes I came to a stop sign. I pushed the brake all of the way to the floor. My car came to a stop, but then it slowly started going forward. I lifted off the brake and pressed it back down and it worked. Clearly my brakes were losing pressure. There can be a lot of reasons why this could be, some more difficult to diagnose than others, so I took it to my shop.
After having it for a day they called me back and said that my entire brake system needs to be replaced and it would be $ 1207. Wow. I was not prepared for that at all. I asked what was wrong and if they could just fix that one part. They said they didn’t know, but it could be the Master Cylinder. I asked how much that would cost, and they said it was a $ 45 dollar part. So I told them just to get it working and I’d revisit replacing the entire brake system another day.
A day later this shop calls me back and gives me a mouthful about how they refuse to do that because they don’t want to be liable for putting me on the road with worn brakes. Now, they are assuming that A) I don’t understand liability law, B) I don’t know any of the technical jargon they used, and C) that I am wealthy.
As for A), I was an administrator of both the state and federal courts for about seven years, so it was my job to be well versed in some areas of law, so I know that the «liability laws» they said they were worried about don’t actually exist. B) I’ve owned this car since 2001, and I’ve done a lot of the work, including brake work, myself. I am not master mechanic, but I am somewhat competent when it comes to my car, which frankly is a pretty easy car to work on. I do understand why they assumed C. Earlier this year I had them do two big jobs. Replace the A/​C and install a new cooling system. Those are things I can’t do.
At this point I was 99 percent sure they were trying to sucker me. I also had just had my brakes inspected by both this shop (before it changed ownership) and by Network Alignment & Brakes within the past three months. I told them that, and they said they didn’t have the paperwork on their own inspection and that Network Alignment **& Brakes** doesn’t do brakes. MFW.
I didn’t argue. I told them that if they were refusing to fix the car I’d either do it myself or take it elsewhere. When I arrived with the tow truck to get my car they wouldn’t even look me in the face and tried to confuse me with doublespeak and jargon.
I had the car towed to Network for diagnosis. I’ve been going there since 2002 to have my alignment adjusted. I told the shop manager, Lonnie, what the other shop told me. He said he’d look at it and call me the next day. I got his call and he said they inspected the brakes and they’re fine. I asked him if the other shop was basically full of shit and he said, ‘yeah, basically.’ He didn’t know why the brake system didn’t have pressure, but they were working on it. He was sure that I didn’t need an entirely new brake system.
That was yesterday. Today Lonnie called me and said that the problem was my front two brake cylinders needed to be replaced, and one of the brake shoes had some damage. They come in a pair so he’d replace both the front ones.
«What will this run me?» I asked.
He paused for a second. «Nothing.»
I paused too. «What? You’re not going to charge me? Why?!»
«Because why not?» He said.
That conversation happened jut 10 minutes ago. It just really made my day. I went from worrying about a potential $ 1200 repair bill on some relatively new brakes, to getting them fixed for literally free. I pick my car up tomorrow.
It felt so good to have a business be that nice to me that I felt like I owed it to them to share the story.
TL;DR I had a minor brake problem. One shop tried to gouge me for $ 1,200 but then I took my car to Network and they said they’d fix it for free.
Note: I am purposely not saying the name of the shop that tried fuck me over for two reasons. 1) Maybe they were just wrong and it wasn’t intentional (though I doubt they are that incompetent). 2) I wanted this story to be about incredible customer service. I don’t want to focus on the negative. As a person who teaches customer service, I really appreciate how common it is for the bad to stick out and how rare it is for the good to be even talked about.

Best place by far. I just came in to have my alignment adjusted due to tire wear. They checked my alignment and said it was perfect and that I need to rotate my tires more often. They spent 20 minutes on my truck and did not charge me anything. I would recommend this shop to anyone!

Love these guys! I brought my car in for what I thought was an alignment issue. They put it on the rack an said that my alignment was not the issue. There was probably an issue with the new tires I just put on. No charge
Honesty goes a long ways with me, much appreciated!

We had an appointment for 430 pm. The place is busy. Several more people walked in with an appointment after us and before we knew it, there were 20 people in the waiting area and our truck still had not been touched after 30 mins. I counted three workers in the service area (one just standing there) and one at the desk. I am taking an educated guess that they have over scheduled and all appointments have shown up and they are very understaffed. Well, an hour later, they came out with a list of problems with our truck and they would not be able to align it. Needless to say, we did not get our truck aligned. :-(getting a second opinion. Staff was nice, though. Lonnie is great. Sorry, Lonnie for two stars, but we are almost positive that the list of problems they gave us is overkill. Will not be back. Too many other places in Phoenix. They offer waterin the waiting area, however, the fridge does not keep it cold. It is room temperature.

Very friendly atmosphere. First time I’ve been offered bottled water by every employee. All the other people in the waiting area notice it too… Everyone is smiling in here. It’s great. :)

No comparison.
Lonnie is the man, seriously. People skills off the charts, knowledge to match. Outstanding work that blows away any other shop I’ve ever frequented. Going nowhere else for all my vehicles– even my lifted truck, ever again. I pass about 30 shops to get to Network because I want it done right. Highest recommendation.
My recent experience is what drove me to Unilocal.I’ve had a shop try to align my truck several times. I thought I was just stuck with «bad geometry» up front. Man, I am so glad I came here! Truck drives better than I can recall, I’m rolling easier and straight– no drift– can’t wait to see if I’ve gained any mpg. I am certain I have. My baby is tight again, ready for some mountain duty.
Call Lonnie!

Wonderfull, Honest great place. Went there to day for an alignment. The great guys checked out my car and came back and said all was perfect. Now I am your typical senior lady and know nothing about alignments. Any other place would of said I needed one, charged me and do nothing but take my money. But not these guys, they checked everything out and did not charge me a dime.

Great experience here. Jeff helped me out, I called in only 2 hours before closing and they said they would squeeze me in for an alignment. I headed over, after waiting a bit because they were busy (understandably) they took a look at my car. Unfortunately the pulling of my car to the right was unable to be fixed but this was out of their control. They did their best to align my car and when he figured out he couldn’t, they fixed it so it wouldn’t put extra wear on my tires. After all that, they didn’t even charge me because they couldn’t fix the pulling! What a great experience! That says a lot coming from somebody who usually is very apprehensive of car repair shops especially because I am a girl, so I feel like they usually want to take advantage of me! Jeff was very friendly and I would definitely recommend this shop to everybody I know! I’ll be back!

Today, I was referred to network by an employee from a large corporation auto shop who did not do alignments. I called network and they were open on Sundays. Yay. I was quoted $ 59.99 for an alignment for my 95 Toyota Camry. Since it was Sunday I did not have too many options so I decided sure. I dropped off my car around 11:30 am and was told at least 2.5 hours. It was not ready until 3 ish. But to my amazement, they said I did not need an alignment. I was flabbergasted. I am a young female and they could have easily charged me and I would not have known I didn’t need one. What an honest shop. I dealt with Edgar, I believe was his name. Thanks. Seriously what a great experience. I told my whole family about it. Now my brother is interested in taking his car there. :) thanks network!

I’ve been going here for years, and Lonnie is one of the most respected technicians I have ever had the pleasure of doing business with. Network Alignment has a great reputation in the car enthusiast community. Ask any car forum where to go for an alignment and 90% of the people will recommend this place, and for good reason.
I drive a heavily modified car and they have always been open and honest about what they can/​cannot do. They’ve never tried to up-​sell me, or any customer while I’ve sat there and waited.
They will take the time to bring you over to a table full of spare parts and do their best to educate you on the problem. I’ll continue to recommend these guys for years to come. You can’t beat their service or their reputation.

Was suggested to go to this shop for my alignment. I made my appointment and was told 30 min on the phone. When I arrived they told me closer to an hour for the appointment. Strike 1. When I picked up my car they told me it was $ 50 for the alignment. I was originally told I only needed the $ 30 alignment. When I questioned them on the price they quickly changed it to $ 30. Too quickly. Like they did the $ 30 alignment but tried to charge me $ 50 because I am female. I asked an ASE mechanic the difference between the 2 alignments and they didn’t know. When I found the definition online I was told they are the same thing! Strike 2. As I drove away I noticed that when I was driving straight my wheel off by about 20 degrees. How do you do an alignment and not set the steering wheel correctly?!? Now I had to come back again to have them fix that! Strike 3. I will tell you everyone was nice and pleasant to work with And the price was unbeatable. Unless you know what you’re talking about with cars I wouldn’t come here.

I have had several vehicles brakes done here. The service manager, Lonnie, has been here 14 years. As brake shops go there are no worse than most. They are always friendly. So why only two stars? Attention to detail. This appointment was for a wheel stud that Discount had stripped and so it was no charge to me. I had stopped in a few days before to set the appointment and was assured to proper parts would be there. They had the stud but just tossed on whatever lug nut they had which not only looks different than the original equipment, but when I go to sell the car and remount the wheel covers I will have to find a stock lug nut. They quite often will quote a 5PM finish time and it winds up being 6 or 7. It always seems like the vehicles need calipers or rotors by the second time the pads wear out. If you keep your vehicles a long time like I do brakes are eventually free because everything you buy is lifetime warranty. Because they are a known quantity I will most likely keep going back.